Operations Specialist Manager

Job Overview
Apply knowledge and expertise including complex decision-making activities to review, assess and process Safety data and information across service lines. Recognized as specialist in one or more areas. Provide oversight on small to medium service operational projects and act as mentor to junior members of staff. May act as functional lead on medium to large operational projects. 

Essential Functions
• May perform listed job duties in the following groups: Regulatory Reporting, Safety Operations, AE Intake, Medical Information, and PV Standards.
• Process Safety data according to applicable regulations, guidelines, Standard Operating procedures (SOPs) and project requirements.
• Perform Pharmacovigilance activities per project requirement including but not limited to, collecting and tracking incoming Adverse Events(AE)/endpoint information.
• Determine initial/update status of incoming events.
• Database entry.
• Code AE and Products, write narratives, Literature related activities, Quality review, assist with reconciliation, case closure related activities, coordinate translations, as per internal/ project timelines. Create, maintain and track cases as applicable to the project plan.
• Perform activities related to adjudication as applicable.
• Assess Safety data for reportability to relevant authorities, track reportable cases and report to regulatory authorities, ethics committees, institutional review boards, investigators, oversight groups per legislation, within timelines and in a format compatible to meet requirement as per project. Liaise with relevant stakeholders to facilitate expedited reporting.
• Liaise with manager for regulatory tracking requirements and electronic reporting.
• When acting as functional lead define/set up and document safety reporting procedures in line with IQVIA or customer SOPs, including working with Lifecycle Safety Systems or customer IT teams to ensure regulatory reporting rules and gateways are in place and appropriate delegation for reporting are documented.
• Contribute knowledge and expertise to or lead assigned deliverables in the field of Safety Publishing, Risk Management, Safety Surveillance and Medical Information or other service lines as appropriate.
• Ensure adherence to compliance, quality, productivity and delivery standards per project requirements.
• Build a positive, collaborative team environment with Safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff, assist Operations Manager as a backup when needed.
• Provide and impart technical and process information to Safety Management and members of operational team on project specific issues.
• Provide oversight role and have a good understanding of operational team on status, metrics, productivity and initiatives.
• Maintain a thorough understanding of project protocol, therapeutic indication, budget and scope of work (SOW) for assigned projects.
• Set up and maintain project files, standard templates, electronic forms, databases and workflow as per project requirement.
• Establish and maintain effective team and project service operations communications i.e. provide regular feedback to operations team manager and other relevant stakeholders on project metrics, out of scope work challenges/issues and successes.
• Provide effective feedback on project performance to junior members of team.
• Read and acknowledge all necessary IQVIA standard operating procedures (SOPs) and customer SOPs as required. Ensure all required training is executed in a timely fashion and documented. Work towards ensuring completeness of individual training plan and maintain up to date training transcripts.
• Participate or Lead trainings across Safety process service offerings.
• Participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.
• Demonstrate problem solving capabilities.
• Liaise with different functional team members, e.g. project management, clinical, data management health care professionals e.g. investigators, medical monitors, site coordinators and designees to address project related issues.
• Attend project team meetings and provide regular feedback/ inputs to Operations team manager on operational project metrics, out of scope work challenges/issues and successes.
• Liaise with client in relation to details on day to day activities as needed.
• Contribute to achievement of departmental goals.
• Perform other duties as assigned.
• 100% compliance towards all people practices and processes.

Qualifications
• Bachelor's Degree Bachelor's Degree Scientific or healthcare discipline or allied life sciences Or equivalent combination of education, training and experience. Excellent knowledge of medical terminology. Pref
• Up to 5 years of relevant experience, inclusive of up to 3 years of Pharmacovigilance experience
• In depth knowledge and understanding of applicable Safety Database and any other internal/Client applications.
• In depth knowledge and understanding of applicable global, regional, local clinical research regulatory requirements.
• Excellent organizational skills, time management skills, attention to detail and accuracy.
• Ability to demonstrate high quality standards.
• Excellent working knowledge of Microsoft Office and web-based applications.
• To demonstrate effective project management and leadership skills.
• Effective mentoring and coaching skills.
• Excellent verbal/written communication skills.
• Self-motivated, flexible, receptive to changing process demands
• Willingness and aptitude to learn new skills across Safety service lines.
• Proven ability to work independently and autonomously with policies and practices.
• Proven ability to multi-task, meet strict deadlines, manage competing priorities.
• Ability to identify, prioritize tasks and delegate to team members.
• Ability to establish and maintain effective communication and working relationships with coworkers, managers and clients.
• Ability to work as a Team Player, contribute and work towards achieving Team goals.
• Demonstrate Sound judgment and decision making skills.
• Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage teams’ priorities
• Ensure quality of deliverables according to the agreed terms.
• Demonstration of IQVIA core values while doing daily tasks.
• Skill to plan work load based on available capacity and ability to change prioritization based on workload fluctuations.
• Skill to negotiate and work on finding a central ground that is satisfactory to all concerned stake holders.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.