Manager – Field Training - Company Operations

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $49 billion in annual system-wide sales and over 33,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Summary: The Field Training Manager plays a crucial role in maintaining training standards across Burger King certified restaurants. This position is responsible for developing restaurant team members by conducting on-site visits, providing hands-on coaching, and leading classroom-based training. The Field Training Manager ensures that restaurant teams have the tools and resources necessary to deliver an exceptional guest experience by improving key operational metrics such as speed of service, guest satisfaction, cleanliness, and friendliness. As a team leader, this role also oversees training programs, tracks performance metrics, and implements strategies to enhance overall restaurant performance.

Roles & Responsibilities:

• Training Program Management
  • Maintain a set number of certified training stores and ensure all employees are adequately trained according to brand standards.
  • Develop and implement training curriculum for restaurant managers, based on core operational competencies.
  • Update and facilitate training seminars and presentations for field employees to maintain brand consistency and performance.
• On-Site Training & Coaching
  • Conduct regular visits to restaurants, providing coaching and personal instruction to management and team members.
  • Assess and evaluate manager competencies, supporting them to fulfill their responsibilities and enhance operational effectiveness.
  • Provide feedback and actionable insights to improve restaurant performance in areas such as profitability, service speed, and guest satisfaction.
• Performance Monitoring & Reporting
  • Track and report on key metrics, including GURU completion and Overall Satisfaction (OSAT) scores.
  • Develop action plans to address performance gaps, leveraging tools and systems to support continuous improvement in restaurant operations.

Skills & Qualifications:

• Conduct performance reviews with restaurant managers to identify improvement opportunities.
• Design and implement training tools and resources to drive operational excellence across all restaurants.
• Evaluate training effectiveness and provide ongoing support and coaching to restaurant teams.
• Bachelor’s degree in Business or a related field.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Knowledge of restaurant operations and company systems, with strong project management abilities.
• Excellent communication skills, with the ability to clearly present ideas and training content to diverse audiences.
• 2-4 years of experience in a training or operations role, preferably in the QSR industry.
• Flexibility to work a full-time schedule, including weekends and holidays, as needed.

#popeyes

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.