Pharmacy Operations Lead Representative
Cigna Group
Pharmacy Operations Lead Representative
Cigna Group
Sells health coverage and pharmacy benefits
POSITION SUMMARY
As a Pharmacy Operations Lead Representative you will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. Serves as a resource to supervisor and back up to cell owners and team members.
**Required Shift: Monday, Tuesday, Thursday and Friday from 5 AM to 3:30 PM AND Sunday - Wednesday - 5 AM to 3:30 PM .
ESSENTIAL FUNCTIONS
Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.
Serve as the first line resource for questions/issues from team and cell owners, in coordination with supervisor; demonstrates leadership qualities consistent with the Express Way values.
Effectively manages issues impacting productivity of team members; including offering solutions, collaborating with others, communicating status and escalating as needed.
Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded.
Assist in the development, documentation and updating of policies and procedures for Coordinators, including specific training and validation material; Assist in training and validating Automation staff regarding procedures, including one on one training and/or to group sessions as needed, ensure that all team members are cross trained to cover production functions.
Other duties as assigned.
QUALIFICATIONS
High School diploma or equivalent is required.
Ability to obtain Missouri State Pharmacy Technician license.
3+ yrs relevant working experience in a pharmacy dispensing setting preferred.
1+ yr leadership or team development experience preferred.
General PC knowledge: Microsoft Word, Excel, PowerPoint, and email skills, preferred.
Knowledge of standard concepts, practices, and procedures within dispensing pharmacy
Experience troubleshooting problems in a pharmacy dispensing environment is preferred.
Strong attention to detail with good organizational skills
Good verbal and written communication skills
Willingness to work a flexible schedule when needed and ability to stand for the full shift.
Ability to adapt in a dynamic work environment, learn quickly, troubleshoot problems, and make decisions.
WHAT WE OFFER:
Health coverage effective day 1 (including Medical, Dental and vision
401(k) plan with company match
Holiday Pay and Paid time off
Education/Certification Program (Grow to Thrive)
Career Growth and advancement opportunities
PHYSICAL REQUIREMENTS:
Stand for lengthy periods.
Lift up to 50 lbs. occasionally and 30 lbs. frequently.
Perform repetitive motion with fingers, hands, and arms.
Work may be in confined areas close to machinery.
Work may be in performed in an environment with varying noise levels.
Please note: This position is fully on‑site and does not permit remote work. Any references to home‑based internet requirements do not apply to this role.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Sells health coverage and pharmacy benefits
The Cigna Group sells health coverage and pharmacy services to employers, health plans and individuals, and most of its business runs through Evernorth, its health services arm. Evernorth owns Express Scripts, one of the largest pharmacy benefit managers in the U.S., which negotiates drug prices and processes prescriptions for plan sponsors, plus the specialty pharmacy Accredo. Its Cigna Healthcare unit sells medical, dental and behavioral coverage, mostly to employers that fund their own plans, and earns premiums and administrative fees, while Evernorth earns service fees and drug margins. The company was formed in 1982 through the merger of Connecticut General and INA and is based in Bloomfield, Connecticut.
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