Waiter / Waitress

Mandarin Oriental Ritz, Madrid is seeking a dedicated Waiter / Waitress to join our elite Food & Beverage team.

Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.

Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service. This luxurious Belle Époque palace, located in Madrid's famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.

About The Role
As a Waiter / Waitress at Deessa you will deliver flawless table service across lunch and dinner services, assist with special events and collaborate closely with Kitchen, Sommelier and Management to ensure outstanding food and beverage experiences. You will be an ambassador of the restaurant’s standards and culture, anticipating guest needs and contributing to a warm, professional atmosphere.

Key Responsibilities

• The ideal candidate must possess strong gastronomic knowledge, advanced culinary techniques, and a deep understanding of products and raw materials. They should demonstrate refined culinary judgment, analytical skills, and great attention to detail. The role requires applying these competencies in a high-demand, fast-evolving environment.
• Serve food and beverages following MOHG standards and plating/service protocols; ensure correct presentation and timing.
• Support event and banqueting operations: prepare, set and dismantle rooms; assist service teams during events.
• Perform tableside service tasks (carving, flambéing, deboning, etc.) with confidence and exceptional attention to detail.
• Maintain service stations, control stock of cutlery, glassware and linen, and ensure all equipment is clean and in good working order.
• Adhere to hygiene (HACCP), Safe & Sound and FLHSSE standards; report incidents or maintenance needs promptly.
• Communicate effectively with colleagues and other departments to ensure smooth service and outstanding guest satisfaction.

What We Expect From You

• Strong interpersonal and problem-solving abilities.
• Excellent knowledge of luxury hotel F&B operations and guest service standards.
• Highly responsible, reliable and detail-oriented.
• Ability to remain calm, courteous and solution-focused under pressure.
• A collaborative mindset, working seamlessly with multicultural teams.
• Minimum of 1 year experience in Michelin restaurants
• Fluent in English and Spanish; additional languages are an advantage.

Our Commitment To You

• Learning & Development. Tailored learning and personal development programmes designed to support leadership growth and continuous improvement.
• MOstay. Complimentary stays of between 3 and 10 nights and exclusive rates at Mandarin Oriental hotels worldwide.
• Health & Colleague Wellbeing. Health benefits and wellbeing initiatives, including access to on‑site physiotherapy and the option to enrol in private health insurance through our flexible benefits programme.
• Pension & Security. Pension schemes based on length of service and additional social benefits.
• Local Benefits. Meals whilst on duty, a uniform and laundry service.
• Engagement & Community. Regular town hall meetings, team events, colleague celebrations, volunteering opportunities and access to a Social Fund to support colleagues in need.
• Salary. Salary package in line with the Madrid Accommodation Agreement.

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