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VML

Global marketing automation, personalization, and CRM

Managing Director - Delivery

Program ManagementConfirmed live in the last 24 hours
Full-timeChicago, IL, USA$100k - $230k

About the Job

Requirements

  • At least 12 years of experience in delivery or program leadership, PMO, and/or client leadership, ideally in an agency or consulting setting, with a proven track record of establishing and leading successful program-management teams.
  • Hands-on SAFe evolution experience, including demonstrated experience and certification at Large Solution and/or Full SAFe, and the ability to adapt the framework to a complex, multi-track program.
  • Experience leading large, multidisciplinary, enterprise or cross-track programs that blend enterprise technology, product, and integrated creative, including digital and traditional work.
  • Familiarity with cloud migration, such as AWS, regulated or federal compliance environments, and leading delivery against externally mandated deadlines.
  • Experience with defensible estimation, rate and scope discipline, profitability and utilization management, and defending costs under external scrutiny.
  • Experience partnering with and managing vendors across multiple technology and platform partners.
  • Strong project-management operations skills, including meeting management, actionable next-step capture, prioritization, and operational rigor.
  • Interest in AI and its use as a delivery tool.
  • Familiarity with Smartsheet, Excel, Monday.com, Workday, and Jira.

Responsibilities

  • Lead, coach, and grow the Delivery capability and serve as the leadership point for the program-management team by driving coordination, coaching proactive problem-solving, and advocating for the work and team.
  • Partner with Account, Strategy, Product, and Enterprise Solutions leads to keep the broader program aligned.
  • Own the enterprise cross-track view, identify and manage program dependencies, inform roadmaps and milestones, and ensure planning commitments flow down into execution.
  • Surface delivery gaps early, drive necessary decisions and tradeoffs, establish a credible path back to delivery, provide an escalation path for critical issues, and drive progress with urgency.
  • Lead the evolution of the SAFe practice from Essential to Large Solution or Full, adapted to the program and its delivery outcomes.
  • Translate strategy into an actionable plan with a timeline, defined roles, sequenced steps, governance, rollout, and follow-through; leverage AI where possible to optimize delivery and efficiency.
  • Provide leadership through scope planning during budget growth while navigating resource constraints.
  • Generate defensible estimates and maintain pricing discipline on rates, assumptions, and scope under cost scrutiny.
  • Model the enterprise impact of scope changes on connected initiatives.
  • Manage program profitability, resource allocation, burn rates, budgets, and reconciliations.

Desired Qualifications

  • Direct government or defense experience is a strong plus.

About the Company

VML

Global marketing automation, personalization, and CRM

VML MAP is a global marketing services and technology partner that serves as a center of excellence for Marketing Automation, Personalization, Loyalty, Agentic AI, and CRM at scale. It helps brands humanize the relationship with customers by delivering data‑driven, personalized content across all channels and industries, leveraging a multi-disciplinary team across consulting, data & AI, content & creative, identity & 1to1, paid media, technology & platform, operating models & processes, and operations. The company operates from 14 offices worldwide, with a mission to scale efficient, measurable experiences that drive business success. Distinguishing factors include its global, diverse team; integration of marketing technology with AI capabilities; and a focus on end-to-end, interoperable solutions rather than isolated campaigns.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Kansas City, MO
Founded
1992

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