Hilton Worldwide

Global hotel operator of branded properties

General Manager

Business & StrategyConfirmed live in the last 24 hours

Full-timeIndonesiaNo salary listed

About the Job

Requirements

Prior Hotel General Manager experience in Indonesia.
Demonstrated experience leading pre-opening hotel operations.
A track record of driving commercial returns and revenue.
Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.
A solid grasp of financial management principles and experience in budgeting and forecasting.
The position is offered on a local employment package.

Responsibilities

Manage daily hotel operations and provide overall leadership to deliver guest service and financial profitability.
Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators.
Collaborate with Sales and Marketing to develop revenue-generating strategies for the hotel.
Monitor market trends and pursue new opportunities.
Provide leadership to team members and foster a culture of excellence.
Monitor and develop team-member performance, particularly among the executive team and department heads.
Foster a workplace where team members contribute to the property's collective goals.
Manage hotel operations and monitor guest feedback, implementing improvements as needed.
Develop and manage the hotel budget, including revenue forecasting, expense control, and capital expenditures.
Evaluate and analyze financial performance and adjust plans to meet financial objectives.
Maintain hotel upkeep, safety, guest satisfaction, quality, and brand standards through regular inspections.
Implement initiatives to improve guest experience and the hotel's reputation.
Build relationships with hotel owners through ongoing communication and serve as a primary liaison between owners and corporate entities.

Property Overview

The DoubleTree by Hilton Puncak Cisarua is a 203 room property set within the scenic highlands of Puncak, West Java. Slated to open Q2 2027, the property will offer a nature-inspired retreat experience with 1 F&B outlet and a pool bar, bringing Hilton's renowned hospitality to one of Indonesia's most popular mountain destinations.

Role Requirements:

Prior Hotel General Manager experience in Indonesia
Demonstrated experience in leading pre-opening hotel operations
Success in driving commercial returns and revenue
Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
Solid grasp of financial management principles and experience in budgeting and forecasting
Dynamic, innovative and solutions-oriented
Position is offered on a local employment package

What will it be like to work for Hilton?

Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

The General Manager at DoubleTree by Hilton Puncak Cisarua is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Champion Business Excellence

Drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators.
Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
Stay ahead of market trends and seize new opportunities

Lead with Vision

Inspire a culture of excellence by providing strong leadership to all team members.
Monitor and develop team member performance, particularly the executive team and department heads
Foster a workplace where every team member thrives and contributes to the property’s collective goals

Elevate Guest Experience

Manage operations with a keen eye for detail
Monitor guest feedback and implement improvements as necessary to exceed guest expectations
Deliver exceptional service to ensure every guest leaves with a desire to return

Financial Stewardship

Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures
Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives

Quality Assurance

Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
Conduct regular inspections to ensure compliance with quality and brand standard requirements
Implement improvement initiatives to enhance overall guest experience and hotel reputation

Owner Relations

Build strong rapport with hotel owners through proactive and on-going communication
Serve as a primary liaison between hotel owners and corporate entities

About the Company

Hilton Worldwide

Global hotel operator of branded properties

Hilton Worldwide Holdings operates a global portfolio of hotels and resorts across multiple brands to serve business travelers, vacationers, and long-stay guests. It owns, leases, manages, and franchises properties, earning revenue from rooms, food and beverage, events, and franchise and management fees. Its brands range from luxury Waldorf Astoria to full-service Hilton Hotels & Resorts and extended-stay options like Homewood Suites, targeting different customer needs. Its goal is to grow as a major global hospitality company by expanding its loyalty program and delivering consistent guest experiences to maximize occupancy and revenue.

Company size: 10,001+
Company stage: IPO
Headquarters: McLean, VA
Founded: 1919

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