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Salesforce

Builds cloud software for customer relationships

Industry Advisor - Pharma

Account ManagementPosted on Nov 10
Full-time

About the Job

Requirements

  • 10+ years of Pharma industry-specific experience, preferably in pharma operations, omnichannel engagement strategies, brand management, medical processes, or commercial field business processes.
  • 10 years of experience at a high-tech company and/or large systems integrator supporting the relevant industries.
  • An undergraduate degree is required; an advanced degree is preferred.
  • Experience with deploying or using innovative technology solutions and a vision for how technology can change the industry in the age of AI.
  • Outstanding written and verbal communication and presentation skills for audiences ranging from small executive meetings to large keynote presentations.
  • Ability to multitask in a fast-paced, high-pressure, startup-paced software company environment.
  • Strong customer orientation and results-driven approach.
  • Strong understanding of Salesforce products and their industry fit.
  • Outstanding problem-solving and analytical skills, including structuring complex problems, developing hypotheses, and presenting well-supported solutions.

Responsibilities

  • Work directly with key clients across biopharma and life sciences, applying industry understanding, structured problem-solving, strategic clarity, and executive presence to create pathways for growth.
  • Represent Salesforce at key industry events, identify growth opportunities, and build relationships with industry stakeholders.
  • Steward strategic efforts such as Industry Councils and execute deliverables including the Operating Plan, Industry North Star, and Market Imperatives to align cross-functional partners with business objectives.
  • Influence industry solution creation to educate and enable sales, presales, and customer success teams to speak the customer’s language.
  • Analyze internal and external data and analyst reports to develop perspectives on market trends, performance, risks, and opportunities; inform market navigation, solution prioritization, and customer positioning, and support external thought leadership.
  • Co-lead long-term industry strategy and drive cross-functional growth outcomes.
  • Prioritize key accounts and customer relationships to reduce friction in deal cycles and build trust, relevance, and credibility with customers at VP and C-suite levels.
  • Partner cross-functionally on content for events, marketing materials, and partner go-to-market activities.
  • Support partner and sales enablement content creation and activities.
  • Support market-ready solution direction and growth strategy execution.
  • Develop go-to-market strategies designed to compete with dominant players in the retail technology market.

Desired Qualifications

  • Validated ability to lead digital transformation and large-scale change management efforts.
  • Strong understanding of AI and its potential to transform the pharma industry.
  • Ability to influence across a broad range of individuals and functions.
  • Demonstrated ability to analyze and interpret data for value-based discussions.
  • Action-oriented, entrepreneurial, flexible, and innovative approach to operational management.
  • Ability to engage and motivate teams.
  • Ability to lead through organizational change in a virtual environment.

About the Company

Salesforce

Builds cloud software for customer relationships

Salesforce sells cloud software that helps businesses manage sales leads, customer service, marketing, and online commerce from shared customer records. Its flagship Sales Cloud tracks accounts and deals, while Service Cloud organizes support cases and Agentforce builds AI assistants that act on company data. Teams access these tools through a browser and connect outside apps and data sources, with Slack for work messages and Tableau for visual analysis. Salesforce earns most of its revenue from software subscriptions and support, with professional services for implementation and training. Marc Benioff co-founded Salesforce in 1999, and its headquarters are in San Francisco, California.

Company size
10,001+
Company stage
IPO
Headquarters
San Francisco, CA
Founded
1999

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