Front Office Team Leader

To maintain a high customer service focus by approaching your job with the customers always in mind. 

• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 

• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 

• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 

• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. 

• To ensure that all Front Office related polices and guidelines are followed and implemented. 

• Maintain a high standard of personal appearance, grooming and hygiene in accordance with the hotel policy 

• This position includes night shift work as well as early and late shifts on a rotating basis. 

• Team member is not permitted to use personal mobile phones during the shift hours.  

• Meet and interact with guests to enhance guest satisfaction 

• Solicit guest feedback on their stay in the Hotel through documentation in SALT formats. 

• Check if all amenities are in place for VIP, executives and lady guests. 

• Check the VIP rooms and keep the keys and personal stationary ready to facilitate express check-in. 

• You can be transferred at the discretion of the Management to any sub department or department within the Hotel or any other Hotel of the same chain 

• Maintain quality standards and maximize utility of departmental resources. 

• Regularly update guest preferences and profiles on the OnQ Property Management System. 

• Responsible for smooth operations of the department. • Improve efficiency standards to ensure better performance.