Support Staff
Volunteers of America Northern California & Northern Nevada
Support Staff
Volunteers of America Northern California & Northern Nevada
Nonprofit housing, employment, and recovery services
WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.
OUR MISSION: VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada.
PROGRAM AND LOCATION:
VOA, a Certified Great Place to Work, is recruiting for full-time Swing Shift Support Staff for our Meadowview Navigation Center. The Meadowview Navigation Center provides safety to women experiencing homelessness in Sacramento. Women are often victims of violence when they are left to navigate the streets without housing or the resources to protect them. In partnership with the City of Sacramento and the Sacramento Housing and Redevelopment Agency, we have created a space for up to 100 women to come out of the elements, and heal from the trauma of homelessness. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage. Schedule is from 2:00pm - 10:30pm.
POSITION SUMMARY:
The Support Staff is responsible for assuring quality service to all program guests in a compassionate and professional manner as it relates to the specific program objectives. Objectives include supportive interaction with program guests and team members, assessment of guest’s needs, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards. OBJECTIVES/ACTIVITIES:
A. Responsible for performing daily work requirements to achieve established objectives of the program.
1. On-going source of engagement, information sharing and problem solving for guests using trauma informed, strength-based, compassionate, and professional approach.2. Explain program requirements and regulations to new guests and assure compliance.3. Continually reorients guests to rules, rights, and responsibilities.4. Coordinate meal preparation/service, room assignments, and other daily routines.5. Provide “awake” shift coverage and maintain grounds security and safety at all times, indoor and outdoor.6. Provide emergency assistance to guests and co-workers as necessary.7. Perform housekeeping and other maintenance tasks as needed, i.e. change light bulbs, plunge toilet, clean up accidents/messes etc. 8. Prepare for new guests including sanitizing beds and sleeping areas.9. Cleaning and sanitizing of all common areas including restroom and laundry areas and staff areas both indoor and outside.10. Assures toiletry and cleaning supplies are stocked and secured. 11. Address any behavior issues that create disharmony, criminal, or otherwise non-productive behavior. 12. Use de-escalation techniques as needed. 13. Takes pertinent guest issues to the Case Management team.14. Positive role model, professional behavior including appearance and communication with others.15. Perform other reasonably related duties as assigned.
B. Responsible for all areas of daily program maintenance in compliance with company policies.
1. Complete all shift logs, observation logs, and incident reports. 2. Document and notify management of guest concerns, potential workflow problems and/or any exceptions to policy that can affect program security or safety. 3. Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.4. Maintain a working knowledge of fire, safety, and health standards to assure a safe work environment for guests and all personnel.
C. Responsible for Security tasks.
Client Check-In and Check Out1. Verify the identity of individuals entering or exiting the premises.2. Maintain accurate records of client entries and departures.
Weapon Detection and Prevention and Storage 1. Use handheld metal detectors (wanding) to ensure no weapons are brought onto the premises.2. Follow strict protocols for handling suspicious items or individuals.3. Conduct thorough searches of bags and personal belongings.4. Ensure prohibited items, such as drugs or paraphernalia, are not brought in.5. Identification and storage of items prohibited in the shelter.
Surveillance and Monitoring 1. Operate security cameras and monitor activity to ensure safety of shelter guests and staff.2. Report and respond to any signs of breaches or misconduct.
Communication During Medical Emergencies1. Coordinate with staff to ensure swift response to medical situations.2. Facilitate clear and efficient communication between involved parties.
Conflict Resolution 1. Assist in de-escalating verbal or physical altercations to maintain the safety of all community members.2. Use de-escalation skills to diffuse tense situations without compromising security.
Emergency Response1. Contact emergency personnel, such as EMS, Fire or law enforcement, when necessary.2. Document the incidents and actions taken during emergencies; log first responder information.3. Other duties as assigned.
EDUCATION AND EXPERIENCE:
This position requires demonstrated ability to communicate and comprehend oral and written instructions and to provide services to difficult guests without ethnic or social prejudices while using evidence-based practices to end homelessness. It requires general knowledge of issues and challenges unique to homelessness, substance abuse, women, minorities, and persons with disabilities. Specific knowledge and experience with Twelve Step philosophy, mental illness, addiction and recovery, and dysfunctional family dynamics is preferred. Must have the flexibility to work irregular hours. Must be able to function both independently and in a team environment effectively. Tact, discretion, and resourcefulness are required at all times.
SPECIFIC SKILLS REQUIRED:
Teamwork skillsAbility to de-escalate crises and assist guests and staff in emergenciesOral and written communication skillsAbility to assist other people in a compassionate manner while maintaining professionalism
Organizational skills
PHYSICAL REQUIREMENTS:
Lift and move up to 40 poundsPhysically able to safely maneuver weight distribution of a guest in an emergency situation Repetitive movements such as mopping or vacuumingAbility to climb stairs regularlyStand, walk, bend, stoop, sit frequently, and kneel occasionally
Compensation: 21.9 to 21.9 (USD)
Nonprofit housing, employment, and recovery services
Volunteers of America Northern California & Northern Nevada provides housing, employment help, and substance abuse recovery services through a network of more than 40 programs across Northern California and Northern Nevada. It operates shelters, transitional and permanent housing, and veteran-focused services funded by government grants and community support, coordinating case management, counseling, and job training to help clients achieve independence. Its differences come from a long history and faith-based roots combined with a broad regional footprint and integrated services across housing, health, and social supports, supported by diverse funding. Its goal is to empower individuals and families to achieve stability and independence by offering safe housing and wraparound services to reduce homelessness and improve well-being.
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