R

Rentokil Initial

Global pest control and hygiene services

Kaufmännischer Sachbearbeiter Customer Care

Customer SupportConfirmed live in the last 24 hours
Full-timeCologne, Germany

About the Job

Requirements

  • You have completed commercial vocational training.
  • You have several years of professional experience in a similar function, or you want to develop professionally.
  • You work in a customer-focused, self-reliant, and independent manner.
  • You are a team player with assertiveness and a sense of responsibility.
  • You can confidently use standard Google applications.
  • You have experience with customer relationship management and order-entry systems.

Responsibilities

  • Serve as the first point of contact for customers for all matters, including inquiries, complaints, and invoice clarifications.
  • Manage customer communication channels by telephone, email, web, and post.
  • Process and coordinate CVC feedback.
  • Process incoming and outgoing mail.
  • Handle correspondence in a departmental email inbox.
  • Record and qualify inquiries from prospective customers and arrange appointments directly or forward inquiries by telephone, web, or email.
  • Provide telephone-based specialist advice and sell products in pest control and the Lumnia range.
  • Handle customer feedback on planned price adjustments, including exercising decision-making authority.
  • Issue credit notes as part of complaint management.
  • Process tickets, including workflows and actions.
  • Perform administrative and organizational tasks.
  • Provide cover for duties within the team.

Desired Qualifications

  • English language skills are advantageous.

About the Company

Rentokil Initial

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services for commercial and private customers worldwide. It operates with a large, multinational workforce (about 68,500 people) across 89 countries, delivering on-site services to protect people and improve everyday safety and cleanliness. The company’s offerings are delivered through local teams backed by global expertise, enabling tailored pest control and hygiene programs, monitoring, sanitation, and safety protocols. Its differentiator is the combination of scale and local service: a worldwide leader in its fields that can respond quickly and customize solutions to local needs, supported by rigorous processes and a strong public market presence as a FTSE 100-listed firm on the London Stock Exchange. The goal is to protect people and enhance lives by providing reliable, effective pest control and hygiene services that keep spaces safer and healthier for customers and communities.

Company size
10,001+
Company stage
IPO
Headquarters
Crawley, United Kingdom
Founded
1925

Recently Posted Jobs

Explore more opportunities at Rentokil Initial

See more jobs