CSC Generation

Acquires and revitalizes retail brands

General Manager

Business & StrategyConfirmed live in the last 24 hours

Full-timeNatick, MA, USA$85k - $90k /yrIn-person

About the Job

Requirements

Must be at least 21 years old at the time of employment.
Have 3 or more years of retail management experience, preferably in a specialty or culinary retail environment.
Have current Food Manager Certification or be able to acquire it as needed.
Have a proven track record of achieving sales and motivating high-performing sales teams while meeting operational goals.
Have strong leadership skills and the ability to inspire, develop, and retain a high-performing team.
Have excellent communication, problem-solving, and decision-making abilities.
Have passion for community engagement and providing exceptional customer experiences.
Be proficient in Microsoft Office and retail management systems; this is preferred.
Be able to communicate verbally and work cooperatively with associates and customers.
Be able to remain standing for up to five hours at a time.
Be able to move about the store while coaching and directing associates, selling to customers, and retrieving merchandise from the stockroom or sales floor.
Be able to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from the stockroom or sales floor.
Be able to lift and/or move merchandise weighing up to 50 pounds.
Be able to ascend and descend ladders to retrieve and/or move merchandise.
Be able to operate a computer, point-of-sale system, keyboards, merchandise scanners, and a mouse.
Be able to work a flexible schedule, including nights, weekends, and holidays, and maintain regular and predictable attendance.

Responsibilities

Recruit, develop, and retain a high-performing team to meet the business needs of culinary and retail operations.
Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
Represent the brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
Maintain expertise by staying current on products, engaging in available training, and independently seeking additional resources.
Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
Develop and implement strategies, including merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.
Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.
Meet or exceed culinary and retail goals by delivering classes and customer experiences that drive engagement and sales; performance is measured by second-class sign-ups, retail product sales, individual sales volume, average transaction value, customer conversion rates, and guest feedback through Google reviews.
Oversee daily store operations and ensure compliance with company policies and procedures.
Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
Ensure store safety and cleanliness and address maintenance needs promptly.
Maintain accurate and complete associate records, including time and attendance data, food safety certifications, and personal information.
Adhere to applicable wage and hour laws and accurately record time worked according to company policy.
Model and ensure that company policies and standard operating procedures are communicated effectively to associates, maintained, and consistently followed.

Desired Qualifications

Experience in a specialty or culinary retail environment is preferred.
Proficiency in Microsoft Office and retail management systems is preferred.

Salary Range: 85000 to 90000 (Currency: USD) (Pay period: per-year-salary)

With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

Position Overview

As a General Managerat Sur La Table, you play a key role in the success of the store by leading high-performing retail and culinary teams that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service, a company-wide standard for excellence in service.

Key Responsibilities

Leadership & Team Development

·Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.

·Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.

·Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.

Customer Experience & Brand Representation

·Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.

·Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.

·Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.

·Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.

Sales & Business Performance

·Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.

·Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance.

·Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail product sales, individual sales volume, average transaction value, customer conversion rates, and guest feedback through Google reviews.

Operations & Compliance

·Oversee daily store operations, ensuring compliance with company policies and procedures.

·Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.

·Ensure store safety and cleanliness, addressing any maintenance needs promptly.

·Maintains the accuracy and integrity of associates’ records, including but not limited to time and attendance data, food safety certifications, and personal information.

·Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.

·Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.

Physical Requirements

·Ability to communicate verbally and work cooperatively with associates and customers.

·Ability to remain standing for up to 5 hours at a time.

·Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.

·Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.

·Ability to lift and/or move merchandise weighing up to 50 lbs.

·Ability to ascend/descend ladders to retrieve and/or move merchandise.

·Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.

·Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.

·Regular and predictable attendance.

Qualifications & Experience

·Must be 21 years of age or older at the time of employment.

·3+ years of retail management experience, preferably in a specialty or culinary retail environment.

·Current Food Manager Certification, or ability to acquire certification as needed

·Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.

·Strong leadership skills with the ability to inspire, develop, and retain a high performing team.

·Excellent communication, problem-solving, and decision-making abilities.

·Passion for community engagement and providing exceptional customer experiences.

·Proficiency in Microsoft Office and retail management systems preferred.

This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to [email protected].

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [email protected].

About the Company

CSC Generation

Acquires and revitalizes retail brands

CSC Generation acquires underperforming retail brands and grows them into profitable ventures by integrating them into its shared operating platform. It operates across retail, e-commerce, and wholesale, leveraging technology, skilled staff, efficient processes, and scalable operations to optimize product sourcing, marketing, fulfillment, and customer experience. Its portfolio includes brands like DirectBuy, One Kings Lane, Sur La Table, Touch of Modern, and Cherry Man Industries, collectively offering over 325,000 products and attracting about 10 million monthly page views. The company differentiates itself by targeting “unsexy” opportunities others overlook and by applying its centralized platform to turn around and scale these brands into sustainable revenue generators. Its goal is steady growth and profitability by transforming underperforming brands into thriving parts of its portfolio, serving a wide range of consumers and business clients.

Company size: 201-500
Company stage: Series E
Total funding: $107.6M
Headquarters: Chicago, IL
Founded: 2016

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