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Anthropic

Builds Claude AI models with a focus on safety

Learning & Education Specialist

Learning & DevelopmentUpdated on Nov 6
Full-time$165k - $210k /yr

About the Job

Requirements

  • At least 4 years of experience in learning and development, enablement, support operations, or similar roles in a technology company.
  • Use metrics and insights to improve programs and measure training effectiveness.
  • Distill complex technical concepts into engaging learning experiences.
  • Collaborate cross-functionally, particularly with Product, Engineering, and Support teams.
  • Demonstrate program management abilities.
  • Adapt to evolving products and priorities in a fast-paced environment.
  • Have a bachelor's degree or an equivalent combination of education, training, and/or experience; have a field of study relevant to the role, as demonstrated through coursework, training, or professional experience.

Responsibilities

  • Maintain and continuously improve the onboarding program for new Product Support team members, keeping content current as products and the team evolve and adapting the program based on new-hire feedback and outcomes.
  • Program manage continuing education initiatives, including identifying training needs, developing curriculum, and measuring effectiveness.
  • Partner on release enablement efforts, ensuring the Support team has the resources and knowledge to support new products and features.
  • Co-own the internal knowledge management strategy, ensuring the team can efficiently access and contribute to shared expertise.
  • Build feedback loops to understand where the team needs additional support or training.

Desired Qualifications

  • Background in instructional design or adult learning principles.
  • Experience scaling or evolving onboarding or learning and development programs as a team grows.
  • Experience with support or customer-facing teams.

About the Company

Anthropic

Builds Claude AI models with a focus on safety

Anthropic builds the Claude family of AI models and sells them to businesses, software developers, and consumers, with research on making AI safe and understandable at the center of its work. In 2024 it introduced the Model Context Protocol, an open standard for connecting AI assistants to outside apps and data that OpenAI and Google adopted the next year. People use the Claude app to write and analyze files, programmers hand coding tasks to Claude Code, and companies build Claude into their own products through its API. Anthropic earns money from subscriptions, business plans, and usage-based API fees. Siblings Dario and Daniela Amodei founded Anthropic in 2021 with other former OpenAI employees, and it is based in San Francisco.

Company size
5,001-10,000
Company stage
Debt Financing
Total funding
$243.8B
Headquarters
San Francisco, CA
Founded
2021

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