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Jacobs Douwe Egberts

Coffee and tea brand manufacturer

Service Planning Specialist

Logistics & TransportationConfirmed live in the last 24 hours
Full-timeZürich, SwitzerlandNo salary listed

About the Job

Requirements

  • A basic education in business or a technical field.
  • Several years of professional experience.
  • Strong service orientation and customer focus.
  • High flexibility and independence to act in a customer-oriented way in difficult situations.
  • A valid driver's license and willingness to travel.
  • Very good German and good French language skills; basic English knowledge.
  • Knowledge of common IT systems, including MS Office; SAP and Salesforce knowledge is advantageous.
  • An affinity for and interest in coffee is advantageous.

Responsibilities

  • Plan field service technicians’ assignments according to defined processes and objectives for installations, maintenance, repairs, and tests, and receive customer service and maintenance reports.
  • Coordinate assignments among customers, service technicians, the sales team, and external partners.
  • Provide first-level telephone and Microsoft Teams support for the available coffee and fruit-juice systems.
  • Act as deputy for the Head of Technical Services.
  • Support service technicians and the sales team with technical questions and, when needed, carry out work at customer sites in a roving support capacity.
  • Provide overflow hotline coverage for Customer Care and cover absences, including entering orders and recording complaints.
  • Take responsibility for the workshop.
  • Take responsibility for the showroom, focusing on the coffee experience, including defining and setting beverage quality.

Desired Qualifications

  • Knowledge of SAP and Salesforce.
  • An affinity for and interest in coffee.

About the Company

Jacobs Douwe Egberts

Coffee and tea brand manufacturer

Jacobs Douwe Egberts is a global coffee and tea brand manufacturer. Consumer brands are supported by roasting and manufacturing sites, supply chains, research, commercial teams, and local market operations. It develops, sources, produces, markets, and distributes beverage products through retail, away-from-home, and ecommerce channels. The profile reflects JDE Peet's operating company and brands without treating every retail partner as part of the employer. Roles span production, quality, procurement, engineering, marketing, sales, finance, technology, and distribution.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Amsterdam, Netherlands
Founded
1753

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