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Coupang

Sells goods online with its own overnight delivery

Operations Process Automation - AX

Business OperationsPosted on Nov 6
Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

  • A degree in computer science, industrial engineering, statistics, or a related data and automation field is required.
  • Demonstrate data processing and visualization skills using SQL and Tableau, or hold an equivalent relevant certification.
  • Have programming fundamentals, including Python, and be able to use AI tools such as Claude Code and Devin to lead development and work automation.
  • Submit a portfolio that includes examples using SQL, Python, and MCP; verifiable materials such as GitHub are recommended.
  • A relevant IT or data certification is preferred as a qualification condition only if treated as required; examples include SQLD, ADsP, Information Processing Craftsman, or programming-related certifications.

Responsibilities

  • Structure compliance workflows across product registration and review from a systems perspective, and diagnose and improve operational bottlenecks and manual work.
  • Plan and develop internal operational support tools and dedicated applications to maximize productivity, integrate existing operational systems, and optimize user interface and user experience.
  • Convert repetitive, standardized review and system-registration tasks into semi-automated or unattended pipelines using automation scripts, robotic process automation, and application programming interfaces.
  • Analyze operational data from multiple perspectives, identify structural error patterns, and support data-driven decision-making by the operations team.
  • Train field staff on tools, create manuals, and translate operational pain points into technical requirements while coordinating and collaborating with the headquarters project management team.

Desired Qualifications

  • Experience organizing repetitive work into processes and delivering projects to improve bottlenecks.
  • Proactively identify inefficiencies in work practices and seek ways to work faster and more accurately.
  • Ability to clearly communicate the background and purpose of work through messaging or work documents without face-to-face meetings.
  • Relevant IT or data certifications, such as SQLD, ADsP, Information Processing Craftsman, or programming-related certifications.

About the Company

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Coupang

Sells goods online with its own overnight delivery

Coupang runs one of South Korea's largest online stores, selling groceries, electronics, household goods and fashion to consumers and small businesses. Rather than relying on outside carriers, it delivers most orders through its own warehouses and drivers, and its Rocket Delivery service brings millions of items to doorsteps overnight or the same day. Shoppers order through the Coupang app or website, and the company earns money from its own retail sales, commissions and fulfillment fees from outside sellers, and a paid membership. Coupang was founded in Seoul in 2010 and is headquartered in Seattle, with most of its operations and staff in South Korea.

Company size
10,001+
Company stage
IPO
Headquarters
Seattle, WA
Founded
2010

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