Full-Time
Patient Access Navigator 2
Posted on 9/11/2026
Cooper University Health Care
Academic health system
Compensation Overview
$21 - $33/hr
Cherry Hill Township, NJ, USA
In Person
 Medical, Clinical & Veterinary (1) |
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- At least 2 years of direct experience in a customer service, contact center, or scheduling environment, preferably in healthcare.
- Preferred experience with Acombina, including troubleshooting and testing, and technical proficiency with EPIC, Outlook, IDX, Excel, and Word.
- Preferred experience or knowledge in central scheduling, medical terminology, insurance verification, registration, or a hospital or physician office.
- A high school diploma or equivalent is required.
- Ability to handle customer complaints independently, support co-workers with patient escalations, and support quality and training programs.
- Excellent oral and written communication skills, with the ability to articulate relevant information and directions in an organized and concise manner.
- Ability to handle more than the required number of physician specialties for a fully functional Navigator 1.
- Ability to maintain or exceed the minimum quantitative and qualitative performance metrics and expectations defined for the position.
- Ability to analyze issues, identify the best resolution quickly, and make sound decisions.
- Ability to adapt and work flexibly in a fast-paced, changing environment, and learn new things quickly.
- Excellent time management, leadership aptitude, and organizational skills.
- Ability to work as a motivated, decisive self-starter and problem solver.
- Strong computer-user skills, including proficiency with the Internet, Excel, Word, and Outlook.
- Knowledge of EPIC systems.
- Ability to work varied hours and shifts as business needs change.
- Ability to wear a telephone headset and manipulate objects such as a pen, keyboard, and mouse.
- Provide a single, centralized point of patient access to physician and radiology services across multiple disciplines.
- Deliver an exceptional experience to patients, customers, and physicians contacting the Access Center by facilitating access throughout the provider network.
- Provide support to the Access Center management team for escalations, patient complaints, new-hire onboarding, and training or cross-training.
- Provide technical and operational support in the design, development, delivery, and evaluation of systems and training programs in the Patient Access Center.
- Support the Learning and Quality function through training and quality monitoring across the Patient Access Center.
- Review individual and team audit reports to identify training needs.
- Serve as a subject matter expert and provide high-quality customer service in accordance with hospital and departmental policies and procedures.
- Bilingual skills are a plus.
Cooper University Health Care is an academic health system based in South Jersey. The organization provides hospital, specialty, primary, emergency, outpatient, research, and medical education services through an integrated care network. It serves patients, families, clinicians, students, researchers, and communities across southern New Jersey. Its operating model centers on academic medicine and community care supported by physician practices, clinical institutes, technology, facilities, and centralized operations. Teams work across nursing, physicians, allied health, research, education, technology, facilities, administration, and patient care. Teams support coordinated daily delivery.
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