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EZCORP

Non-recourse pawn loans with merchandise sales

Retail Shift Leader

Retail Store ManagementPosted on Nov 13
Full-timeWaukegan, IL, USAIn-person

About the Job

Requirements

  • High school diploma or GED.
  • At least one year of supervisor, key holder, shift lead, team lead, or manager experience.
  • Ability to pass a criminal background check and drug test.
  • Valid driver's license and auto insurance.
  • Ability to adhere to all company policies, procedures, and regulations.
  • Engaging personality, solid leadership, strong negotiation ability, and ability to read and manage customer needs.
  • Strong organization, attention to detail, judgment, time management, and prioritization skills.
  • Strong communication and interpersonal skills and ability to build ongoing customer relationships.

Responsibilities

  • Provide outstanding customer service and build solid customer relationships while promoting sales and making deals for a wide variety of pawn items.
  • Provide a friendly, courteous, and respectful environment that distinguishes EZPAWN from competitors.
  • Lead and influence team members through coaching and hands-on involvement, develop others, and help create a positive customer experience.
  • Process loans and extensions.
  • Reach jointly satisfactory terms regarding items to be pawned.
  • Perform store opening and closing procedures.
  • Supervise and coach store team members.
  • Complete the initial five-week paid training program and transition to Lead Pawnbroker upon completion.
  • Participate in structured leadership training programs and follow the career path toward an Assistant Manager position, including its six-month training program.

Desired Qualifications

  • Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics.
  • Sales background.
  • Bilingual ability.

About the Company

EZCORP

Non-recourse pawn loans with merchandise sales

EZCORP provides short-term cash solutions through pawn loans and sells pre-owned merchandise. It operates pawn stores in the United States and Latin America where customers can obtain non-recourse loans secured by personal property. In addition to lending, EZCORP sells collateral forfeited merchandise and used goods to value-conscious shoppers. The company targets cash- and credit-constrained consumers and emphasizes a straightforward customer experience in fast-paced locations. Unlike pure lenders, EZCORP combines lending with merchandise sales and brand-wide service standards to differentiate itself. Its goal is to meet customers’ immediate cash needs while offering access to affordable used items, supported by a scalable store network and a focus on service quality.”}

Company size
1,001-5,000
Company stage
IPO
Headquarters
Austin, TX
Founded
1978

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