Quality Technician

Description

Whisker is redefining what it means to live with cats—designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands what’s possible for cats and the people who love them. We believe the future is feline. And we’re imagining that future today.

We work onsite with our team based in Auburn Hills, Michigan, and Juneau, Wisconsin. Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend.

We have Quality Technician positions available on first and second shift. 

Second Shift: Monday through Friday 3:00pm - 11:30pm

*Overtime and weekend work may be required. 

What you'll Do:

The Quality Technician is responsible for providing initial support to Receiving, Manufacturing, and Shipping for quality-related issues that arise.  The Quality Technician also performs product and process audits throughout the facility. 

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary.

• Monitors products to ensure quality standards are met
• Responds to radio calls to help identify and document non-conforming product
• Performs floor audits to verify part quality, in-process quality, and assists in process improvements
• Troubleshoots particularly complex or troublesome production problems; e.g., manufacturing process variation
• Collects and disposes of scrap, as appropriate
• Trains team members on standard work instructions and procedures, ensuring effective results
• Prepares and maintains efficiency, scrap, and test data for review
• Assists with product Quality Assurance testing
• Assists the Quality Engineer with new product introductions
• Supports and participates in process improvement activities
• Demonstrates the willingness and ability to perform all functions of the process including, but not limited to, assembly, Quality Control Analysis, pack-off, shipping, and recon of the product
• Communicates between departments and shifts, sharing pertinent information to optimize plant results
• Performs all duties, specified and otherwise, in a safe, constructive manner 
• Will perform additional responsibilities when required

Requirements

What you Bring:

• High school education or a two-year technical degree or equivalent work experience is required
• An excellent attendance record is required because the department is small and impactful
• Must have MS Word, Excel, and/or Google Suite experience
• Must be a team player with a positive attitude
• Must be an efficient worker who is organized and detail-oriented
• Able to work in a fast-paced manufacturing environment 
• Able to manage time effectively, with minimal oversight
• An ability to provide and accept coaching, direction, and feedback in a constructive manner
• A willingness to hold oneself and others accountable to standards and expectations
• Able to follow directions, use hand and power tools
• Maintains confidentiality of proprietary information
• Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
• A high degree of initiative, self-motivation, and ability to motivate others
• Ability to establish and maintain cooperative working relationships with Team Members and colleagues
• Comfortable with office pets (cats, dogs) 

Not Required but Nice to Have!

• Quality Technician experience in a high-volume production environment, preferably within consumer electronics
• ASQ Certified Quality Technician or Certified Quality Improvement Associate
• Lean Six Sigma Yellow or Green Belt Certification
• Not required to have pets, but highly recommended!
• Previous experience in plastic injection molding and printed circuit board manufacturing

Physical Demands and Work Environment

The physical demands described here represent those that a Team Member must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the Team Member is regularly required to sit and talk or hear. The Team Member is frequently required to use their hands to handle or feel. The Team Member is occasionally required to stand, walk, and reach with hands and arms. The Team Member must lift and/or move up to 35 pounds and occasionally up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those that a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Benefits & Purrks:

Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow’s pet products—plus a whole lot of extras. You will also be provided with:

• Premium Medical/Dental/Vision insurance
• Paid parental leave
• Whisker Parents Program
• 1 day "pawternity" leave for new pet adoption
• Pet Insurance discount
• 401K match
• Flexible spending accounts 
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off
• 14 Paid Holidays
• Top-of-the-line equipment
• Pet-friendly office
• Whisker products and swag
• Continuing Education Support
• On-site gym with Peloton
• Referral program

Statement of Inclusivity:

We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.

Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status.

Whisker will not ask you to interview with an AI chat bot. We ask that all interviewees refrain from using any AI tools during interviews with Whisker team members.