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Transcom

Outsourced AI-driven CX solutions provider

Customer Service Representative - French Market

Customer SupportConfirmed live in the last 24 hours
Full-timePorto, PortugalIn-person

About the Job

Requirements

  • C1 or native-level written and spoken proficiency in French is required.
  • B2 level or above written and spoken proficiency in English is required.
  • Availability to work five days per week, including Saturdays and Sundays, is required.
  • Availability to work rotating shifts on a 24/7 schedule is required.
  • Good computer skills are required.
  • The candidate must be able to generate empathy in written communication.
  • The candidate must have an analytical mindset to diagnose and troubleshoot issues.
  • The candidate must be able to manage time and meet goals.

Responsibilities

  • Provide B2B and B2C customer support through multiple channels.
  • Primarily resolve inquiries via inbound calls.
  • Perform back-office tasks, including responding to emails and chats and using internal applications.
  • Provide support for multiple products across multiple markets.

About the Company

Transcom

Outsourced AI-driven CX solutions provider

Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1995

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