At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.Job Responsibilities:

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by: ◦ Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. ◦ Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. ◦ Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices. ◦ Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: ◦ How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network ◦ Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further. ◦ Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. ◦ Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to: ◦ Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. ◦ Successfully identify and handoff small business leads. ◦ Support team initiatives and create an inclusive environment

Education:

High School Diploma/GED (Required)

Work Experience:

6 months of customer service and/or sales experience, Retail environment preferred. (Required)

Knowledge, Skills and Abilities:

Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)

Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)

Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. ()

Effective at balancing customer needs and performance goals. (Required)

Licenses and Certifications:• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Hourly Base Pay: $19.50, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About the company

T-Mobile runs a nationwide wireless network for consumers and businesses in the United States, selling mobile phone service and broadband internet access. Its flagship T-Mobile brand sits alongside prepaid brands Metro by T-Mobile and Mint Mobile, reaching customers with different budgets and payment preferences. Customers connect through phones or home internet gateways, while businesses buy connectivity for staff and connected equipment. Revenue comes from recurring service plans, wholesale network access, and sales of devices and accessories. Its operating roots date to 1994, and its headquarters are in Bellevue, Washington, and Overland Park, Kansas.

Company Size

10,001+

Company Stage

IPO

Headquarters

Bonn, Germany

Founded

1994

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Simplify's Take

What believers are saying

Service growth supports investment: T-Mobile reported 9% yearly service-revenue growth in July 2026, including acquired businesses.
Cash supports stability: T-Mobile reported $7.5 billion of Q2 operating cash flow in July 2026.
Study while working: T-Mobile pays full tuition at selected online universities and supports full-time and part-time employee education.

What critics are saying

Integration threatens overlapping jobs: T-Mobile's UScellular restructuring includes severance for redundant processes and functions.
Minority shareholders lack control: Deutsche Telekom is T-Mobile's controlling stockholder.
Meridian customer-care work starts onsite: T-Mobile grants hybrid eligibility after training only to Experts meeting performance and attendance goals.

What makes T-Mobile unique

Spectrum shapes its network: T-Mobile combines broad-reaching 600 MHz frequencies with Sprint-derived 2.5 GHz capacity.
Engineers work beyond older network constraints: T-Mobile's standalone core operates independently of 4G infrastructure.
Satellite access reaches rival customers: T-Mobile sells T-Satellite separately without requiring a T-Mobile mobile plan.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Family Planning Benefits

Childcare Support

Tuition Assistance

Short-Term Disability

Long-Term Disability

Voluntary Life Insurance

Voluntary Disability Insurance

Pet Insurance

Phone/Internet Stipend

Company News

Yahoo Finance

Oct 9th, 2026

T-Mobile generates $16B free cash flow annually despite 23% stock decline

T-Mobile stock offers a free cash flow yield of 8.2%, nearly double the S&P 500 median of 4.5%. Over the last twelve months, the wireless and broadband provider generated about $16.2 billion in free cash flow, up from $3.8 billion three years ago. The shares have declined 23% in twelve months amid concerns about slowing growth. Revenue increased 7.9% in the latest quarter, down from 11.3% growth two quarters earlier. Operating margin contracted to 20% from 23% a year ago. T-Mobile carries debt equal to 69% of its market value, compared with 21% for the broader S&P 500. When factoring in net debt, the effective cash yield drops from 8.2% to 5.2%. The company reports third-quarter results on 28 October.

ARLnow

Oct 8th, 2026

T-Mobile on Columbia Pike closes for good.

T-Mobile on Columbia Pike closes for good. Published October 8, 2026 at 9:15AM A T-Mobile store on Columbia Pike has permanently closed. Crews were seen clearing out the retailer at 3211 Columbia Pike earlier this week, and signs posted in the windows indicate that it won't be reopening. "Thank you to all of our amazing customers for your support over the years," the message says, directing customers to the nearest store at 7262 Columbia Pike in Annandale. "[We're] evolving our retail strategy toward a more concentrated portfolio of stores that are increasingly company-operated, enabled by powerful digital tools like T-Life, and staffed by our award-winning team of experts," T-Mobile told the business magazine Fast Company in late August. * Dan Egitto Dan Egitto is an editor and reporter at ARLnow. Originally from Central Florida, he graduated from Duke University and previously reported at the Palatka Daily News in Florida and the Vallejo Times-Herald in California. Dan joined ARLnow in January 2024.

J.D. Power

Oct 8th, 2026

Internet Provider Satisfaction now goes beyond network quality.

Internet Provider Satisfaction now goes beyond network quality. T-Mobile, Verizon, GFiber (Google Fiber) and AT&T Rank Highest in Respective Segments 8 October 2026 * Wireless Internet continues to outperform wired internet in customer satisfaction * Digital tools are driving improvements in both wired and wireless internet satisfaction * Wired internet value for price paid satisfaction continues to increase TROY, Mich.: October 8, 2026 - Reliable connectivity is now a baseline expectation rather than a defining competitive advantage for residential internet providers, according to the JD Power 2026 U.S. Internet Service Provider Satisfaction Study.(SM) Wireless internet service continues to lead wired internet in overall satisfaction, 645 to 560 on a 1,000-point scale, but the gap narrowed by 8 points in 2026, as wired providers improved customers' ratings of digital tools and value for price paid. "The wired internet market appears to be entering a new phase of competition," said Carl Lepper, senior director of the TMT and Utilities Practice at JD Power. "Stable internet service is no longer a differentiator. It's a basic expectation. What increasingly separates providers is their ability to deliver value, build trust, and create seamless digital experiences. This year's study shows wired providers continue to close the satisfaction gap with wireless, driven by improvements in value and digital tools. At the same time, wireless providers maintain an advantage by delivering a simpler customer experience and stronger perceptions of affordability." The following are additional findings of the study: * Wireless leads in value: 2026 data shows 70% of wireless customers agree their plan is affordable, compared to 55% of wired internet customers. The average monthly cost for wired internet remains $84, while wireless internet has increased to $77. * Digital tool satisfaction gap: More than 80% of customers resolved issues without any challenges on provider websites and satisfaction for these wireless customers is 710 versus 625 for wired. When complications arose during the resolution process, wireless satisfaction dropped 96 points to 614, while wired satisfaction fell 167 points to 458, underscoring that digital tool reliability is imperative. * App problem resolution reigns supreme: App usage for problem resolution remains low, with only 28% of wired and 38% of wireless using the app and 37% using phone support. Study data shows that 85% of wired and 90% of wireless internet customers using the app resolve their issue on first contact, compared with over 67% and 69% respectively, for phone support, highlighting the app's potential. Internet providers must do more to drive customers toward the more effective digital channel. Study rankings. T-Mobile ranks highest in the national wireless internet segment for a 3rd consecutive year, with a score of 659. The segment average is 645. Verizon ranks highest in the wired internet - east region for a 14th consecutive year, with a score of 592. Cox Communications (549) ranks second, followed by Frontier Communications (542). AT&T ranks highest in the wired internet - north central region for a 4th consecutive year, with a score of 578. Xfinity (558) ranks second. The segment average is 553. GFiber (Google Fiber) ranks highest in the wired internet - south region for a 4th consecutive year, with a score of 707. AT&T (611) ranks second and Frontier Communications (604) ranks third. AT&T ranks highest in the wired internet - west region for a 5th consecutive year, with a score of 595. Frontier Communications (567) ranks second and CenturyLink and Spectrum (545) rank third in a tie. The 2026 U.S. Residential Internet Service Provider Satisfaction Study is based on responses from 31,548 customers that currently have internet service with a provider included in the study. The study measures overall satisfaction with internet service providers based on seven dimensions: consistently delivering high-quality service; value for price paid; ease of doing business; level of trust with provider; people; digital tools; and resolving problems or complaints. The study was fielded from August 2025 through August 2026. About JD Power. JD Power delivers mission-critical data, analytics and intelligence that help businesses improve customer experience and operational performance with confidence and clarity. Using proprietary, comprehensive data-including millions of consumer interactions and authoritative automotive datasets-combined with advanced analytics, artificial intelligence and deep industry expertise, JD Power enables leaders to respond to market shifts, make smarter decisions and drive measurable performance improvements. As an objective source of deep insight into real-world customer interactions with brands and products, JD Power provides the independent intelligence organizations need to anticipate change, strengthen customer engagement and advance growth. Learn more at JDPower.com. Media Contacts Joe lamuraglia, JD Power; east coast. 714-621-6224 John roderick; east coast. 631-584-2200 Join its list! To get the latest insights, announcements, and industry intelligence from its JD Power experts delivered right to your inbox, Eqonic Group invite you to sign up for the mailing lists that are critical to your role: JD Power is committed to protecting and respecting your privacy, and Eqonic Group'll only use your personal information to administer your account and to provide the products and services you requested from Eqonic Group. From time to time, Eqonic Group would like to contact you about its products and services, as well as other content that may be of interest to you. If you consent to Eqonic Group contacting you for this purpose, please tick below to say how you would like Eqonic Group to contact you: In order to provide you the content requested, Eqonic Group need to store and process your personal data. If you consent to Eqonic Group storing your personal data for this purpose, please tick the checkbox below. You can unsubscribe from these communications at any time. For more information on how to unsubscribe, its privacy practices, and how Eqonic Group is committed to protecting and respecting your privacy, please review its Privacy Policy.

Android Headlines

Oct 6th, 2026

T-Mobile is replacing phone promos with "picks," and it's more complicated than it sounds.

T-Mobile is replacing phone promos with "picks," and it's more complicated than it sounds. Oct 6, 2026 T-Mobile's upcoming T-Mix lineup includes three tiers, Standard, More, and Loaded, starting at $65 for one line. The plans replace traditional phone promos with a new "picks" system that customers can spend on either phone deals or perks like Netflix, Hulu, and ESPN. T-Mobile is about to shake up its plans again, and this time it's changing how you get phone deals and perks. According to PhoneArena, the carrier's upcoming T-Mix lineup will have three tiers called Standard, More, and Loaded. It's also introducing a new "picks" system that could change how you shop for your next phone, whether that's the iPhone Duo or one of the best Android phones. T-Mix Standard is the new entry point. It starts at $65 for one line, then drops to $105 for two lines, $130 for three, $155 for four, and $180 for five. You get unlimited talk, text, and data, with 50GB of premium data. T-Mix More starts at $85 for a single line, with unlimited premium data and 60GB of hotspot. That's $5 cheaper than Experience More for one line. T-Mix Loaded starts at $105, with unlimited premium data and 250GB of hotspot, which matches Experience Beyond. The plans are reportedly tax-exclusive, but there's some good news too. The AutoPay discount is expected to have no cap on lines. How T-Mobile's new picks system works. This is where things get complicated. Instead of tying phone promos to your plan, T-Mobile will give you a set number of picks to spend on either phone deals or perks. * Standard: One pick per line, up to four * More: Two picks per line for the first three lines, then one per line, up to 12 * Loaded: Three picks for a single line, up to 20 The leaked perks list includes Netflix, Hulu, ESPN Unlimited, and DashPass. Earlier reports also mentioned Apple Music, YouTube, and Xbox Game Pass. That's a lot of streaming services to choose from, but there's a catch. If you pick Netflix, you may have one fewer for a phone deal. T-Mobile hasn't officially announced T-Mix yet, and it's unclear what happens to existing Experience or legacy plans. Reports suggest the plans could launch in the second half of October. On paper, T-Mix gives customers more flexibility. But after a summer of forced plan migrations and the August 2.0 refresh, T-Mobile customers are tired of keeping up with plan changes. A new points-style currency doesn't make things any easier. Until T-Mobile explains exactly how picks work, I'd hold off on switching and keep checking our deals page for phone promos without strings attached.

Long Island Business News

Oct 2nd, 2026

True Religion to open its first Long Island location.

True Religion to open its first Long Island location. Jeans retailer True Religion will be opening its first Long Island store at the Green Acres Mall. The Gardena, Calif.-based apparel chain leased a 2,818-square-foot space at the Valley Stream retail complex. Founded in 2002, True Religion offers "urban casual lifestyle apparel and accessories" for women, men and kids. The brand has survived two bankruptcies and now has more than 60 stores throughout the U.S. The company is planning to increase its store count to 150 within the next few years, according to published reports. True Religion merchandise is also sold in major department stores and other retailers. Green Acres has also signed two other new tenants. Footwear brand Timberland leased a 1,608-square-foot store. This will be Timberland's third Long Island location, joining a store in Roosevelt Field and outlet stores at Tanger Outlets Deer Park and Tanger Outlets Riverhead. T-Mobile Northeast LLC, the wireless network operator that is part of Bellevue, WA-based T-Mobile US Inc., leased a 3,488-square-foot store at Green Acres. The Town of Hempstead Industrial Development Agency approved the three new leases at its Sept. 29 meeting. Macerich, the Santa Monica, Calif.-based owner of Green Acres Mall and Green Acres Commons, is required to get the IDA's approval for the tenants' leases under their tax-break agreements. In 2024, the PILOT agreement for the mall was extended until 2031 and the PILOT for the Commons expires at the end of this year. "These new leases continue to bolster our confidence in having made the right decision to provide assistance to the mall," Fred Parola, Hempstead IDA CEO, said in a written statement. "They will bring additional customers to the mall, provide additional jobs. and help to generate new sales-tax revenues." About the reporter David Winzelberg covers real estate, development, land use, retailing, franchising and white-collar crime for Long Island Business News. An award-winning journalist who spent 20 years writing about Long Island for The New York Times, David's work has also appeared in The Atlantic magazine, Forbes.com and has been featured on CNBC's "American Greed." A former adjunct professor of journalism and former editor of a weekly community newspaper, David has hosted news programs for WLIW-TV and is a frequent speaker at area business events. His news reporting, features and investigations have been recognized by several organizations, including the New York Press Association, the Press Club of Long Island, and the Fair Media Council, which also honored him with a Lifetime Achievement Award. He can reached via email at [email protected] or at (631) 913-4247.

T-Mobile

Mobile Associate - Bilingual Spanish, Retail Sales

About the job