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Rubrik

Cloud data management and enterprise backup

Senior Business Analyst - NPI Operations

Sales OperationsConfirmed live in the last 24 hours
Full-timeBengaluru, Karnataka, IndiaNo salary listed

About the Job

Requirements

  • At least 8 years of experience in a business analyst or operations role, preferably in a SaaS environment.
  • At least 6 years of hands-on experience with CPQ or another quote-to-cash system.
  • A track record contributing to go-to-market initiatives in high-growth, scaling organizations and the ability to translate strategy into executable plans.
  • Ability to work productively with minimal oversight, take ownership and initiative, and proactively drive solutions to completion.
  • Ability to evaluate issues holistically and long term, making decisions that balance technical knowledge, risk assessment, business needs, and priorities.
  • Strong communication and follow-up skills, transparency, and the ability to synthesize information clearly for business operations teams.
  • Ability to collaborate cross-functionally, learn new domains quickly, demonstrate technical fluency in systems and data concepts, and influence without formal authority.
  • Strong analytical skills, including assessing CPQ and downstream impacts, analyzing data to identify issues, and recommending solutions.
  • Hands-on experience with operational tools and systems such as Salesforce and Jira; familiarity with quoting, SKU configuration, and the product development lifecycle.
  • Detail orientation and ability to deliver quality results on time.

Responsibilities

  • Support go-to-market initiatives and new product launches, delivering CPQ and NPI outputs that drive product growth and improve sales productivity.
  • Own the NPI Operations ticket queue and dashboards by triaging, assigning, tracking, and following up to meet service-level agreements and prevent escalations, while balancing day-to-day support with small- to medium-sized projects.
  • Compile reports and provide stakeholders with clear status updates on timelines, risks, and decisions.
  • Deliver NPI releases and bug fixes according to priority, execute predefined processes independently, and escalate for support or visibility when appropriate.
  • Lead CPQ and NPI enhancements and initiatives end to end, including requirements analysis, consensus-building, solution design, testing, documentation, training, and launch.
  • Partner with IT and cross-functional teams to design scalable, agile solutions and drive timely delivery through coordination and communication.
  • Maintain the product master and ensure SKU configuration integrity across product data management and CPQ environments; recommend improvements based on best practices.
  • Analyze and optimize CPQ and NPI processes for efficiency and scalability, assessing upstream and downstream impacts across product data management, CPQ, billing, and renewals.
  • Work across the quote-to-cash lifecycle, from packaging, pricing, and selling through growth, retention, and end-of-life transitions, to drive cross-functional alignment.
  • Create, maintain, and deliver training and documentation for new implementations to drive adoption and enable stakeholders as products and processes roll out.
  • Mentor junior analysts on CPQ/NPI processes and best practices.

Desired Qualifications

  • Experience delivering NPI releases, complex SKU updates, and changes spanning multiple workstreams.
  • Salesforce administration experience and/or Salesforce certifications.
  • Familiarity with artificial intelligence concepts, ideally applied to the sales function.

About the Company

Rubrik

Cloud data management and enterprise backup

Rubrik provides cloud data management and enterprise backup software that protects and manages data across on‑premises and cloud environments. It automates backup and recovery, offering cloud-native protection for AWS, Azure, and Office 365 plus archival to Microsoft Azure, with backups designed to be immutable to resist ransomware and enable fast, 100% data recovery and instant VM and database restores. The product integrates with major platforms like AWS, GCP, Microsoft, NetApp, Nutanix, Pure Storage, and VMware, using automated protection policies to simplify data protection and speed up restores at scale. Its goal is to help organizations safeguard data securely and efficiently while lowering total cost of ownership and the effort required to manage backups.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Palo Alto, CA
Founded
2014

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