CityVet

Veterinary practice network with veterinarian ownership

Market Operations Leader

Business OperationsConfirmed live in the last 24 hours

Full-timeOak Lawn, IL, USANo salary listed

About the Job

Requirements

Have strong operational leadership experience in veterinary, healthcare, or service-based environments.
Have strong interpersonal and coaching skills and the ability to influence without direct authority.
Demonstrate capability in scheduling, staffing, labor management, and key performance indicator execution.
Demonstrate effective problem-solving and situational judgment.
Have conflict-resolution and performance-coaching skills.
Communicate clearly and confidently and follow through on commitments.
Be highly organized and attentive to detail.
Be self-directed, adaptable, and results-oriented.
Commit to CityVet’s values and partner model.
Be willing to travel frequently within the assigned market.
Have a bachelor’s degree (preferred).
Have at least 5 years of veterinary operations or management experience, preferably multi-site.
Have experience coaching managers or leading teams.
Be proficient in practice information management systems, scheduling systems, and operational reporting tools.
Have a solid understanding of clinic financials and labor metrics.
Have knowledge of regulatory and safety requirements.

Responsibilities

Coach and support Practice Managers to ensure consistent operational execution across a group of clinics.
Serve as the primary operational partner to Practice Managers, helping drive performance, compliance, staffing stability, and client experience while respecting the Lead Veterinary Partner’s ownership and leadership authority.
Hire and provide training support for new Practice Managers.
Coach and develop Practice Managers through regular one-on-ones and field support, focusing on hiring, onboarding, training, leadership, communication, and performance management.
Drive execution of operational initiatives, including forward booking, recalls, Net Promoter Score, payment tools, and workflows.
Monitor clinic profit and loss and key performance indicators, and provide performance feedback.
Support staffing plans, scheduling optimization, and labor management.
Lead efforts to uphold client and team experience key performance indicators, escalating complaints, risks, or performance issues promptly to Regional Operations.
Ensure compliance with Occupational Safety and Health Administration and Drug Enforcement Administration standards, inventory requirements, and documentation standards.
Partner with Lead Veterinary Partners to execute operational priorities and expectations.
Lead regular market-level meetings to develop Practice Managers and communicate company initiatives.
Share best practices across clinics.

Your Kind of Care.

At CityVet, care is personal. It’s the way we care for our patients, connect with our clients, and support one another. Our vet-led clinics are built around people who are passionate about making a difference and empowered to provide care in a way that feels authentic to them. When you join CityVet, you’re joining a team that values who you are, invests in where you want to go, and believes the best care starts with people who truly care. That’s Your Kind of Care.

Market Operations Leader

Role Summary

The Market (or Area) Operations Leader is responsible for coaching and supporting Practice Managers to ensure consistent operational execution across a group of clinics. This role serves as the primary operational partner to PMs, helping drive performance, compliance, staffing stability, and client experience while respecting the Lead Veterinary Partner’s ownership and leadership authority.

This is a remote-based position would require frequent travel to our clinics located in the South Atlantic region.

Key Responsibilities

· Hire and provide training support for new Practice Managers

· Coach and develop Practice Managers through regular 1:1s and field support. Areas of focus include (but are not limited to) hiring, onboarding, training, leadership, communication, performance management

· Drive execution of operational initiatives (forward booking, recalls, NPS, payment tools, workflows)

· Monitor clinic P&L and KPIs and provide performance feedback

· Support staffing plans, scheduling optimization, and labor management

· Lead efforts to uphold client and team experience KPIs, driving prompt escalation of complaints, risks or performance issues to Regional Operations

· Ensure compliance with OSHA, DEA, inventory, and documentation standards

· Partner with LVPs to execute on operational priorities and expectations

· Lead regular market-level meetings to develop PMs and communicate company initiatives

· Share best practices across clinics

Success Metrics

· PM performance and engagement

· Team member engagement and retention

· Clinic KPI consistency

· Successful initiative adoption

· Compliance and staffing stability

Key Relationships

Reports to: Regional Director of Operations Partners with: LVPs, PMs, Regional Ops, VP Vet team

Qualifications & Skills

· Strong operational leadership experience in veterinary, healthcare or service-based environments

· Excellent interpersonal and coaching skills with the ability to influence without direct authority

· Proven capability in scheduling, staffing, labor management, and KPI execution

· Effective problem-solver with strong situational judgment

· Skilled in conflict resolution and performance coaching

· Clear, confident communicator with strong follow-through

· Highly organized with strong attention to detail

· Self-directed, adaptable, and results-oriented

· Commitment to CityVet’s values and partner model

Requirements

· Willingness to travel frequently within assigned market

· Bachelor’s degree preferred

· Minimum 5+ years of veterinary operations or management experience, preferably multi-site

· Experience coaching managers or leading teams

· Proficiency in PIMS, scheduling systems, and operational reporting tools

· Solid understanding of clinic financials and labor metrics

· Knowledge of regulatory and safety requirements

Caring For You

We know that caring for people and their pets requires energy, empathy, and resilience, so we make it a priority to care for our people by investing in programs, resources, and benefits that support their professional and personal well-being. Eligible Team Members may choose from a range of benefits that help support them and their families through every stage of life.

Investment in Your Future. A 401(k) retirement savings plan with a 4% employer match, a Health Savings Account option, and growth opportunities.
Work-Life Balance. Enjoy paid time off and floating holidays, flexible schedules, and paid parental leave.
Exceptional Health and Supplemental Benefits. Health, Dental (+Adult Ortho option!), Vision, Disability, & Life Insurance, Personal Pet-Care Program, Employee Discount Program.
Care When You Need It. We provide free telemedicine for all full-time team members and their families, as well as comprehensive in-the-moment mental health benefits through our robust Employee Assistance Program.

For other CityVet roles, visit our careers page. Follow the growth of CityVet on LinkedIn!

This Employer participates in E-Verify.

About the Company

CityVet

Veterinary practice network with veterinarian ownership

CityVet operates a network of veterinarian-owned clinics. Veterinarians can own local clinics via de novo builds or acquisitions, while CityVet provides centralized support (HR, marketing, accounting, payroll, technology) so vets focus on medical care. Clinics offer wellness exams, vaccines, diagnostics, in-house labs, urgent care, dental and surgical services, medical boarding, grooming, and a pet-supply retail, plus wellness packages and a PetCare Plus plan. Backed by RiverGlade Capital, CityVet has expanded from Dallas–Fort Worth to several markets and differentiates itself by veterinarian ownership, a strong employee-focused culture, and a scalable back-end platform that reduces administrative work, with the goal of empowering vets to lead clinics and deliver accessible, high-quality pet care.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Dallas, TX
Founded: 1999

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