Phone Sales Representative - Aftermarket Auto Parts
About the job
- A high school diploma or an equivalent combination of education and experience is required.
- Must have or be able to acquire automotive knowledge for all supported vehicles.
- Must have sales ability and some product knowledge or the ability to learn.
- Must maintain attendance according to company policy.
- Must maintain professionalism and use tact when dealing with difficult customers.
- Must be proficient in computer keyboarding and internet use, including Microsoft Word and Excel.
- Must have a reliable personal computer and sufficient internet speed to meet role expectations; dual monitors are highly recommended.
- Must have organizational skills and be able to handle multiple tasks simultaneously.
- Must have oral and written communication and interpersonal skills.
- Must be able to prioritize workload and meet deadlines.
- Must successfully complete the Turn5 sales new-hire training program upon hire.
- Must reside in Pennsylvania, Ohio, Maryland, Virginia, South Carolina, Georgia, Florida, Mississippi, Kansas, Texas, Arkansas, Wisconsin, Minnesota, Indiana, Nevada, or Utah.
- Must meet the essential job functions, including visual and hearing capability; ability to sit for long periods; maintain attendance; work under pressure to meet strict deadlines; operate general office equipment; and communicate with customers, vendors, and others by inbound and outbound calls, texts, chats, and emails.
- Handle customer communication by calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
- Make outbound calls and text messages to existing customers to follow up on sales leads, tickets, and quotes, and close sales.
- Take inbound calls, text messages, tickets, and chats from any queues as needed and directed by the leadership team.
- Use enthusiasm and product knowledge to sell automotive accessories.
- Use sales in one category to recommend related vehicle modifications, such as lowering kits, lift kits, suspension components, bumpers, winches, and LED light upgrades.
- Build rapport with customers to foster repeat business, including by addressing service-related issues.
- Provide prompt, efficient service for inquiries while maintaining a professional and courteous demeanor.
- Enter and process orders, returns, and customer inquiries, including ESD updates and cancellations.
- Answer customer questions, educate customers, and provide purchasing suggestions as needed.
- Use available programs, including phone, chat, texting, live-chat tickets, and quotes, to achieve biweekly sales goals and performance metrics.
- Meet performance expectations for customer-service quality, customer contacts, and revenue targets.
- Notify the Sales leadership team of trends or problems encountered.
- Continue education through company-sponsored programs and the learning management system to improve expertise in supported vehicles.
- Participate in special projects and perform other duties assigned by management.
- Work alternative schedules when unforeseen circumstances affect demand for customer-critical roles.
- Being bilingual is a plus.
About the company
Turn5 operates as an e-commerce business specializing in aftermarket auto parts, running the award-winning stores AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com from its Paoli, PA campus. Its products are aftermarket auto parts sold online through robust catalogs and websites, with services like free same-day shipping and pre-painted accessories to speed and simplify installation for customers. The company leverages strong manufacturer and vendor relationships and a large, customer-focused team (400+ employees) to provide prompt service and delivery, differentiating itself through its emphasis on the customer experience and rapid fulfillment. Turn5’s goal is to continue expanding its brands and reach while maintaining close collaboration with technology partners, manufacturers, and customers to stay at the industry’s forefront.
Company Size
201-500
Company Stage
Grant
Total Funding
$610K
Headquarters
Tredyffrin Township, Pennsylvania
Founded
2001
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Simplify's Take
What believers are saying
- Turn5 acquired Eckler's in 2024, expanding into classic restoration buyers immediately.
- Indeed postings in 2025 show hiring across ecommerce, video, warehouse, and controller roles.
- The 2025 Paoli headquarters opening expanded product development, testing, and content capacity.
What critics are saying
- Revelio shows headcount fell from 493 in 2023 to 481 in 2026.
- Indeed reviews in 2025 cite rude management, PIPs, and weak technical support.
- Amazon, RealTruck, Summit Racing, and JEGS compress margins; direct-to-consumer OEM catalogs threaten relevance.
What makes Turn5 unique
- Turn5 owns niche brands AmericanMuscle, ExtremeTerrain, AmericanTrucks, and Eckler's.
- It combines parts commerce with install videos, fitment guidance, and content-driven shopping.
- Its Paoli HQ and Las Vegas warehouse support rapid shipping and in-house media production.
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Benefits
Paid Vacation
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Gym Membership
Health Insurance
Vision Insurance
Dental Insurance
Employee Discounts
Growth & Insights and Company News
6 month growth
0%1 year growth
0%2 year growth
1%Parts authority Turn5, Inc. (T5) releases Part 3 of its 2023 Badlands Bronco “Gator” build featuring upgrades to its armor, appearance, and lighting.
Aftermarket parts authority Turn5, Inc. (T5) is back to unveil Stage 2 of its 2023 Badlands Bronco build — the grand prize in its summer sweeps ending September 30 th, 2023.
Turn5, an e-commerce aftermarket automotive parts retailer, officially moved to a larger headquarters facility in Paoli, Pennsylvania, a suburb of Philadelphia.