Full-Time
Loan Assistant
Posted on 9/11/2026
First Service Bank
51-200 employees
Provides local banking and loan services
No salary listed
Springdale, AR, USA
In Person
 Administrative & Executive Assistance (1) |
|---|
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- Strong organizational skills and attention to detail.
- A dependable, professional approach to work.
- A genuine interest in helping customers and delivering exceptional service.
- Clear communication skills and the ability to work effectively as part of a team.
- The ability to manage multiple priorities in a fast-paced environment.
- A willingness to learn, grow, and build a career in banking.
- The energy and initiative to help establish and grow the bank's presence in Northwest Arkansas.
- Provide support to lenders and assist customers.
- Prepare and maintain loan documentation.
- Help keep the lending process moving.
- Ensure customer interactions reflect the bank's service standards.
- Banking, lending, administrative, or customer service experience.
First Service Bank provides local banking and financing services in Arkansas, offering savings accounts and loans for individuals and businesses. Customers can open simple savings accounts or apply for home or business loans at any of the bank’s ten locations, with services available through its team of banking professionals. The bank emphasizes accessibility through its branches in Little Rock, Greenbrier, Clinton, Shirley, Yellville, Flippin, Mountain View, Maumelle, Conway, Saline County, and Dermott, and it operates under Equal Housing Lender and FDIC protections. What sets the bank apart is its long history of more than 50 years and its community-focused footprint, providing local expertise and multiple nearby branches to serve customers. The goal is to fulfill customers’ banking and financing needs so they can realize their dreams, whether that means saving for the future or securing funding for a home or business.
Company Size
51-200
Company Stage
Debt Financing
Total Funding
$20M
Headquarters
Greenbrier, Arkansas
Founded
1962
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Simplify's Take
What believers are saying
- July 10, 2026 Greenbrier approved an ORWB Park partnership with First Service Bank.
- The Conway branch and Conway South leadership appointments deepen presence in Faulkner County.
- August 2026 hiring of Patton Williams and Stacy Matlock strengthens legal and lending capacity.
What critics are saying
- World Fuel Services sued First Service Bank in Arkansas Eastern on March 12, 2026.
- Branch expansion in Conway and Greenbrier demands capital, staffing, and flawless execution.
- A credit or legal shock could hit this small Arkansas franchise existentially.
What makes First Service Bank unique
- August 2026, First Service Bank operates 10 branches across 11 Arkansas communities.
- Its Live Video Teller network offers Arkansas's longest banking hours, per August 2026 marketing.
- Operation Red, White & Brave and 130-foot flags create unusually strong local brand loyalty.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Professional Development Budget
Tuition Reimbursement
Growth & Insights and Company News
6 month growth
↑ 15%1 year growth
↑ 15%2 year growth
↑ 15%First Service Bank welcomes Patton Williams to its legal team. August 28, 2026 First Service Bank is pleased to welcome Patton Williams as Corporate Counsel. In this role, Williams will support the Bank's legal needs across its various departments, serving as a dependable and thoughtful resource for team members throughout the organization. Williams brings extensive legal experience to First Service Bank, most recently serving as Senior Real Estate Counsel for a major auto parts retailer in Memphis, Tennessee. Williams also gained experience in the banking industry while working for a law firm in Nashville. "Patton brings a valuable combination of legal experience, sound judgment and a genuine commitment to service," said Tom Grumbles, President and CEO of First Service Bank. "His perspective will be an asset to our team as we continue growing responsibly and serving our customers and communities." "Banks touch every aspect of the communities they serve, and I am excited to play a role in continuously expanding that outreach through my work with First Service Bank," Williams said. "First Service Bank is a growth-minded institution that pursues its goals responsibly and always with the intention of bettering the communities where it operates. I am proud to join a bank that prioritizes people and actively promotes volunteering and community involvement." Williams earned a Bachelor of Arts from the University of Tennessee and a Juris Doctor from the University of Tennessee College of Law. In the new role, Williams looks forward to learning how best to serve each member of the First Service Bank team. "Every team member and department has unique needs as we pursue the continued success of this institution," Williams said. "I want to be a dependable, thoughtful colleague as we work toward the common goal of helping First Service Bank and the communities it serves thrive." First Service Bank is a community-focused financial institution that provides exceptional banking services to its customers. With a solid commitment to community impact and customer satisfaction, First Service Bank, headquartered in Faulkner County, has been in operation for more than 60 years and has locations in Clinton, Conway, Dermott, Flippin, Greenbrier, Little Rock, Maumelle, Mountain View, Saline County, Shirley, and Yellville. For more information, visit firstservicebank.com. Let First Service Bank take care of your banking needs. Trust First Service Bank to serve you and make your financial dreams a reality. Call First Service Bank at (501) 679-8000 or visit your local branch.
First Service Bank promotes Karson Logan to Business Development Officer. August 24, 2026 First Service Bank is pleased to announce the promotion of Karson Logan to Business Development Officer. With four years of banking experience, Logan has spent nearly two years serving First Service Bank customers in several roles, including Loan Assistant and Universal Banker at the Greenbrier location. Through these roles, Logan has developed diverse experience in customer service, lending, and relationship building, providing a strong foundation for her transition into this position. As Business Development Officer, she will focus on developing new opportunities, connecting with potential customers, building lasting relationships, and identifying opportunities for First Service Bank to partner with and support the Greenbrier community even more. "Karson has a genuine passion for serving others and building meaningful relationships, which makes her a great fit for this role," said Brittany Witham, Vice President of Retail Operations at First Service Bank. "Her dedication to our customers and the Greenbrier community reflects who we are at First Service Bank, and I am excited to see the positive impact she will continue to make in this new position." "I am most excited about becoming even more involved in the Greenbrier community and discovering new opportunities to make a positive impact," Logan said. "Building lasting and meaningful relationships with community partners and individuals is very important to me, and I look forward to finding new ways First Service Bank can serve and support our community." A Greenbrier native, Logan earned a bachelor's degree in psychology with a minor in health psychology from the University of Central Arkansas. Outside of work, she enjoys spending time with her two Miniature Schnauzers, Roxie and Spanky, and her family. Logan said First Service Bank's commitment to the communities it serves is one of the things she values most about being part of the organization. "I appreciate how we strive to support those around us, contribute where we can, and make a positive difference in the communities we serve," Logan said. First Service Bank congratulates Logan on her well-deserved promotion and looks forward to seeing her continue to build meaningful relationships, serve the Greenbrier community, and make a positive impact in her new role. First Service Bank is a community-focused financial institution that provides exceptional banking services to its customers. With a solid commitment to community impact and customer satisfaction, First Service Bank, headquartered in Faulkner County, has been in operation for more than 60 years and has locations in Clinton, Conway, Dermott, Flippin, Greenbrier, Little Rock, Maumelle, Mountain View, Saline County, Shirley, and Yellville. For more information, visit firstservicebank.com. Let First Service Bank take care of your banking needs. Trust First Service Bank to serve you and make your financial dreams a reality. Call First Service Bank at (501) 679-8000 or visit your local branch.
First Service Bank welcomes Stacy Matlock as Senior Loan and Business Development Officer. August 17, 2026 First Service Bank is pleased to announce the addition of Stacy Matlock as Senior Loan and Business Development Officer, serving Northwest Arkansas. Matlock brings more than 26 years of experience in banking and commercial real estate, with extensive expertise in commercial lending, residential construction lending, treasury management, and relationship banking. Most recently, she served as Senior Vice President and Commercial Lender at another Northwest Arkansas Bank. Throughout her career, she has also held leadership roles with large banks in Arkansas. In her new role, Matlock will lead business development efforts throughout Northwest Arkansas by cultivating strong relationships across the community and connecting businesses and individuals with customized lending and deposit solutions. She will help clients achieve their financial goals while delivering the relationship-focused service that defines First Service Bank. "We are excited to welcome Stacy to the First Service Bank family," said Tom Grumbles, President and CEO of First Service Bank. "Her extensive banking experience, passion for building relationships, and commitment to serving others make her an outstanding addition to our team. As we grow in Northwest Arkansas, Stacy's leadership and dedication to exceptional customer service will be a tremendous asset to both our customers and our communities." "I was drawn to banking because it gives me the opportunity to make a meaningful difference in people's lives," said Matlock. "Whether I'm helping a family finance their dream home, supporting a business owner's growth, or connecting clients with trusted financial resources, I enjoy building relationships that extend far beyond a single transaction. Throughout my career, I've found the greatest fulfillment in serving others, earning their trust, and helping them achieve their goals. I'm excited to continue doing that with First Service Bank and become part of an organization that shares those same values." Originally from Little Rock, Matlock now resides in Northwest Arkansas with her husband, Jesse. Together they have three adult children and one granddaughter. Outside of work, they enjoy spending time outdoors and exploring the trails of Northwest Arkansas. Matlock attended the University of Arkansas at Little Rock, where she studied accounting and finance, and she also holds an Arkansas Real Estate License. She is actively involved in the Northwest Arkansas community through organizations including NextUp Northwest Arkansas, CREW Northwest Arkansas, the National Association of Women in Construction (NAWIC), Mercy Corporate Council, and Leadership Springdale Class XXIV. She previously served as chair of the Blood Cancer United Board and as a board member for Hope Cancer Resources. First Service Bank is a community-focused financial institution that provides exceptional banking services to its customers. With a solid commitment to community impact and customer satisfaction, First Service Bank, headquartered in Faulkner County, has been in operation for more than 60 years and has locations in Clinton, Conway, Dermott, Flippin, Greenbrier, Little Rock, Maumelle, Mountain View, Saline County, Shirley, and Yellville. For more information, visit firstservicebank.com. Let First Service Bank take care of your banking needs. Trust First Service Bank to serve you and make your financial dreams a reality. Call First Service Bank at (501) 679-8000 or visit your local branch.
First Service Bank announces promotion of Kara Kirby to Care Center Assistant Branch Manager. June 25, 2026 First Service Bank is pleased to announce the promotion of Kara Kirby to Care Center Assistant Branch Manager. Kara has been a valued member of the First Service Bank team for seven years, serving previously as Customer Care Specialist and Customer Care Lead. In her new role, she will continue supporting customers through Video Teller Machine (VTM) services and online banking while taking on additional leadership responsibilities, including managing Commercial Online Banking service setups, overseeing mobile deposits, assisting with online account openings, maintaining VTM machine balances, and helping coach and manage the team of Customer Care Specialists as they continue delivering superior service to customers. A Conway native and graduate of the University of Central Arkansas with a bachelor's degree in Marketing and an emphasis in Supply Chain Management, Kara began her banking career at First Service Bank and has grown alongside the organization throughout her seven-year career. "Kara has consistently demonstrated a heart for serving others and a commitment to helping both our customers and associates succeed," said Justin Ellzey, Care Center Branch Manager. "Her leadership, knowledge, and positive attitude make her a tremendous asset to our team. We are excited to see her continue to grow in this new role and the impact she will make on the Care Center and the customers we serve." "I love the culture that's been cultivated at First Service Bank," said Kirby. "I've never worked at a job that has made me feel so appreciated each day. I feel truly cared for by my coworkers and management." As she steps into her new role, Kara is excited for the opportunity to continue growing professionally while helping support her team. "I enjoy helping both our customers and associates, and this role gives me the opportunity to do both in a more meaningful way," she said. Kara also values First Service Bank's commitment to giving back through community involvement and initiatives like Operation Red, White & Brave, saying it makes her proud to be part of an organization that truly cares. First Service Bank congratulates Kara on this well-deserved promotion and wishes her continued success in her new role. First Service Bank is a community-focused financial institution that provides exceptional banking services to its customers. With a solid commitment to community impact and customer satisfaction, First Service Bank, headquartered in Faulkner County, has operated for more than 60 years and has locations in Clinton, Conway, Dermott, Flippin, Greenbrier, Little Rock, Maumelle, Mountain View, Saline County, Shirley, and Yellville. For more information, visit firstservicebank.com. Let First Service Bank take Care of your banking needs. Trust First Service Bank to serve you and make your financial dreams a reality. Call First Service Bank at (501) 679-8000 or visit your local branch.
First Service Bank announces promotion of Anabelle Johnson to Mortgage Loan Partner. May 14, 2026 First Service Bank is proud to announce the promotion of Anabelle Johnson to Mortgage Loan Partner. In her new role, Johnson will participate in a structured training program designed to develop her expertise in mortgage lending, with a clear path toward becoming a Loan Officer. Johnson has been part of the First Service Bank team for four years and most recently served as a Treasury Management Operations Specialist. In that role, she worked closely with business customers to identify and implement treasury management solutions and provide hands-on training to help businesses successfully utilize banking tools and services. Prior to her treasury management role, Johnson also served as a Universal Banker, gaining valuable experience serving customers and building relationships across multiple areas of the bank. A Russellville native who now resides in Greenbrier, Johnson attended the University of Central Arkansas. She brings five years of banking experience to her new role. "What I enjoy most about working at First Service Bank is our core values, particularly our focus on patriotism and the meaningful ways we give back to those who serve our country, especially Veterans, through ORWB," said Johnson. Johnson also shared her excitement about stepping into her new role and the opportunity to serve customers in a meaningful way. "I'm most excited about the opportunity to help customers feel confident and supported throughout the home-buying process while also serving and strengthening our community," said Johnson. "Anabelle has consistently demonstrated a heart for serving others and a commitment to building strong customer relationships," said Scott Todd, Vice President of Growth and Strategy at First Service Bank. "Her experience across multiple areas of the bank, combined with her passion for helping people, makes her a wonderful fit for this role. We are excited to see her continue to grow and make an impact as she begins this next chapter in mortgage lending." Outside of work, Johnson enjoys spending time with her husband and their fur baby. She is also passionate about community involvement and looks forward to continuing to serve and connect with others throughout Central Arkansas. First Service Bank is proud to support the growth and development of its associates while continuing its mission of serving customers and communities with superior service and care. First Service Bank is a community-focused financial institution that provides exceptional banking services to its customers. With a solid commitment to community impact and customer satisfaction, First Service Bank, headquartered in Faulkner County, has operated for more than 60 years and has locations in Clinton, Conway, Dermott, Flippin, Greenbrier, Little Rock, Maumelle, Mountain View, Saline County, Shirley, and Yellville. For more information, visit firstservicebank.com. Let First Service Bank take care of your banking needs. Trust First Service Bank to serve you and make your financial dreams a reality. Call First Service Bank at (501) 679-8000 or visit your local branch.