Sales Incentives Operations Lead

What you'll do:

• Direct daily sales incentives administration, commission payout validation, and SLA compliance across supported business lines.
• Build out basic/rollover sales plans in Xactly and determine sales incentive plan attainments and payouts.
• Process on-top commissions and bonuses for payment through thorough contract reviews. Develop a plan to automate on-top processing.
• Supervise, mentor, and elevate the local operations team, driving high performance, ongoing skill development, and employee engagement.
• Lead process optimization initiatives, identifying workflow bottlenecks and implementing AI-assisted efficiencies and automated solutions.
• Spearhead knowledge transfer programs, converting strategy and complex business rules into standardized operating procedures (SOPs) and operational documentation.
• Partner with onshore leadership to maintain robust operational controls, audit readiness, and governance across all commission workflows.
• Deliver operational reporting and insights on plan performance, payout accuracy, and commission trends to cross-functional stakeholders.

What experience you need:

• Bachelor's degree in a business-related field (finance, accounting) preferred or equivalent experience.
• 6+ years of experience in sales compensation, incentive commission operations, or financial operations.
• 3+ years of direct people management or front-line supervisory experience within a shared services or nearshore environment.
• 4+ years with hands-on expertise managing enterprise Sales Performance Management (SPM) or Incentive Compensation Management (ICM) systems. Knowledge of Xactly is a plus.
• English proficiency: B2 or above 

What could set you apart:

• Experience building or optimizing workflows using generative AI, low-code tools, or automated processing utilities.
• Demonstrated experience with enterprise platforms such as Oracle Cloud, Tableau, or modern cloud data tools.
• Strong background in financial controls, SOX compliance, and audit frameworks within incentive compensation.

Primary Location:

CRI-Sabana

Function:

Function - Human Resources

Schedule:

Full time