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Rubrik

Cloud data management and enterprise backup

Business Analyst - NPI Operations

Enterprise ApplicationsUpdated on Nov 12
Full-timeBengaluru, Karnataka, IndiaNo salary listed

About the Job

Requirements

  • At least 8 years in a Business Analyst or operations role, preferably in a SaaS environment.
  • At least 6 years of hands-on experience with CPQ or another quote-to-cash system.
  • A track record contributing to go-to-market initiatives in high-growth, scaling organisations and the ability to translate strategy into executable plans.
  • Ability to work productively with minimal oversight, take ownership, show initiative, and proactively drive solutions to completion.
  • Ability to evaluate matters holistically and long term, and make decisions using technical knowledge, risk assessment, and understanding of business needs and priorities.
  • Strong communication and follow-up skills, transparency, and ability to synthesise information into a clear, digestible format for business operations teams.
  • Ability to collaborate cross-functionally, learn new domains quickly, demonstrate technical fluency in systems and data concepts, and influence without formal authority.
  • Strong analytical skills, including assessing CPQ and downstream impacts, analysing data to identify issues, and recommending solutions.
  • Hands-on experience with operational tools and systems such as Salesforce and Jira, and familiarity with quoting, SKU configuration, and the product development lifecycle.
  • Ability to work during the stated hours of 5:30 PM to 2:30 AM IST.
  • Detail orientation and ability to use available resources and complete work on time with quality results.

Responsibilities

  • Support go-to-market initiatives and new product launches, and own CPQ and NPI deliverables that drive product growth and improve sales productivity.
  • Own the NPI Operations ticket queue and dashboards by triaging, assigning, tracking, and following up to meet service-level agreements and prevent escalations, while balancing day-to-day support with small- to medium-sized projects.
  • Compile regular reports and provide stakeholders with clear status updates on timelines, risks, and decisions.
  • Deliver NPI releases and bug fixes according to priority, execute predefined processes independently, and escalate when appropriate.
  • Lead CPQ and NPI enhancements and initiatives end to end, including requirements analysis, consensus-building, solution design, testing, documentation, training, and launch.
  • Partner with IT and cross-functional teams to design scalable, agile solutions and drive timely delivery through coordination and communication.
  • Maintain the product master and ensure SKU configuration integrity across PDM and CPQ environments, recommending improvements based on best practices.
  • Analyse and optimise CPQ and NPI processes to drive efficiency and scalability, and assess upstream and downstream impacts across PDM, CPQ, billing, and renewals.
  • Work across the quote-to-cash lifecycle, from packaging, pricing, and selling through growth, retention, and end-of-life transitions, to drive cross-functional alignment.
  • Create, maintain, and deliver training and documentation for new implementations to drive adoption and enable stakeholders as products and processes roll out.
  • Mentor junior analysts on CPQ/NPI processes and best practices.

Desired Qualifications

  • Experience delivering NPI releases, complex SKU updates, and changes spanning multiple workstreams.
  • Salesforce administration experience and/or Salesforce certifications.
  • Familiarity with AI concepts, ideally as applied to the Sales function.

About the Company

Rubrik

Cloud data management and enterprise backup

Rubrik provides cloud data management and enterprise backup software that protects and manages data across on‑premises and cloud environments. It automates backup and recovery, offering cloud-native protection for AWS, Azure, and Office 365 plus archival to Microsoft Azure, with backups designed to be immutable to resist ransomware and enable fast, 100% data recovery and instant VM and database restores. The product integrates with major platforms like AWS, GCP, Microsoft, NetApp, Nutanix, Pure Storage, and VMware, using automated protection policies to simplify data protection and speed up restores at scale. Its goal is to help organizations safeguard data securely and efficiently while lowering total cost of ownership and the effort required to manage backups.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Palo Alto, CA
Founded
2014

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