Desk Account Manager Online - French-speaking
About the job
- The role requires 2–5 years of experience in Account Management, Customer Success, or B2B SaaS Sales.
- The candidate must be a native or bilingual French speaker with professional English proficiency.
- The candidate must have experience driving customer retention, upselling, cross-selling, and account growth.
- The candidate must have experience using Salesforce or other customer relationship management platforms in a target-driven environment.
- The candidate must be able to explain complex technology, SaaS, and generative artificial intelligence solutions clearly and engagingly.
- Build and manage customer relationships while promoting adoption and effective use of an artificial intelligence-powered software-as-a-service platform.
- Identify customer needs and drive upselling, cross-selling, retention, and re-engagement opportunities to maximize account growth.
- Guide customers through platform capabilities, remove adoption barriers, and provide tailored recommendations to help them achieve business goals.
- Manage subscription updates, commercial discussions, and customer satisfaction to support long-term retention.
- Track customer interactions, opportunities, and performance metrics using customer relationship management tools, ensuring accurate pipeline management and reporting.
- Collaborate with cross-functional teams to deliver a strong customer experience and contribute to business success.
- A degree in Business, Marketing, Customer Relations, or a related field is preferred.
- Knowledge of sales methodologies such as MEDDIC, MEDPIC, or Outcome Selling is preferred.
About the company
Concentrix provides global BPO and technology-enabled services to major brands, covering customer engagement, digital transformation, and IT services. Its offerings work by delivering end-to-end solutions that integrate AI, APIs, and advanced analytics to tailor services to each client, acting as a seamless extension of the business and ensuring consistent experiences worldwide. The company differentiates itself through large-scale, technology-driven capabilities, data-driven insights, and sector-specific expertise across technology, healthcare, finance, and retail. Its goal is to help clients achieve strategic objectives by accelerating digital transformation, improving customer interactions, and maintaining reliable, globally consistent service.
Company Size
10,001+
Company Stage
IPO
Headquarters
Newark, California
Founded
1969
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Simplify's Take
What believers are saying
- Newer revenue streams grew 30% in fiscal 2026, with $6 billion targeted for 2027.
- Q3 2026 adjusted free cash flow hit $218 million, the highest third-quarter level since spin-off.
- CastleHill acquisition expands faster-growing risk and compliance work into banking, cybersecurity, and AI governance.
What critics are saying
- Two hyperscale clients are accelerating support cuts into Q4 2026 and early 2027.
- A Coruña unions plan court action after 154 layoffs; Mauritius is shutting 320 jobs.
- A $1.05 billion goodwill impairment and $4.1 billion net debt pressure execution and strategy.
What makes Concentrix unique
- Concentrix crossed 50% revenue from newer businesses in Q3 2026, led by AI.
- CastleHill adds GRC, TPRM, and AI governance depth for regulated enterprise clients.
- Top-100 retention exceeded 90% since fiscal 2023, with 16-year relationships among top customers.
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↓ -1%US stock index futures traded near flat on Wednesday as investors awaited key inflation data and semiconductor earnings. The personal consumption expenditures price index, the Federal Reserve's preferred inflation gauge, is due later today and expected to show inflation remaining above the central bank's 2% target. Boeing surged 3% in premarket trading after winning a contract worth over $20 billion to develop the US Navy's next-generation carrier-based strike fighter, the F/A-XX. The award beat rival Northrop Grumman and marks Boeing's second consecutive sixth-generation fighter programme win. Concentrix plunged 11.1% after reporting disappointing revenue and guidance. The company forecast fourth-quarter revenue to decline 3% to 5%, citing faster-than-expected AI automation among clients.
Concentrix Q3 earnings call highlights. Concentrix (NASDAQ:CNXC) said more than half of its revenue now comes from businesses generated over the past three years, underscoring the company's shift toward artificial intelligence-enabled services, transformed client programs and newer offerings such as risk and compliance. During its third-quarter 2026 earnings call, President and CEO Chris Caldwell said the company crossed the 50% threshold earlier than expected. The newer revenue streams include $3 billion from new and existing clients whose programs have been heavily transformed or influenced by AI, $1.3 billion of net revenue tied to the compression of traditional services through the company's iX Suite AI platform, and $700 million from newer high-value services. Discover more Investment analysis service Business news updates Caldwell said those newer revenue sources are expected to grow about 30% year over year in fiscal 2026, carry higher profitability and have a revenue retention rate four times higher than the company's traditional business. Concentrix expects new-business revenue to exceed $6 billion in 2027. Third-Quarter results and margin expansion. For the third quarter, Concentrix reported revenue of approximately $2.45 billion, representing a 0.5% decline on a constant-currency basis. Chief Financial Officer Andre Valentine said the result was slightly below the lower end of the company's June guidance range. Revenue reflected an accelerated deployment of AI for clients, as well as client decisions to reduce support for certain customer groups, Valentine said. The company also continued to experience a headwind from changes in the mix of work moving offshore. Profitability exceeded the company's expectations. Non-GAAP operating income was $309 million, above the high end of prior guidance, while adjusted EBITDA totaled $363 million. Non-GAAP operating margin was 12.6%, and adjusted EBITDA margin was 14.8%, with both increasing 30 basis points from the prior-year quarter. Non-GAAP diluted earnings per share were $2.92, up $0.14 from the third quarter of 2025 and above the guidance range provided in March and June. The company's GAAP results included a $1.05 billion non-cash goodwill impairment charge, which Valentine said was triggered by the stock's trading range during the quarter. * Adjusted free cash flow was $218 million, the company's highest third-quarter level since its 2020 spin-off. * Concentrix returned approximately $23 million to shareholders through its quarterly dividend. * The company did not repurchase shares during the quarter, citing its focus on reducing leverage. * Total debt declined by $211 million, including repayment of $200 million in senior notes that matured in August. AI deployments and client expansion. Caldwell said Concentrix is actively disrupting its traditional services business to expand AI-enabled offerings. Net new-logo sales involving AI increased 63% sequentially, while three of the company's four largest iX Suite wins during the quarter came from existing clients expanding their use cases. The company brought 61 opportunities live on the iX Suite during the quarter, involving more than 30,000 advisors. Caldwell said those deployments contributed to third-quarter margin expansion and affected revenue growth in the traditional business as work became more automated. Concentrix said its client relationships remain broadly stable. All of its five largest clients and more than 90% of its top 100 clients have expanded into new services or offerings since the beginning of fiscal 2023. The company cited a 98% retention rate across its overall client base, with average tenures of more than 16 years among its top 25 clients and 15 years among its top 50 clients. On the company's AI platform, Caldwell said Concentrix remains on pace to exit fiscal 2026 with approximately $120 million in annual recurring revenue from software licensing. He said the $1.3 billion of revenue running through the platform is growing faster than traditional revenue and carries a higher profit margin, though he added that achieving SaaS-like margins for iX Hero remains "a fair bit away." Fourth-Quarter outlook and 2027 factors. For the fourth quarter, Concentrix forecast revenue of $2.41 billion to $2.46 billion. The outlook implies a constant-currency revenue decline of 3% to 5%, including an expected negative foreign-exchange impact of about 65 basis points. For fiscal 2026, the company expects revenue of $9.827 billion to $9.877 billion. On a constant-currency basis, that would represent a full-year decline of 0.8% to 0.3%. Concentrix expects fourth-quarter non-GAAP operating income of $310 million to $320 million, implying a midpoint operating margin of approximately 12.9%, up 20 basis points from the year-earlier period. Full-year non-GAAP operating income is projected at $1.206 billion to $1.216 billion, while full-year non-GAAP EPS is expected to range from $10.97 to $11.09. Management said two hyperscale clients are accelerating decisions to stop support for certain customer sets, creating a larger-than-previously-expected impact in the fourth quarter and some effect in the first half of 2027. Caldwell characterized the exposure as limited to two clients and said both continue to work with Concentrix in other areas and services. The company also expects faster-than-anticipated AI automation deployments to pressure near-term revenue as work is compressed. Caldwell said those deployments are expected to affect the fourth quarter and first quarter, while potential industry consolidation could support growth later in 2027. Management said it expects growth momentum to be more weighted toward the back half of next year, without providing formal 2027 guidance. Debt reduction and cash flow plans. Concentrix ended the quarter with approximately $256 million in cash and cash equivalents, total debt of approximately $4.375 billion and net debt of approximately $4.119 billion. Liquidity was nearly $1.5 billion, including an undrawn $1.1 billion revolving credit facility. The company expects to repay more than $550 million of gross debt in fiscal 2026 and reduce net debt to approximately $3.8 billion by year-end. It also plans to repay $375 million of term-loan borrowings maturing in December 2026 with free cash flow and existing liquidity. Management maintained its forecast for $630 million to $650 million in adjusted free cash flow for fiscal 2026. The outlook includes funding the planned fourth-quarter acquisition of CastleHill Managed Risk Solutions, which Concentrix said will strengthen its risk and compliance offering. For fiscal 2027, Concentrix expects adjusted free cash flow to exceed 2026 levels, supported by lower restructuring costs, lower cash interest expense and reduced capital-expenditure requirements from newer revenue sources. The company expects that cash generation could support another reduction of more than $550 million in gross debt, bringing net debt below $3.3 billion, or roughly 2.2 times adjusted EBITDA, by the end of fiscal 2027. Concentrix increased its dividend to $0.37 per share, payable in November. About Concentrix (NASDAQ:CNXC). Concentrix Corporation is a global technology and services company that helps organizations manage customer experience, business operations and digital transformation. Its offerings include customer care, technical support, sales and marketing services, back-office support, analytics, artificial intelligence and automation solutions. The company serves clients across industries such as technology and consumer electronics, retail, banking and financial services, healthcare, communications and media, travel, and automotive.
Everest names Concentrix a CXM leader in all regions. Posted on September 19, 2026 * Everest Group named Concentrix a CXM Services PEAK Matrix Leader * Concentrix led across the Americas, APAC, and EMEA regions * Only 2 of 63 assessed providers led in all three regions * Concentrix reported a 53% sales conversion lift from generative AI FREMONT, UNITED STATES - Concentrix has earned Leader status in Everest Group's Customer Experience Management (CXM) Services PEAK Matrix 2026 across the Americas, Asia-Pacific (APAC), and Europe, Middle East, and Africa (EMEA) regions. Only two of the 63 customer experience management providers assessed by Everest Group achieved the Leader tier across all three regions, marking Concentrix's 11th consecutive year in the assessment. iX Suite and agentic AI drive highest vision axis ranking. Concentrix is a global customer experience company providing integrated CXM services, technology, and analytics solutions across more than 70 countries and approximately 300,000 team members worldwide. According to a press release, Concentrix earned the highest positioning on Everest Group's vision axis in all three regions, the only provider to achieve this distinction, recognized for its iX Suite autonomous capabilities, Agentic Operating Framework (AOF), and integrated technology-and-people delivery approach. The firm also deployed Forward Deployed Engineering (FDE) to embed artificial intelligence (AI) solutions directly inside client operations, alongside AI-powered advisor assistance and AI-driven sales training programs. "Enterprises need technology that works at scale, inside their real-world operations," said Chris Caldwell, president and chief executive officer at Concentrix. Gen AI drives 53% sales conversion lift across client programs. Concentrix reported a 53% increase in client sales conversion rates through generative AI deployment, alongside a 56% increase in revenue per chat through AI-driven sales training. One enterprise client achieved a 20-times increase in monthly revenue after Concentrix redesigned its customer success operating model, automating key workflows while redirecting human advisors to higher-value customer interactions. Everest Group cited Concentrix's relationship management, analytics capabilities, domain expertise, commercial flexibility, and operational delivery as additional drivers of its consistent Leader positioning across all three assessed regions. Caldwell added, "We bring together the people, technology, and intelligence, orchestrating human expertise and AI, to create experiences and outcomes that matter." CXM providers face intensified pressure from enterprise buyers demanding AI-native delivery, outsourcing efficiency gains, and digital transformation capabilities across global regions simultaneously, compressing the competitive field and elevating AI orchestration platforms as the primary differentiator in large-scale vendor selections. For business process outsourcing (BPO) buyers evaluating customer experience partners, Concentrix's Leader positioning in all three regions signals that its AI orchestration model now operates at a consistency and scale few competitors can replicate within a single vendor relationship. FREE BPO MATCH Looking for the right outsourcing partner? Matched to your requirements - free, no obligation 5,200+ matches made Disclosure: Outsource Accelerator uses AI tools in the backend of its editorial workflow. Every article is reviewed and verified by a human editor before publication. Stay ahead of the outsourcing industry. Join thousands of business leaders who rely on Outsource Accelerator for the news, trends, and expert insights that matter. Subscribe to our free newsletter and never miss an update.
Concentrix named a Leader in Customer Experience Management as AI orchestration defines the industry's future. Everest Group's Customer Experience Management (CXM) Services PEAK Matrix(R) 2026 recognizes Concentrix as a Leader on the matrix across all three regions, with growth in vision and capability across every geography. NEWARK, Calif., Sept. 10, 2026 (GLOBE NEWSWIRE) - Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced that Everest Group has positioned the company as a Leader in its Customer Experience Management (CXM) Services PEAK Matrix(R) 2026, placing it highest on the vision axis across all regions. Of 63 CXM service providers assessed, Concentrix was one of only two to achieve a Leader ranking in all three regions: Americas, APAC, and EMEA. "We bring together the people, technology, and intelligence, orchestrating human expertise and AI, to create experiences and outcomes that matter. Clients..." "Enterprises need technology that works at scale, inside their real-world operations," "We bring together the people, technology, and intelligence, orchestrating human expertise and AI, to create experiences and outcomes that matter. Clients..." "Enterprises need technology that works at scale, inside their real-world operations," This accomplishment reflects the company's ability to design, build, and run integrated technology and people operations inside the world's most complex enterprises; turning ambition into operational reality. Concentrix clients highlighted the company's relationship management, innovation and analytics capabilities, responsiveness, proactive support, domain expertise, commercial flexibility, and operational delivery as key strengths. Everest Group awarded Concentrix the highest possible scores in its EMEA report across the critical categories of portfolio mix, vision and strategy, and scope of services. In both the Americas and APAC, Concentrix retained and strengthened its position on the vision and capability axis, despite increased competition in both markets. The results of the Everest Group report and Concentrix client outcomes demonstrate that the company's proprietary iX Suite, including its autonomous capabilities, Agentic Operating Framework (AOF), and Forward Deployed Engineering (FDE), are delivering measurable results and enabling clients to bring together people, technology, and operations into a single, coherent model. Concentrix helps clients achieve measurable business outcomes, and recently delivered a 53% increase in sales conversion rates through Gen AI-powered advisor assistance, a 56% increase in revenue per chat through AI-driven sales training, and a 20X increase in monthly revenue through a transformed customer success operating model. "Enterprises need technology that works at scale, inside their real-world operations," said Chris Caldwell, President and CEO of Concentrix. "We bring together the people, technology, and intelligence, orchestrating human expertise and AI, to create experiences and outcomes that matter. Clients trust us with their customers, and that trust is what makes the difference between a strategy on paper and one that delivers. We're proud that Everest Group continues to recognize both our vision and our proven ability to execute it." Everest Group's Customer Experience Management (CXM) Services PEAK Matrix(R) 2026 report reflects a central challenge facing every enterprise today: incorporating new technology into business and operations requires operating model redesign. Everest Group identified the combination of consulting-led transformation, proven production-ready technology, and outcome accountability as the critical factors that accelerate value realization for buyers and found that growth in CXM is no longer driven by contact volumes, but by complexity, technology, and outcomes. The recognition marks the eleventh consecutive time Concentrix has earned Leader positioning on the annual Everest Group CXM PEAK Matrix(R). This year's report evaluated providers across operational services, value-added services, CX consulting and process optimization, and technology, reflecting the full scope of what enterprise clients need as they operationalize AI at scale. About us: Powering a World That Works Concentrix (NASDAQ: CNXC), is the Fortune 500(R) technology and services company, helping the world's best brands create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world's most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we're the intelligent transformation partner that helps clients across every major industry move from ambition to measurable, scalable performance. Virtually everywhere. Visit concentrix.com to learn more. Media Contact: Marketing & Communications Concentrix Corporation [email protected] From Fortune. (C) 2026 Fortune Media (USA) Corporation. All rights reserved. Used under license. Fortune and Fortune 500 are registered trademarks of Fortune Media (USA) Corporation and are used under license. Fortune and Fortune Media (USA) Corporation are not affiliated with, and do not endorse products or services of, Concentrix. Safe Harbor Statement This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include, but are not limited to, statements regarding the company's capabilities and positioning to deliver business outcomes and solve challenges for its clients, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things, risks related to the company's ability to successfully execute its strategy, competitive conditions in the company's industry, and other factors contained in the Company's Annual Report on Form 10-K for the fiscal year ended November 30, 2025 filed with the Securities and Exchange Commission and subsequent SEC filings. We do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.
Expanding one of Concentrix' fastest-growing business lines, as demand accelerates for Financial Crime, Cybersecurity, Governance and Risk Operations expertiseNEWARK, Calif., Sept. 08, 2026 --...