IT Systems Technician - Level 2
About the job
- A minimum of 2 years of experience in Information Technology or a related field is required.
- Broad knowledge of computer-related systems, including micro, mini, and mainframe operating systems; software product capability and capacity; communication utilities; and data communications and telecommunications principles is required.
- Knowledge of hardware and software installation, testing, and operation is required.
- An Associate Degree in a technical discipline such as Computer Science or Information Services, or a CNE certification, is preferred.
- The ability to work closely with others in a small team environment is required.
- Support day-to-day IT operations for the site in a timely, professional, and positive manner.
- Install and maintain computer systems and related hardware and software.
- Log, track, and document incidents in the Help Desk system, escalating issues when necessary.
- Provide Help Desk support; log incoming issues in the ticketing system; route, follow up on, and escalate issues when necessary.
- Instruct and assist with troubleshooting computer equipment throughout the facility and external warehouse.
- Support computer and printer equipment, including barcode printers and scanners on the manufacturing floor.
- Provide support for telecommunications equipment.
- Service PC hardware and software.
- Manage data-processing supplies, including paper, ribbons, and labels, and place orders through the purchasing department as needed.
- Work with equipment vendors to resolve computer-related issues.
- Monitor nightly system backups and perform recoveries as needed.
- Maintain the security of data files.
- Define user needs and recommend alternatives as needed.
- Coordinate and prioritize computer service requests and issues to ensure efficiency throughout the facility and external warehouse.
- Analyze historical data to suggest system improvements that reduce or eliminate call volume for certain incident types.
- Maintain technical documentation for the IT department.
- Diagnose issues by telephone and in person; help and guide end users toward first-call resolution for known issues.
- Assist users through in-person, hands-on visits when required.
- Maintain the monitoring system and escalate issues for resolution as necessary.
- Maintain user and object accounts and their security in various systems.
- Maintain hardware asset inventory and order hardware and software when required.
About the company
Kronospan Express is an online portal for architects and specification professionals worldwide, offering a broad selection of wood-based panels for furniture, interior design, and exterior surfaces. The platform provides product information, samples, and support to answer aesthetic or durability questions, helping designers specify Kronospan materials in projects. Its products are distributed via a global range of decors and surface finishes, with a focus on contemporary and future-oriented architectural panels. The platform differentiates itself by serving professionals at a global scale with a unified decor range, easy access to samples and technical information, and a commitment to continuous improvement in surface materials. The company’s goal is to meet the evolving needs of designers, architects, and craftsmen while generating revenue through the sale of its wood-based panel products and related offerings.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
$160.6M
Headquarters
Jičín, Czechia
Founded
1994
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Simplify's Take
What believers are saying
- The EIB committed €146 million on March 18, 2026 for solar and EVs.
- Kronospan bought Hexion’s La Grande plant and Sebeș sawmill in late 2025.
- Its June 2026 Carrefour du Bois showcase kept the brand visible with specifiers and designers.
What critics are saying
- Bulgaria’s Supreme Administrative Court upheld a Veliko Tarnovo shutdown order, February 2026.
- Romanian prosecutors charged Kronospan subsidiaries over alleged toxic-emissions concealment, September 2026.
- If environmental enforcement spreads, plant disruptions can cascade into contract losses and layoffs.
What makes Kronospan unique
- Kronospan pairs panel production with resins and surfaces after Nordalim, 2025.
- Its global decor platform standardizes finishes for architects across furniture and interiors.
- Kronospan sells technically advanced boards using recycled wood, residue, and low-grade roundwood.
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Benefits
- Flexible Work Hours
- Performance Bonus
- Meal Benefits
- Commuter Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation