Tesla

Makes electric cars, robotaxis and grid batteries

Workshop Supervisor

Automotive Service & RepairConfirmed live in the last 24 hours

Full-timeUtrecht, NetherlandsNo salary listedIn-person

About the Job

Requirements

A technical automotive background as a Service Technician is highly preferable, ideally including experience working with electric vehicles.
Proven ability to lead by example and improve processes and efficiencies.
Analytical ability to understand and impact key performance indicators.
Initiative in solving problems and understanding their causes.
Ability to motivate a team, engage others, and facilitate their achievement and success.
A calm, considered approach and strong communication skills.
Flexibility to work day and evening shifts based on local market needs.
Digital aptitude and ability to adapt quickly to new technology, systems, and standard tools such as Microsoft Office.
Ability to communicate, read, and write effectively in English and Dutch, based on local market needs.
Valid driving license and a safe driving record, maintained throughout employment.
Eligibility to work in the Netherlands.

Responsibilities

Supervise health and safety compliance across the center and set an example through personal conduct.
Oversee and lead a team of service technicians to achieve results and meet targets.
Conduct regular one-to-one meetings and feedback sessions, coach team members, identify training needs, and support their development.
Plan, prepare, and distribute work according to skill level, capacity, and resources.
Monitor performance and team quality, and report daily progress and specific incidents to management.
Identify workflow obstacles and ensure team members have the tools and training needed to perform their roles.
Manage tooling inventory and cost controls, and order tools.
Keep work standards and procedures accurate and up to date, and ensure compliance.
Hold daily team meetings to communicate expectations and the upcoming workload.
Serve as the main point of contact for Front of House and the warehouse, and contact customers directly when needed to limit escalations.
Motivate, lead, and inspire the team to pursue continuous improvement and efficiency.
Liaise daily with Service Centre internal teams, including Sales & Delivery, and local senior management.

Desired Qualifications

Experience working with electric vehicles.

Category	Vehicle Service
Location	Utrecht, Utrecht
Requisition ID	284522
Type	Full-time

Job Description

<p>Our Workshop Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.</p><p>Our Workshop Supervisors consistently deliver excellent results across both people leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.</p>

Job Responsibilities

Supervise the health and safety compliance across the center, setting the tone and always leading by example
Oversee and lead a team of service technicians to achieve results and set targets
Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching, identifying training needs, and driving their development
Plan, prepare and distribute work based on skill level, capacity and resource
Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents
Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training to perform their role successfully
Responsible for tooling inventory management, cost controls, and tool orders
Ensure that work standards and available procedures are up-to-date accurate and that all work is compliant
Hold daily meetings with the team, outlining expectations and workload for the day ahead
Act as the main point of contact within Front of House and warehouse, connecting with customers directly if required to limit escalation cases
Motivate, lead and inspire the team in continuous improvements and efficiencies
Liaise daily with internal teams within the Service Centre including Sales & Delivery and local Senior Management

Job Requirements

Technical automotive background as a Service Technician is highly preferable, ideally with experience working with Electric Vehicles
Proven ability to lead by example and be innovative with processes and efficiencies
Analytical ability to understand and impact key performance indicators
Problem solving initiative to fix problems when they arise, but also understand why and how they happened
Ability to motivate a team, to engage and facilitate others to achieve and succeed
A calm, considered approach with exceptional communication skills
Flexibility; willing to work both day and evening shifts based on local market needs
Digitally savvy – ability to adopt and adapt quickly to new technology and systems as well as standards tools like MS office
Able to communicate, read, and write effectively in the English language as well as Dutch based on local market needs
Must have and continue to maintain a valid driving license and safe driving record
Eligible to work in Netherlands

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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