Field Service 9 - Thermal Start-up

Position Summary/Objectives of Incumbent:

The purpose of this position is to manage, plan, and direct the service start-up activities of Thermal Services in Malaysia. The role ensures efficient execution of the start-up team to achieve sales targets within budget and always maintain the company’s image and standards.

Key Responsibilities

Operational Execution:

• Ensure the division operates efficiently and delivers high standards of customer service. 
• Develop project plans and manage resources to support project execution. 
• Collaborate with Assistant Manager (Thermal) - Start-up to prepare forecasts and manage P&L, including orders, sales, and SG&A. 
• Ensure purchasing procedures are followed and control local expenses within budget. 
• Liaise with project and service operations teams to ensure all projects have appropriate resources. 
• Maintain company equipment, vehicles, and capital assets in good working order. 
• Ensure spare stocks and materials meet requirements and conduct regular stock audits. 
• Report to the Senior Operation Manager monthly and highlight any regional issues promptly. 
• Assist in training and participate in customer demonstrations or promotional seminars. 
• Prepare and develop regular reports and analyses of business achievements, opportunities, and KPI performance. 
• Review, develop, communicate sales policies and procedures to create a high-performing team.
• Manage and optimize the sales process for effective productivity.

Continuous Improvement:

• Identify opportunities to expand project services and actively engage prospects and customers. 
• Work closely with the National Service Sales Manager to grow service offerings.

Planning, Process and Reporting:

• Collaborate with the Senior Operation Manager to develop short- and long-term business plans. 
• Lead diverse projects aimed at improving operational and sales performance. 
• Work cross-functionally to identify and address business improvement opportunities.

WHS, Environment & Quality:

• Comply with all Work Health & Safety, Environmental, and Quality standards. 
• Actively promote workplace safety. 
• Ensure accurate timesheet completion and submission with required documentation.

Employees reporting to Incumbent

• Startup Assistant Managers
• Startup Customer engineers

Main contacts within Company

• MY Services Team 
• Project Management Team 
• Senior Operation Manager 
• Business Development Managers 
• Technical Support Group
• Finance 

Main contacts outside the Company

• Customers
• Contractors
• suppliers 

Education/Qualification:

• Diploma or Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related technical field. 
• Trade or Engineering qualifications desirable
• 3–5 years minimum experience in commissioning, start‑up, or servicing of thermal systems.
  • Hands‑on experience with:
    • Precision cooling units (e.g., Vertiv CRV/CRAH)
    • DX and chilled‑water cooling systems
    • CDU setups and hydronic balancing
    • Control system setup, calibration, and HMI interface
  • Ability to lead CxL1 to CxL5 activities including:
    • Power‑up checks
    • Control logic testing
    • Functional & performance verification
    • Integration testing with BMS
    • Site acceptance testing (SAT) and documentation
  • Strong troubleshooting and analytical skills for resolving thermal operational issues.
  • Confident in facing customers and providing technical explanation during start‑up.
  • Ability to guide and supervise Customer Engineers (CEs) during commissioning.
  • Familiar with safety protocols (LOTO, site safety, cooling system handling).
  • Ability to prepare test scripts, start‑up forms, and handover documentation.
  • Good communication skills when dealing with customers, PM, and site stakeholders.
  • Strong leadership to take charge of testing & commissioning activities.
  • Self‑driven, responsible, and able to work under pressure with minimal supervision.
  • Willing to travel and support regional projects (MY/BN/SG if needed).
  • Availability for standby or after‑hours support depending on project need.
  • Physically fit for site activities.
  • Team-oriented, able to mentor growing CE teams.
  • Professional certifications in HVAC, refrigeration, or thermal systems are an added advantage.
  • Strong understanding of data center cooling technologies (CRAC/CRAH, InRow/CRV, CDU, Chilled Water systems).

 Time Travel Needed: 

• 90%