Tesla

Makes electric cars, robotaxis and grid batteries

Ownership Loyalty Advisor

Account ManagementConfirmed live in the last 24 hours

Full-timeZąbki, PolandNo salary listedIn-person

About the Job

Requirements

Passion for Tesla's mission and products, and a desire to share them with others.
Excellent communication skills and the ability to build rapport with customers across phone, email, and chat.
Ability to explain complex topics to customers in simple terms.
Ability to understand customers' needs and educate them, with the ability to build lasting relationships.
Ability to work in a fast-paced, high-pressure environment and prioritize multiple tasks and deadlines.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.
Valid driver's license.

Responsibilities

Activate, enrich, and convert a robust sales-opportunity pipeline through regular engagement with existing owners.
Guide owners through the sales process, including financing, trade-ins, and delivery expectations.
Serve as a trusted point of contact for current owners at different stages of their renewal journey and propose tailored renewal solutions.
Plan and maximize daily output using phone, email, live chat, and other communication channels to provide timely, accurate, customized follow-ups and improve renewal rates.
Contribute to sales and delivery goals by meeting and exceeding renewal and retention targets.
Provide frontline customer feedback to help improve products, processes, and the customer renewal experience.
Collaborate with delivery, store, and headquarters teams on test drives, customer handovers, pre-delivery support, and accurate contract and financing information processing.
Keep abreast of industry trends and best practices, new technology, web resources, and the competitive landscape to deliver a strong customer experience.

Category	Sales & Customer Support
Location	Ząbki
Requisition ID	279566
Type	Full-time

Job Description

Tesla is on a mission to build a world of amazing abundance. With record-breaking growth over the years, the Ownership Loyalty Advisor team is looking to expand to grow our customers’ renewals. Our current owners are the best advocate of the Tesla story and a key part of achieving our goal & mission. Keeping them engaged, satisfied & retained is therefore critical to us. As an Ownership Loyalty Advisor, you will be the trusted voice that keeps this community engaged, inspired, and coming back. You won’t just be managing a sales pipeline; you will be building lasting relationships, turning every conversation into a connection and every connection into a lifelong Tesla Owner.

Job Responsibilities

Own your sales pipeline: Activate, enrich & convert a robust sales opportunities pipeline by conducting regular engagement activities with existing owners. Guide them through sales process, including financing, trade-ins and delivery expectations, each one as an opportunity to re-ignite passion for Tesla

Act as a central & trusted Tesla point of contact for current owners with various level of maturity in their renewal journey. Understand their uniqueness to propose a tailored renewal solution

Plan & maximize: the output of each day by leveraging omni-channel communication (phone, emails, live chat and others) to secure timely, accurate & customized follow-ups maximizing our renewal rates

Achieve targets: Actively contribute to the achievement of sales & delivery goals by meeting and exceeding renewal & retention rate targets. Your success will be measurable, visible & celebrated

Constructive feedback: As a frontline representative interacting with our customers all day, you will pass on valuable inputs to improve products, processes, and the entire customer renewal experience

Collaboration: with delivery, store & HQ teams to ensure seamless test drives, customer handovers, proactive pre-delivery support, accurate contract and financing information processing, and more!

Master industry trends and best practices: including utilization of new technology, web resources and competition landscape to delivery world-class experience

Job Requirements

Passion for Tesla's mission and products, and a desire to share this with others

Excellent communication skills and the ability to build rapport with customers across multiple channels (phone, email, chat)

The ability to explain complex topics to customers in simple terms

Focus on educating and understanding customers' needs, with a natural ability to turn conversations into lasting relationships

Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines

Strong attention to detail and organizational skills

Ability to work independently and as part of a team

Valid Driver License

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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