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Concentrix

Global BPO offering customer engagement services

B2B Sales Team Leader - Digital Marketing Account Management

Account ManagementConfirmed live in the last 24 hours
Full-timeAthens, GreeceIn-person

About the Job

Requirements

  • Fluency in English at C1 level.
  • At least 3 years of experience leading sales, customer success, or account management teams in a sales environment.
  • A proven track record of delivering team revenue growth and performance targets.
  • Experience managing teams in fast-paced, high-volume sales environments.
  • Analytical and problem-solving ability to translate insights into business actions.
  • Experience with sales forecasting, pipeline management, and performance reporting.
  • Willingness to work on-site in Athens, Greece.

Responsibilities

  • Lead, coach, and motivate Digital Marketing Account Managers to achieve revenue, retention, and customer satisfaction targets.
  • Drive a high-performance sales culture through ongoing coaching, development planning, and performance management.
  • Conduct regular one-on-one meetings, performance reviews, and coaching sessions.
  • Monitor productivity, sales activities, pipeline health, and key performance indicators.
  • Provide sales forecasts and ensure customer relationship management systems are accurately maintained.
  • Remove barriers that affect team performance and customer success.
  • Analyze sales data, customer insights, and market trends to identify opportunities and implement growth initiatives.
  • Support account growth, retention, and customer engagement strategies.
  • Serve as an escalation point for client concerns and collaborate with stakeholders to resolve them.
  • Partner with clients to align business objectives, performance expectations, and growth opportunities.
  • Maintain awareness of digital marketing trends, advertising products, and industry developments.
  • Collaborate with Operations, Training, Workforce Management, and Client Services to improve performance and customer experience.
  • Align team activity with business goals, sales targets, operating plans, and client performance metrics.
  • Support talent development, succession planning, and continuous learning for team members.
  • Build relationships with clients, senior leadership, and internal stakeholders.

Desired Qualifications

  • A Bachelor's degree in Business, Marketing, Management, or a related field.
  • Experience in digital marketing, online advertising, customer success, or technology sales.
  • Knowledge of consultative selling methodologies and customer success frameworks.
  • Experience with Salesforce or other customer relationship management platforms.
  • Understanding of digital advertising products, performance marketing, and online customer acquisition strategies.
  • Experience managing multilingual sales or account management teams.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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