Customer Service Representative

Job Description

About the role

The purpose of this role is to manage and optimize customer relationships and order fulfillment within the European Customer Service team. Operating in a professional capacity, the successful candidate will drive customer satisfaction, coordinate cross-functional processes, and independently develop an assigned customer base to support overall business success.

This position operates under a hybrid work arrangement.

Key Responsibilities

Act as the primary point of contact for all business customer inquiries regarding label solutions.

• Manage end-to-end order processing, pricing alignment, and delivery schedule coordination.
• Collaborate actively with field sales, logistics, and production teams to ensure smooth and seamless customer service.
• Take independent responsibility for managing and developing your assigned customer base with a focus on success and goal-oriented growth.
• Work cross-border with international teams to build strong, lasting relationships with customers in the Benelux region.

Qualifications

Required:

• Commercial or technical training, a corresponding university degree, or an equivalent qualification.
• Professional experience in B2B sales or corporate customer service, preferably within an international environment.
• Mandatory fluency in both Dutch and English.

Skills you need to succeed:

• A creative and entrepreneurial mindset with a passion for driving innovative projects forward.
• Strong interpersonal skills to foster cross-border relationships and collaborate effectively within diverse teams.

Additional Information

What We Offer Here's a glimpse of the great benefits you can expect:

• Health & Financial Benefits: *We offer a gross benefit for the supplemental package of mandatory health insurance. *Access to Lyra, our confidential Employee Assistance Program, for personal and professional support. *We provide a free health check every 4 years, and free fruit on-site. *Mandatory participation to the Avery Dennison Pension Fund, employer pays ⅔ of the premium. *Holiday allowance and a year-end allowance.
• Time Off & Flexibility: *Annual Leave: Starting at 24 days, increasing to 26 days after 4 years (pro-rated). *Extra Days: 13 additional days per year (+4% ATV allowance, pro-rated) and a bridge day off. Benefit from birth/parental leave in accordance with Dutch labor law, with fully paid partner leave. We also offer flexible working hours and hybrid work options for most positions.
• Commuting & On-site Perks: Take advantage of free and enclosed parking in a well-located building, or opt for a commuting allowance/100% reimbursement for public transport.
• Professional Development: Invest in your growth with a €500 annual individual training budget, access to lots of internal training/mentoring programs and a budget for hardware when working from home.

To help us process your application quickly, please upload your CV in either PDF or Word format. We also kindly ask that you submit your resume in the same language as this job posting.

Why join Avery Dennison

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com.

At Avery Dennison, we work with the biggest brands in the FMCG, apparel, automotive, and pharma industries. Our European Headquarters in the Netherlands, founded in 1955 and since 2014 located in the Leiden Bioscience Park, is a collaborative and dynamic environment that supports all Avery Dennison businesses and employs approximately 500 talented individuals.The location serves as the central hub for European Leadership and other functions that support the wider European manufacturing and distribution network. The location features a state-of-the-art Research and Development Center.

Equal Opportunity Employer

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at [email protected]. In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&I page to learn more about our Diversity, Equity & Inclusion approach.

Pay Transparency Statement

The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.

Compensation: 36300 to 54208 (EUR) (YEARLY)