Tesla

Makes electric cars, robotaxis and grid batteries

Service Advisor

Service Advising & EstimatingConfirmed live in the last 24 hours

Full-timeTainan City, TaiwanNo salary listedIn-person

About the Job

Requirements

Welcome customers visiting the service center and provide solutions to their vehicle service needs.
Assist customers with insurance claims and accident repair processes.
Assist with vehicle damage assessment and repair cost estimation for insurance claims.
Manage repair orders, monitor repair progress, and ensure service quality throughout the repair process.
Address customer concerns and technical inquiries by collaborating with technicians.
Coordinate repair schedules with internal teams and explain repair status to customers.
Contact customers and arrange vehicle pick-up and delivery schedules.
Follow up with customers after repairs to ensure satisfaction with the services provided.

Responsibilities

Welcome customers visiting the service center and provide appropriate solutions to their vehicle service needs.
Assist customers with insurance claim and accident repair processes.
Support vehicle damage assessment and repair cost estimation for insurance claims.
Manage repair orders, monitor repair progress, and ensure service quality throughout the repair process.
Address customer concerns and technical inquiries by collaborating closely with technicians.
Coordinate repair schedules with internal teams and communicate repair status and timelines to customers.
Contact customers and arrange vehicle pick-up and delivery schedules.
Follow up with customers after repairs to ensure satisfaction with the maintenance and repair services provided.

Category	Vehicle Service
Location	台南市
Requisition ID	275947
Type	Full-time

Job Description

Welcome customers visiting the service center and provide appropriate solutions to their vehicle service needs.<br>





Job Responsibilities

1. Welcome customers visiting the service center and provide appropriate solutions to their vehicle service needs.

2. Assist customers with insurance claim and accident repair processes.

3. Support vehicle damage assessment and repair cost estimation for insurance claims.

4. Manage repair orders, monitor repair progress, and ensure service quality throughout the repair process.

5. Address customer concerns and technical inquiries by collaborating closely with technicians to deliver an excellent service experience.

6. Coordinate repair schedules with internal teams and communicate repair status and timelines to customers.

7. Contact customers and arrange vehicle pick-up and delivery schedules.

8. Follow up with customers after repairs to ensure satisfaction with the maintenance and repair services provided.

Job Requirements

1. 招待親臨保養廠的顧客並提供解決方案

2. 協助汽車出險理賠相關事宜承辦

3. 協助保險理賠車身估價

4. 跟進保修車輛開單、進度掌控、品質監控

5. 解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務

6. 與廠內團隊議定維修時間，通知及與顧客講解維修情況

7. 與顧客聯繫並安排車輛交還時間

8. 跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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