Magic

On-demand virtual assistant services for businesses

Training Specialist

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeTaguig, Metro Manila, Philippines₱37k - ₱42k /mo

About the Job

Requirements

At least one year of virtual training experience with a proven track record of success.
At least one recent year working as a virtual assistant or executive assistant with US clients.
Experience running mock interviews and giving structured, constructive feedback.
A practical understanding of different learning styles and how to teach to each.
Daily hands-on professional use of Claude, ChatGPT, or similar tools, with the ability to teach others to use AI effectively in their work.
Ability to learn new tools, processes, and feedback quickly and adjust teaching methods when something is not working.
Working knowledge of Google Suite, Discord, and Slack.
Presentation skills using Google Slides, Canva, or similar tools.
Comfort with a fixed overnight schedule in PHT.
Excellent spoken and written English sufficient to train and coach executive assistants working with US clients.
Reliable home workspace with internet of at least 40 Mbps.

Responsibilities

Run daily live virtual sessions for the assigned training batch and keep training documents current.
Grade every assessment against the rubric and defend grading decisions during review.
Assess trainee readiness through mock client introduction calls and mock interviews, incorporating checkpoint scores, mock performance, and session notes into an overall readiness decision for each trainee.
Coach trainees in shifting from task execution to strategic support, and teach them to use Claude on real executive-assistant tasks.
Work with the Assistant Training Manager to revise program content, structure, delivery, and role-play scenarios to reflect real client situations.
Deliver at least one quarterly program improvement that measurably improves engagement or retention.
Identify performance risks and program gaps early, escalating first to the Training Supervisor and to the Assistant Training Manager for decisions requiring that manager.

About Magic

Backed by Y Combinator and Sequoia Capital, Magic has spent 10+ years connecting fast-growing businesses with top remote talent.

Role Overview

This is a full-time, in-house Magic role with full benefits. It's not freelance and not client-placed. You turn new hires into Executive Assistants (EAs) who can hold their own with US clients, and you decide when someone is actually ready, not just "probably ready." You'll run sessions daily, grade against a rubric instead of a hunch, and rework the program whenever it isn't producing. The Assistant Training Manager has your back, but the day-to-day judgment calls are yours.
Schedule: fixed from day one, weekdays, 9 PM – 6 AM PHT.

Run daily live virtual sessions for your batch that trainees rate as clear and genuinely useful, not just "completed," and keep every training doc current.
Grade every assessment against the rubric, not your gut, and defend the call when it's reviewed.
Pressure-test readiness with mock client intro calls and mock interviews, then fold checkpoint scores, mock performance, and session notes into one readiness call per trainee.
Coach trainees through the shift from "doing tasks" to "providing strategic support," and teach them to put Claude to work on real EA tasks, not just toy prompts.
Rework the program with the Assistant Training Manager, including content, structure, delivery, and role-play scenarios that mirror real client situations. Ship at least one improvement a quarter that measurably moves engagement or retention.
Flag performance risks and program gaps early. Go to the Training Supervisor first, and to the Assistant Training Manager for calls only they can make.

1+ year of virtual training experience with a proven track record of success
1+ recent year working as a VA/EA with US clients
Experience running mock interviews and giving structured, constructive feedback
A real grasp of different learning styles and how to teach to each, not just one script
Daily, hands-on use of Claude (or ChatGPT and similar tools) in a professional setting, and the skill to teach others to use AI well in their own work
Learning agility: you pick up new tools, processes, and feedback fast, and you adjust how you teach when something isn't working
Working knowledge of Google Suite, Discord, and Slack
Solid presentation skills in Google Slides, Canva, or similar
Fully comfortable with a fixed overnight (PHT) schedule
Excellent spoken and written English, clear enough to train and coach EAs who work with US clients
WFH setup: reliable home workspace with 40 Mbps internet

Why You'll Be a Great Fit

You grade by the rubric even when your gut disagrees. You can tell a trainee they're not ready yet, and say exactly why, without flinching. When a live session isn't landing, you adjust mid-stream instead of pushing through the slides. You treat AI as a daily work tool and love showing others how to use it well. When something new lands on your desk, you learn it fast and teach it better. You get a kick out of watching someone go from "learning the task" to "owning the outcome," and you stay calm when the clock and the stakes both go up.

Application Process

Application → HR Initial Interview → Skills Assessment → 2nd Level Interview → Final Interview → Job Offer

About the Company

Magic

On-demand virtual assistant services for businesses

Magic delivers on-demand virtual assistant services tailored to businesses. It operates on a subscription model where clients pay for the hours worked by virtual assistants, with 24/7 support and custom solutions designed to streamline operations and boost productivity. The service works by clients subscribing to a plan, assigning tasks to VAs who handle the workload within agreed hours, and incurring additional charges for specialized tasks or services. A referral program rewards clients with cash or service credits for successful introductions. Compared to competitors, Magic emphasizes continuous availability, customized task handling for different business needs, and a straightforward hourly-based pricing structure that scales from startups to large enterprises. The overarching goal is to help clients run operations more smoothly and efficiently while building long-term relationships through ongoing subscriptions and referrals.

Company size: 1,001-5,000
Company stage: Series A
Total funding: $39.1M
Headquarters: San Francisco, CA
Founded: 2015

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