Account Solution Engineer

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Details

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.
 

Overview of the role

As an Account Solution Engineer (also known as a "Presales Consultant" or "Sales Engineer"), you are the visionary who transforms customer experiences. You aren’t just a technical expert; you are a strategic partner to Sales, owning the solutioning throughout the entire sales cycle. You will act as a trusted advisor to our customers, translating complex business objectives into enticing, practical recommendations that drive real change.

Business Acumen & Strategic Impact

• Business Transformation Advocate: You are passionate about how technology solves real-world business puzzles. You enjoy digging into a company’s value chain to find where Salesforce can drive the most impact.

• The "Bottom Line" Mentality: You understand that technology is only as good as the business outcome it creates. You are excited by the challenge of connecting high-level business strategy to technical execution.

Strategic Sales Partner: You thrive on the "win." You act as a co-pilot to the sales team, bringing a strategic lens to every deal to ensure we aren't just selling software, but building a long-term partnership.

The Ideal Profile: Passion & Mindset

Demonstrated Passion for Technology & AI

• The "First to Know": You are a true technophile. You don't just wait for training; you are already experimenting with the latest in Generative AI, LLMs, and Agentic workflows.

• AI Visionary: You have a clear passion for how AI is transforming the workforce. You are eager to show customers how Agentforce and autonomous agents can augment human productivity.

• Continuous Learner: You have a "Growth Mindset." Whether it’s passing a new Salesforce Certification or exploring a new API, you are driven by a natural curiosity to understand the how and why behind the tech.
   

Responsibilities

• Strategic Sales Partnership: Act as the technical "North Star" for the sales team, aligning technical strategy with business outcomes to close complex deals.

• Solution Innovation: Develop and deliver innovative custom solutions and demos (including Agentforce and Data Cloud) that address unique business challenges and prove tangible value.

• Lead the Cycle: Coordinate and lead the entire solution cycle through close collaboration with other high-performing teams (Product, Marketing, Professional Services).

• Value Communication: Articulate the benefits of Salesforce to audiences at every level—from IT Administrators to C-suite executives—using industry-specific insights.

• Continuous Growth: Maintain expert-level knowledge of Salesforce products and industry trends to remain effective in a performance-driven environment.
   

Experience & Background

We are looking for a diverse range of backgrounds to join our high-performing South team. Whether you are a career SE or looking to pivot your technical and business acumen into a pre-sales career, we want to hear from you.
Core Experience (One or more of the following):

• Solution Excellence: A proven track record in Solution Engineering (Pre-sales), technical consulting, or professional services delivery within an enterprise software organization.

• Strategic Sales & Account Management: Experience in Account Management or Solution Selling, with a focus on navigating complex sales cycles and acting as a strategic partner to sales leadership.

• SaaS & Cloud Fluency: Deep familiarity with the SaaS (Software as a Service) landscape, including an understanding of subscription-based business models and cloud architecture.

• Consultative Mindset: A background in Business Consulting, with the ability to perform deep discovery, identify "pain points," and map them to high-value technology roadmaps.

• Technical Foundation: A strong Technical Background—this could be a degree in CS/Engineering or equivalent hands-on experience with APIs, data modeling, or software development.
   

Required Skills & Qualifications

The Foundations

• Professional Background: A track record in Solution Engineering, SaaS, Account Management, Management Consulting, or a deep Technical Background. We are open to a variety of backgrounds if you can demonstrate the core proficiencies of the role.

• Strategic Partnering: Experience acting as a strategic partner to sales or business units, helping to steer the direction of a deal or project.

• Demonstrated Passion: A visible passion for Technology, Business, and AI. You are curious about the latest trends and eager to learn how they apply to customer success.

• Problem-Solving: Exceptional ability to find creative, pragmatic solutions to unique and complex business challenges.

Key Professional Skills

• Stakeholder Management: Ability to manage and influence internal and external stakeholders, navigating different interests to reach a common goal.

• Communication & Presence: Strong oral, written, and presentation skills. You are good at explaining complex ideas and finding ways to keep an audience’s attention.

• Prioritisation: Strong organizational and time-management skills to manage multiple high-priority projects simultaneously in a dynamic, fast-paced environment.

Experience & Adaptability

• Industry Insight: Ability to understand business requirements within multiple industries and translate them into a compelling vision and roadmap.

• Agility: Comfortable working as part of a team to tackle problems in energizing environments and willing to travel occasionally.

Language Requirements

• Fluency in English plus one or more additional languages is required from the following: Spanish, Portuguese, Italian, Hebrew, Arabic, French or one of the main Eastern European languages (e.g., Polish, Russian, Ukrainian, Czech, Romanian, Hungarian).

Preferred Qualifications

• Salesforce Ecosystem: Existing Salesforce product knowledge and certifications (e.g., AI Associate, Administrator, or Cloud Consultant) are highly preferred.

• SaaS Mastery: Experience or background in solution selling and the enterprise software landscape.

• Education: Degree or equivalent proven experience (including extracurricular leadership, military experience, or volunteer roles).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.