Technical Support Agent 1
ecoATM Gazelle
Technical Support Agent 1
ecoATM Gazelle
Automated kiosks buyback and recycle electronics
Company Overview (Who are we? Why should you join us?)
At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,500 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.
At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.
Position Overview
This position is responsible for providing ecoATM kiosk technical support to the field operations teams and customers via phone calls or through our ticketing system. In this position as a Technical Support Agent, you are the first contact of technical support for all ecoATM kiosk locations. We're a hard-working team who also loves to have fun and provide excellent customer service!
Key Responsibilities
Education & Experience
Knowledge, Skills & Abilities
Hourly Pay: $19.00/hr. - 22.00/hr.
Location: San Diego, CA
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned.
Open availability – must be flexible to workdays, nights, weekends, and holidays as department provides 16 hours a day, 7 days a week support.
Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.
This position may also be eligible for short-term incentives based on individual and company performance.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.
Automated kiosks buyback and recycle electronics
ecoATM Gazelle runs a network of automated kiosks in grocery stores, malls, and other retail locations where people can drop off used electronics such as smartphones and tablets. The kiosks evaluate each device by its make, model, capacity, carrier, and condition, and then offer instant cash based on that assessment. If the device is functional, it is refurbished and resold; if not, it is recycled for materials. The company also tracks devices to prevent the resale of stolen items. The business makes money from reselling refurbished devices and recycling materials, while maintaining a focus on environmental sustainability. With over 5,000 kiosks and more than 45 million devices collected, ecoATM Gazelle distinguishes itself by its large retail network, real-time payouts, and explicit emphasis on e-waste reduction and crime prevention. The goal is to provide convenient, responsible disposal for electronics and divert as much e-waste as possible from landfills.
Explore more opportunities at ecoATM Gazelle