Full-Time

Technical Support Engineer

iboss

iboss

201-500 employees

Cloud-based security platform replacing VPNs

No salary listed

No H1B Sponsorship

Orlando, FL, USA

In Person

Category
IT & Security
Required Skills
Computer Networking
iOS/Swift
Android Development
Linux/Unix

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Requirements
  • Previous technical support experience
  • Possess a strong work ethic and team player mentality
  • Excellent communication skills both verbal and written
  • 1-2 years of experience designing and supporting multilayer IP networks; routing and switching
  • 1-2 years of experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
  • 1-2 years of experience managing Windows Server or Red Hat Linux server environments; Proficient with Linux
  • 1-2 years of experience managing large (>1k seat) Windows and Mac workstation deployments
  • 1-2 years of experience managing DNS; Microsoft or Bind
  • Experience with virtualization, specifically VDI implementations
  • Experience with acquiring and analyzing packet captures
  • Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Strong detail orientation and listening skills
  • Strong decision-making and analytical abilities
Responsibilities
  • Solve complex technical support inquiries via telephone, live chat, and ticket interactions with a positive and professional demeanor
  • Document interactions comprehensively for auditing and record keeping purposes
  • Spin up lab environments consisting of firewalls, switches, routers, and endpoints to reproduce customer environments for advanced troubleshooting purposes
  • Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements
  • Participate in testing pre-release solutions and validating performance against test plans documenting results
  • Create and submit knowledgebase entries to help improve customer self-service capabilities
  • Create and maintain internal knowledge systems to assist other internal team members
  • Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features

iboss provides a cloud-based security platform called iboss Zero Trust SSE that replaces traditional VPNs, proxy appliances, and VDI. It runs in the cloud to inspect traffic—including encrypted data via HTTPS decryption—and applies malware defense, compliance policies, and data loss prevention to every transaction, while offering seamless remote access for users to both on-premises and cloud applications. The service consolidates multiple security functions into a single cloud platform, reducing or eliminating legacy hardware and scaling security as needed. Its goal is to replace traditional security infrastructure with a scalable cloud security service that protects remote access and lowers costs while reducing the risk of data breaches and data loss.

Company Size

201-500

Company Stage

Late Stage VC

Total Funding

$180M

Headquarters

Boston, Massachusetts

Founded

2003

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See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • The July 2026 free platform drives rapid enterprise trials without procurement friction.
  • RSA 2026 CASB launch targets vibe-coding and AI-generated app risk, a fresh budget line.
  • The January 2026 patent case ended with prejudice dismissal, removing one litigation overhang.

What critics are saying

  • Microsoft, Zscaler, and Palo Alto bundle adjacent controls, compressing iboss pricing by 2027.
  • Free AI discovery commoditizes the front end, pushing iboss into lower-margin enforcement add-ons.
  • Zero Trust SASE consolidation leaves iboss vulnerable if a larger vendor matches its Microsoft integrations.

What makes iboss unique

  • iboss won GigaOm SASE Leader on July 17, 2026 for AI-native innovation.
  • iboss launched free AI Security Platform July 1, 2026 for shadow-AI visibility.
  • iboss integrates Microsoft Purview inline DLP, extending controls beyond browser-only transfers since April 2025.

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Benefits

Health Insurance

Vision Insurance

Dental Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Holidays

Paid Vacation

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
BlueFort
Jul 14th, 2026
Protecting Public Data in an ai-driven world: key takeaways from the Northern WARP Conference 2026.

Protecting Public Data in an ai-driven world: key takeaways from the Northern WARP Conference 2026. By Darren Smith, Head of Public Sector, BlueFort Security Cybersecurity is often framed as a technology challenge. New platforms, stronger controls, and better detection capabilities understandably dominate much of the conversation. Ultimately, every security decision is (for the time being at least) still made by people. Whether that's a frontline worker deciding whether to approve an authentication request, a member of staff assessing the legitimacy of an email, or a CISO determining where to invest limited resources, the human factor remains central to cyber resilience. This was one of the key themes running through this year's Northern WARP Conference, held at King's House Conference Centre in Manchester on 3rd July. Bringing together public sector cybersecurity professionals, information governance leaders, and industry experts from across the UK, the event focused on "Protecting Public Data: The Human Factor". Now in its sixth year, the Northern WARP Conference has become an important opportunity for public sector organisations to share experiences, discuss emerging challenges, and learn from each other. What stood out throughout the day was not only the quality of the sessions, but also the collaborative atmosphere. Discussions continued beyond the formal presentations, with delegates openly sharing challenges, approaches, and lessons learned. As always with these events, there were plenty of valuable conversations. These are some of my key takeaways. Takeaway one: The Human Factor remains central to cyber resilience. Despite the rapid evolution of cybersecurity technology, one theme remains consistent: people continue to sit at the centre of both risk and resilience. This was particularly evident given the event's focus on protecting public data. While organisations continue to invest in security controls and technical capabilities, effective cybersecurity still depends on the decisions made by individuals across the organisation. The challenge is only becoming more complex as artificial intelligence (AI) becomes increasingly embedded into both offensive and defensive cybersecurity. One of the recurring themes throughout the day was the dual nature of AI. On one hand, organisations are rightly concerned about how attackers can use AI to increase the speed, scale, and sophistication of cyberattacks. AI-enabled phishing and more convincing social engineering campaigns are all actively increasing pressure on already stretched security teams. And that's before you even mention Claude Mythos... However, there was also recognition that the challenge is not simply the technology itself. The question is how organisations enable people to make better decisions when faced with increasingly sophisticated threats. This was the theme behind BlueFort's session, delivered alongside its partner iboss, entitled "Enhancing Human Decisions with AI-Powered SASE." I presented the session with Simon Eappariello, SVP EMEA & APJ at iboss, and BlueFort Security Ltd looked at how capabilities like AI-powered security, Zero Trust Network Access (ZTNA), cloud-delivered security controls, and continuous monitoring can help organisations strengthen security while enabling users to work effectively. The key message was that technology alone is not the answer. Organisations need the right strategy, processes, and expertise in place to ensure emerging technologies are adopted securely and deliver meaningful outcomes. Takeaway two: AI adoption requires the right foundations. The discussion around AI has understandably moved quickly from "should we use it?" to "how do we use it safely?" This transition introduces a range of considerations for public sector organisations. AI has the potential to transform productivity, service delivery, and decision-making, but it also introduces new risks around data protection, governance, access control, and accountability. One of the challenges highlighted during many of my conversations at Northern WARP was that lots of organisations understand the importance of adopting AI securely but are still working through what that looks like in practice. This is where having the right foundations becomes critical. Many of you will have heard me say that before implementing new technologies, organisations need visibility of their current security posture, an understanding of where risks exist, and a clear roadmap for improvement. This requires more than simply deploying new tools. It requires ongoing assessment, expertise, and the ability to continuously adapt as both threats and technologies evolve. This is one of the principles behind BlueFort Evolve, its outcome-driven cybersecurity services ecosystem. By combining specialist expertise, structured assessments, and continuous improvement activities, Evolve helps organisations identify gaps, validate technology decisions, and maximise the value of their security investments over time. The reality is that cybersecurity teams are being asked to secure increasingly complex environments while managing limited resources. Access to the right expertise, at the right time, is becoming just as important as the technology itself. Takeaway three: governance and compliance continue to shape cyber priorities. Unsurprisingly, governance and compliance remained a significant topic throughout the conference. For many public sector organisations, the National Cyber Security Centre (NCSC) Cyber Assessment Framework (CAF) continues to provide an important structure for improving cyber resilience. However, one of the strongest messages from the discussions was that compliance cannot simply become a tick-box exercise. Frameworks such as CAF provide valuable guidance, but effective cyber resilience requires embedding security into organisational culture. This means recognising that cybersecurity is not solely the responsibility of IT and security teams. Every employee who accesses systems, handles information or makes decisions that affect risk has a role to play. The upcoming Cyber Security and Resilience Bill was also part of wider conversations around the increasing expectations being placed on organisations to demonstrate stronger resilience and accountability. The road ahead is clear: organisations will increasingly need to demonstrate not only that they have security controls in place, but that those controls are effective, understood and continuously improved. Takeaway four: SASE is becoming the direction of travel, but complexity remains a barrier. Another recurring theme throughout the day was the evolution of network security. Most public sector technology leaders recognise that traditional security models built around fixed networks and perimeter-based controls no longer reflect how their organisation now operates. Users are distributed, applications are increasingly cloud-based, and access needs to be secured regardless of location. This is driving greater interest in Secure Access Service Edge (SASE), which brings networking and security capabilities together through a cloud-native architecture. However, while the strategic direction is increasingly understood, implementation remains a challenge. Conversations with delegates highlighted common concerns around replacing legacy infrastructure, managing migration complexity and ensuring that security improvements do not disrupt critical services. The challenge is therefore not necessarily recognising the need for change, but understanding how to make that transition effectively, reducing complexity while improving security outcomes. Collaboration remains the foundation of cyber resilience. If there was one overarching theme from Northern WARP, it was collaboration. The event itself demonstrated the value of bringing together public sector organisations, security professionals, and technology experts to share experiences and learn from each other. Cyber threats are evolving rapidly, and no organisation can realistically address every challenge alone. Building resilience requires collaboration, knowledge sharing, and access to the right expertise. Technology will continue to advance, and AI will undoubtedly play an increasing role in both cybersecurity and the wider public sector landscape. But the fundamentals remain the same: understanding risk, making informed decisions, and ensuring that people, processes, and technology work in lockstep. For public sector organisations protecting sensitive information and essential services, that combination will remain critical. BlueFort Security is committed to helping public sector organisations strengthen cyber resilience through leading security technologies, specialist expertise, and outcome-driven services. Its work with organisations across the sector is focused on reducing risk, improving security maturity, and helping teams navigate an increasingly complex threat landscape. If BlueFort Security Ltd didn't get a chance to chat during the conference, or you weren't able to attend, drop me or Jamie Craggs a message or call BlueFort Security Ltd on 01252 917000.

PR Newswire
Jul 1st, 2026
iboss launches free AI security platform for complete shadow AI visibility

iboss has launched a free AI Security Platform that provides organisations with complete visibility into their AI tool usage. The platform offers instant signup and deployment, revealing an organisation's complete AI footprint within hours using technology that protects regulated enterprises. The platform tracks prompts, sessions and users in real time across ChatGPT, Microsoft Copilot, Gemini, Claude and other services, covering both browser-based and desktop applications. It automatically inventories and classifies tools by risk, with full prompt and response history searchable by user, vendor or date. Organisations can upgrade to paid tiers for enforcement capabilities, including policy controls, data leak prevention and AI agent governance. The platform is designed to help organisations discover shadow AI, control costs, prevent data leaks and maintain compliance whilst meeting regulated-industry standards.

HiTechNectar
Jul 1st, 2026
iboss launches free AI Security Platform, giving every organization visibility and control over AI.

iboss launches free AI Security Platform, giving every organization visibility and control over AI. Instant signup and free shadow AI discovery reveal an organization's complete AI footprint within hours, powered by the same technology that protects the world's most regulated enterprises Machine Learning & Artificial Intelligence ORLANDO, Fla., July 1, 2026 /PRNewswire/ - iboss, the cloud security company trusted by government agencies and the world's most regulated enterprises, today launched the AI Security Platform, a new service that gives any organization complete visibility into the AI tools its people are using, free of charge. Signup is instant, deployment takes an afternoon, and a complete AI footprint appears within hours. Organizations that want to go beyond visibility can upgrade on the same platform to enforce AI policy, prevent data leaks, and govern AI agents. As AI adoption accelerates, security teams have struggled to keep pace. Employees routinely bypass corporate-approved AI platforms, signing in to personal accounts and sharing sensitive messages, customer data, and source code with tools no one has vetted. Compounding the problem, AI agents embedded across endpoints and servers open their own outbound connections to enterprise environments, creating exposure that most organizations cannot detect, let alone control. "Every organization is asking the same first question about AI: what is actually running here?" said Paul Martini, CEO of iboss. "That answer should not require a procurement cycle or a six-figure contract. We made discovery free for everyone because visibility is the foundation of AI security, and we built it on the same engine that secures the most demanding government and financial environments in the world. Free does not mean lightweight. It means there is no longer any excuse to be blind." The AI Security Platform tracks prompts, sessions, users, and risk in real time across ChatGPT, Microsoft Copilot, Gemini, Claude, Perplexity, and dozens of other services, covering both browser-based tools and desktop AI applications such as Cursor. Every tool is automatically inventoried and classified by risk the moment it appears on an endpoint, with usage attributed to individual users and full prompt and response history that is searchable by user, vendor, message, or date. For organizations ready to move from visibility to enforcement, paid tiers unlock the platform's control plane: default Allow, Block, or Redirect policies per AI category with fine-grained, per-service exceptions; in-the-moment coaching messages; copy, paste, download, and upload controls for each service; tenant restrictions that keep employees in enterprise AI accounts instead of personal ones; and default-deny connection policies for AI agents running on endpoints and servers, with domain allow and block lists. The model is intentionally simple: start free, see everything, then apply controls at the pace of your security program. The platform scales in both directions. A single user can sign up to understand and protect their own AI activity, while global enterprises can mass-deploy pre-configured Windows and macOS installers through their existing MDM and see results the same day, with no per-device enrollment and no professional services engagement. Organizations are using the AI Security Platform to: * Discover shadow AI: Instantly uncover every AI tool in use, including unsanctioned apps, with automatic inventory, per-user activity attribution, and risk classification. * Control runaway AI costs: See AI usage broken down by tool and user to uncover what is driving rising AI spend and bring it under control. * Prevent data leaks: Block risky prompts, uploads, downloads, and copy and paste actions while keeping approved AI tools open, with coaching messages that guide users in the moment. * Secure AI agents: Apply default-deny connection policies to AI agents on endpoints and servers, controlling exactly which domains they can reach. * Stay compliant and audit-ready: Maintain full prompt and response capture, searchable session history, and detailed audit trails to meet regulatory requirements. * Meet regulated-industry standards: Operate with HIPAA-aware data handling, PCI-grade controls, and FedRAMP-aligned deployment options across healthcare, finance, and government. "Organizations should not have to choose between a tool that is easy to adopt and one that can stand up to an audit," Martini added. "The AI Security Platform is both. It is free to start, running within hours, and built to the standard that banks, hospitals, and government agencies require. Our goal is simple: when anyone, anywhere, asks how to see and control AI, this is the answer." The AI Security Platform is available now, free, with instant self-service signup and no sales contact required: https://aisecurityplatform.ai/ About iboss iboss is the AI control and visibility plane for the modern enterprise, giving organizations the power to discover every AI tool and agent running across their environment, govern how each one is used, and stop sensitive data from leaving through them. This AI security capability is delivered on the iboss Zero Trust Secure Access Service Edge (SASE) cloud platform, which consolidates VPN, Secure Web Gateway (SWG), SD-WAN, branch firewalls, Browser Isolation, and Cloud Access Security Broker (CASB) capabilities into a single cloud-based service, replacing legacy solutions to enhance security, reduce complexity, and lower costs. Utilizing Zero Trust Network Access (ZTNA), iboss grants users access only to the applications they need based on their identity, minimizing the risk of breaches and data loss. With a single-pane-of-glass management console, iboss empowers organizations to securely embrace AI, improve user experience, and support a distributed workforce in today's evolving digital landscape. Discover more Search Engines Web Apps & Online Tools Machine Learning & Artificial Intelligence SOURCE iboss HiTechNectar send you the latest trends and best practice tips for online customer engagement: Receive Updates: HiTechNectar hate spams too, you can unsubscribe at any time.

PR Newswire
Mar 23rd, 2026
iboss launches signatureless CASB to secure AI-generated cloud apps in real time

iboss has launched an AI-powered Cloud Access Security Broker designed to address security challenges posed by "vibe coding", where generative AI enables non-developers to create cloud applications in minutes. The company announced the product at RSA Conference 2026. The platform uses signatureless discovery to identify and control any cloud application, including those built seconds ago, without relying on traditional application databases or API integrations. Key features include machine learning-based risk scoring, real-time page content manipulation to enforce security policies, and full monitoring of generative AI conversations across platforms like ChatGPT and Copilot. iboss was recently recognised as a Leader and Outperformer in GigaOm's SASE Radar Report. The company operates over 100 global points of presence and holds more than 230 patents.

THEJO Ai
Jan 24th, 2026
iboss launches AI-powered security tool for Microsoft 365 and Salesforce

Harmonic, an AI startup co-founded by Robinhood CEO Vlad Tenev, has raised $120 million in a Series C round led by Ribbit Capital, valuing the company at $1.45 billion. Sequoia and Kleiner Perkins participated, with Emerson Collective joining as a new backer. The pre-revenue company is developing "Mathematical Superintelligence", focusing on advanced reasoning that eliminates hallucinations by requiring AI outputs in Lean4 programming language for verification. Its Aristotle model achieved top-level performance at the International Mathematical Olympiad in July. Founded in 2023, Harmonic has raised $295 million across three rounds in 14 months. The funding will support computing power for model training. The company currently offers Aristotle via free API and plans future commercialisation in safety-critical industries like aerospace and finance.