Senior Vendor Management Professional

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The Senior Vendor Management Professional serves as the liaison between the hub business and its third-party vendors, acting as the connection point between Pharmacy Hub Operations and the broader enterprise Procurement and Accounting teams. This role manages the full vendor lifecycle from business need and sourcing through contracting, onboarding, performance management, invoicing, renewal, and offboarding; ensuring hub vendors deliver against commitments while complying with enterprise policies and financial controls.

 

As the Pharmacy hub scales its vended and hybrid operating model, including technology platforms, benefits verification, fax and intake services, patient communications, analytics, and other outsourced capabilities, this resource will establish a consistent, disciplined vendor management framework. The role partners closely with pharmacy hub leadership, Product Management, Enterprise Procurement, Accounting, Finance, Legal, Compliance, and Information Security to ensure vendor decisions are made quickly, documented properly, and managed with clear accountability for cost, quality, and risk.

 

The ideal candidate brings hands-on experience in vendor management, procurement, or sourcing within healthcare, pharmacy, or life sciences services, along with a strong working knowledge of purchasing and accounts payable processes. The individual is confident operating without direct supervision, exercising considerable latitude in determining objectives and approaches, and influencing the hub's vendor management processes. Success in this role requires the ability to navigate enterprise procurement and accounting requirements on behalf of a fast-moving business, translate operational needs into well-structured vendor agreements, and maintain accurate spend, accrual, and performance reporting that supports hub financial and operational goals.

Key Responsibilities

Vendor Strategy & Lifecycle Management

• Own the end-to-end vendor lifecycle for the hub business, including intake of business needs, sourcing support, onboarding, ongoing management, renewal, and offboarding.
• Maintain a centralized vendor inventory for the hub, including services provided, business owners, contract terms, spend, renewal dates, and risk tier.
• Partner with hub leadership to align vendor strategy with the hub operating model, including build-versus-vend decisions and vendor consolidation opportunities.
• Serve as the single point of contact for hub vendors on day-to-day, commercial, administrative, and escalation matters.
• Build and maintain positive, collaborative relationships with vendors that support hub service quality and long-term partnership.

Enterprise Procurement Partnership & Sourcing

• Serve as the hub's primary liaison to Enterprise Procurement, translating hub business requirements into clear sourcing requests, scopes of work, and evaluation criteria.
• Coordinate hub participation in RFIs, RFPs, and competitive bids, including subject matter expert scoring, vendor demonstrations, and selection recommendations.
• Identify opportunities to use existing enterprise agreements and preferred suppliers before initiating new sourcing events.
• Ensure all hub purchasing follows enterprise procurement policies, approval thresholds, and delegation of authority requirements.

Contracting, Compliance & Risk Management

• Review and negotiate vendor contract terms, defining business terms such as scope, deliverables, service level agreements (SLAs), pricing structures, and reporting requirements.
• Partner with Procurement and Legal on contract negotiation, amendments, statements of work, and business associate agreements (BAAs).
• Coordinate third-party risk, privacy, and information security reviews, ensuring vendors handling patient or client data meet HIPAA and enterprise security standards.
• Maintain contract documentation, compliance attestations, and audit-ready records for all hub vendors.

Accounting, Invoicing & Financial Stewardship

• Manage purchase requisitions and purchase orders for hub vendors in partnership with finance and enterprise accounting teams.
• Validate vendor invoices against contract terms, rates, and delivered services before approval; research invoice and contractual issues and resolve discrepancies with vendors and Accounts Payable.
• Partner with Accounting on month-end close activities, including accrual estimates, prepaid expenses, and timely reporting of received-but-not-invoiced services.
• Track vendor spend against budget and forecast, and provide variance explanations to Finance and hub leadership.
• Support internal chargeback and cost allocation processes where vendor services are shared across hub and enterprise pharmacy businesses.

Vendor Performance & SLA Governance

• Establish vendor scorecards and KPIs aligned to contracted SLAs, quality standards, and hub operational goals.
• Lead regular vendor performance reviews and quarterly business reviews (QBRs) with vendors and hub business owners.
• Identify performance gaps, manage corrective action plans, and apply contractual remedies such as service credits when warranted.
• Monitor vendor risk indicators, including financial stability, capacity, and operational resilience, and escalate concerns proactively.
• Manage renewal calendars well ahead of contract expiration to allow time for performance assessment, renegotiation, or transition planning.

Stakeholder Engagement & Reporting

• Serve as the hub's representative in enterprise procurement and accounting forums, advocating for hub needs while upholding enterprise standards.
• Provide hub leadership with regular reporting on vendor spend, contract status, upcoming renewals, performance trends, and open risks.
• Coordinate with Operations, Product, Technology, Program Launch, and Clinical teams to confirm vendor requirements and validate delivered services.
• Prepare vendor-related materials for budget planning, business reviews, and executive decision-making.

Process, Tools & Continuous Improvement

• Develop and document hub vendor management standard operating procedures, intake forms, and approval workflows that align with enterprise procurement and accounting processes.
• Leverage enterprise procurement, contract management, and enterprise systems to keep vendor, PO, and invoice data accurate and current.
• Identify opportunities to reduce cycle times, consolidate vendors, improve pricing, and strengthen controls.
• Educate hub business owners on vendor management, purchasing, and invoice approval responsibilities.

Use your skills to make an impact
 

Required Experience:

• Bachelor's degree in Business Administration, Supply Chain, Finance, Healthcare Administration, related field, or equivalent work experience and certifications.
• 5+ years of progressive experience in vendor management, procurement, sourcing, contract management, or related operations, including leadership experience in a metric-intensive operational environment.
• Experience managing and overseeing vendors in highly regulated industries.
• Working knowledge of purchase processes, including requisitions, purchase orders, invoice matching, accruals, and month-end close.
• Proven ability to work within large enterprise procurement and accounting structures while supporting the speed and needs of a growing business.
• Strong analytical skills, including spend tracking, budget variance analysis, and vendor reporting; proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
• Strong verbal and written communication, negotiation, facilitation, and stakeholder management skills, with the ability to influence without direct authority.
• Passion for contributing to an organization focused on continuously improving patient, provider, and client experiences.

Preferred Qualifications:

• Six Sigma and/or Project Management Institute (PMI) certification.
• Prior experience in a healthcare, pharmacy, hub services, or insurance setting.
• Familiarity with third-party risk management, HIPAA, and data privacy requirements for vendors handling protected health information.
• Preference on candidates residing in the Orlando Metro area

Additional Information:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work at home requirements:

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

SSN Alert:

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$78,400 - $107,800 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.