GBS RTR Regional Manager - Americas

GBS RTR Regional Manager, Americas

Position Summary

The Americas RTR Manager is responsible for leading the Record-to-Report (RTR) operations across the America region within Copeland's Global Business Services organization. The role is accountable for ensuring accurate, timely, and compliant financial close and reporting processes while driving operational excellence, standardization, continuous improvement, and stakeholder satisfaction.

The position leads a team of RTR professionals supporting multiple business units and legal entities across the region and partners closely with Business Unit Finance, Enterprise Finance, etc.

Key Responsibilities

Service Delivery & Operations

• Lead end-to-end RTR processes for the America region.
• Ensure timely and accurate month-end, quarter-end, and year-end close activities.
• Monitor and manage service level agreements (SLAs), KPIs, and operational performance metrics.
• Review and approve critical journal entries, balance sheet reconciliations, and reporting deliverables.
• Ensure compliance with accounting policies, internal controls, SOX controls ( when applicable ).
• Drive issue resolution and escalation management for critical close activities.

Team Leadership

• Lead, coach, and develop a high-performing RTR organization.
• Establish clear performance expectations and development plans for team members.
• Foster a culture of accountability, collaboration, inclusion, and continuous learning.
• Support succession planning and talent development initiatives.
• Promote employee engagement and retention.

Stakeholder Management

• Serve as the primary point of contact for America Finance leadership regarding RTR activities.
• Build strong partnerships with Business Unit Controllers and Finance teams.
• Communicate operational performance, risks, and improvement opportunities to leadership.
• Lead governance meetings and business reviews with key stakeholders.

Continuous Improvement & Transformation

• Identify and implement process improvements that enhance efficiency, quality, and scalability.
• Drive standardization, harmonization, and simplification of RTR processes across the region.
• Support automation and digital transformation initiatives.
• Facilitate transitions, knowledge transfers, and stabilization activities for new scope migrating into GBS.
• Leverage Lean, Six Sigma, or other operational excellence methodologies where applicable.

Governance, Controls & Compliance

• Ensure adherence to corporate accounting policies and procedures.
• Partner with RTR GPO to maintain a strong control environment.
• Support internal and external audits.
• Manage remediation plans for control deficiencies and audit findings.
• Monitor risk areas and implement corrective actions proactively.

Required Qualifications

• Bachelor's degree in Accounting, Finance, or related field.
• 8+ years of progressive accounting and finance experience.
• 5+ years of people leadership experience.
• Strong knowledge of Record-to-Report processes, including:
  • General Ledger
  • Journal Entries
  • Fixed Assets
  • Intercompany Accounting
  • Balance Sheet Reconciliations
  • Financial Reporting
  • Close Management
• Experience supporting multinational organizations and multiple legal entities.
• Advanced English communication skills.
• Experience managing regional or global finance teams.
• Experience leading transitions and transformation projects.
• Experience working in a matrixed, global organization.

Preferred Qualifications

• CPA, CMA, or equivalent professional certification preferred.
• Knowledge of Oracle, HFM or other major ERP platforms and consolidation tools.
• Experience in a Shared Services or GBS environment preferred.
• Continuous Improvement, Lean, or Six Sigma certification.

Key Competencies

• Leadership and Talent Development
• Strategic Thinking
• Stakeholder Management
• Operational Excellence
• Financial Acumen
• Change Management
• Problem Solving
• Decision Making
• Collaboration and Influence
• Customer Focus

Success Measures

• On-time close completion.
• Reconciliation completion and aging metrics.
• SLA and KPI attainment.
• Stakeholder satisfaction scores.
• Employee engagement and retention.
• Productivity and automation improvements.
• Successful transition and stabilization of new processes.

Office First Hybrid Work Arrangements:

This role is hybrid eligible with the requirement to be in office at least three day per week. Colleagues are expected to demonstrate and office first mindset, which is the understanding that teams will collaborate in-person and colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your teams and leader to determine when you should be in office to drive meaningful connection and to best serve our customers