Director of Food and Beverage

Mandarin Oriental Pudong, Shanghai is looking Director of Food & Beverage to join our F&B team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.

About the job:

Based at the Mandarin Oriental Pudong, Shanghai within the F&B Department, Food & Beverage Director reports to the Hotel Manager.

As Director of Food & Beverage you will be responsible for the following duties:

•    Set Food and Beverage objectives and guidelines and ensure all subordinates follow thoroughly.
•    Ensure the profitability, efficiency and creative running of each Food and Beverage restaurant, bar and banqueting.
•    Maintain a team of well-trained and motivated Food and Beverage staff in order to keep up the image of the hotel.
•    Attend morning briefings with the department heads concerning operational requirements, feedback, plans, actions, etc.
•    Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
•    To supervise the function of all F&B employees, facilities and financial performance to ensure maximum departmental profit and cost efficiency is achieved.
•    To control and analyze, on an on-going basis, in order to optimize the following:
o    Quality levels of products and service
o    Guest Satisfaction 
o    Quality Measurements (such as LQE & MO Pillars & Forbes)
o    Merchandising and Marketing
o    Financial Performance
o    Hygiene and cleanliness
•    To coordinate and supervise the preparation, presentation and service of food and beverage products to ensure the highest quality at all times.
•    To coordinate and supervise the preparation, presentation and service of food and beverage products to ensure the highest quality at all times.
•    To keep an up-to-date standard recipe file for F&B items to include:
o    Sales History
o    Sales Mix
o    Actual costs
o    Potential costs
o    Par stock
o    Production time
•    To ensure maintenance and programming of all F&B systems.
•    To ensure that all hardware is operational and updated.
•    To organize annual maintenance of the contingency systems that supports IT&T equipment and systems. 
•    Identify F&B technology trends that might be suitable and appropriate for the operation
•    To participate in public relation activities or promotional activities designed at enhancing the image and profitability of the food and beverage department of the hotel.
•    To work with Sales and Public Relations to manage the roll out of the annual promotional schedule and to create additional programs or promotions to improve the profitability and image of the F&B operation. 
•    To encourage usage of social media for F&B brand awareness, guest feedback and increased revenues and assess outcome.
•    To monitors and analyze the competitors' operations in order to assess their activities and trends and to ensure that we keep getting better to keep us the best.
•    To review and analyze market trends globally and locally in order to keep up to date in our operation.
Our commitment to you:

Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay:

When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath &Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance).
Competitive salary and benefits package.
Support the internal talent transfer plan of the group worldwide.
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