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Tekmetric

Cloud-based shop management for auto repair

Senior Product Manager

Full-TimeUpdated on 10/2/2026
No salary listed
Senior
Remote in USA
RemoteSeveral team and company-wide offsites per year are expected; travel is required.

About the job

Requirements
  • At least 5 years of product management experience, preferably in enterprise-level software-as-a-service.
  • At least 2 years of experience working with and delivering generative artificial intelligence or machine learning solutions to market.
  • Ability to establish business cases, validate hypotheses, and grow features from inception to market scalability.
  • Proven success influencing peers across cross-functional teams in a highly matrixed, global organizational environment.
  • Strong executive presence and communication skills.
Responsibilities
  • Drive planning and execution of product initiatives from concept to launch, aligned with business goals and market trends.
  • Develop deep knowledge of the auto repair domain to identify product opportunities for core users.
  • Lead key artificial intelligence product initiatives, applying generative artificial intelligence solutions to help customers do their jobs better and faster.
  • Understand core users’ jobs to be done and incorporate concept testing and usability testing into an iterative development process.
  • Collaborate with design, engineering, product marketing, and sales teams on product vision, strategy, go-to-market plans, pricing, packaging, and business priorities.
  • Ensure products meet users’ unmet needs while mitigating risks related to value, feasibility, and usability.
  • Build products with business outcomes in mind and measure whether those outcomes are achieved.
  • Define and communicate the long-term vision for the owned product area and translate it into executable roadmaps.
  • Educate sales, support, and consulting teams on new technology so they can sell, troubleshoot, and use it effectively.
Desired Qualifications
  • Hands-on experience with product analytics software such as Amplitude, Mixpanel, FullStory, Heap, or Pendo.
  • A growth mindset and pragmatic approach to driving strategy and fast-paced execution.
  • Passion for continuous optimization and improvement, with a focus on customer experience.

About the company

Tekmetric provides a cloud-based shop management system for auto repair shops in the US and Canada. It centralizes shop operations with automated reports, digital vehicle inspections with photos and videos, and trend insights, and it connects with OEC RepairLink to streamline OE dealer interactions. The system is sold on a per-shop monthly subscription, not per user, and it leverages an ecosystem of about 30 industry partners for integrated workflows. Its goal is to help shops improve efficiency, transparency with customers, and profitability by moving from paper-based processes to digital records.

Company Size

201-500

Company Stage

Early VC

Total Funding

$1.6M

Headquarters

Houston, Texas

Founded

2015

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Simplify Jobs

Simplify's Take

What believers are saying

  • Kristen Young became first CFO on August 26, 2026, strengthening scaling discipline.
  • Tekmetric launched Shop Index and Digital Ads in 2026, monetizing its proprietary shop dataset.
  • Management now serves over 15,000 shops, expanding cross-sell for Marketing, Phones, and future AI tools.

What critics are saying

  • Tekmetric still depends on core shop adoption; rival systems can bundle CRM and payments faster.
  • Digital Ads and Phones enter Google, RingCentral, and agency territory, inviting margin compression by 2027.
  • Any failed Shopgenie integration or product bloat could slow service, trigger churn, and break growth momentum.

What makes Tekmetric unique

  • Tekmetric aggregates data from 15,000 shops, powering benchmarking, pricing, and workflow products.
  • Tekmetric unifies SMS, CRM, ads, phones, and marketing inside one auto-repair platform.
  • Tekmetric’s 70-plus integrations and OEM links deepen switching costs across parts, payments, and communications.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Remote Work Options

Flexible Work Hours

Paid Vacation

Paid Sick Leave

401(k) Retirement Plan

401(k) Company Match

Life Insurance

Disability Insurance

Wellness Program

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

↓ -1%

1 year growth

↓ -2%

2 year growth

↓ -2%
Business Wire
Sep 25th, 2026
Tekmetric Announces Growth Investment to Further Disrupt the Auto Repair Industry

Tekmetric, the leading cloud-based shop management system for automotive repair shops, today announced the close of a growth investment from Susquehanna Grow...

AftermarketNews
Aug 26th, 2026
Tekmetric names Young as first CFO.

Tekmetric names Young as first CFO. Kristen Young joins Tekmetric after holding finance leadership roles at Grammarly, Pivotal and SurveyMonkey. Jeff White is the Managing Editor of Counterman. He joined Babcox after a 20-year career in TV News as a Producer. You can contact him at [email protected] Published: August 26, 2026 Tekmetric announced the appointment of Kristen Young as its first chief financial officer. The company said the hire reflects its growth and its commitment to building the financial foundation, product depth and operational scale to support that growth. "Shops feel it when we invest in the right things: in the product, in how fast we move, in the support they get. Bringing in Kristen at this stage is a deliberate bet on doing that even better," said Lauren Langston, president and chief operating officer of Tekmetric. "She's seen what it takes to scale software that people genuinely rely on, and that's exactly the kind of growth we're building toward - on behalf of our shops and the whole industry." Tekmetric added that Young brings experience scaling high-growth software companies, building finance functions from the ground up and helping teams grow with the discipline and rigor to sustain it. The daughter of small-business owners, she has seen firsthand what the right software can do for an operator, a thread she carries into her work for the shops Tekmetric serves. "Tekmetric has built something special: a platform shop owners genuinely rely on, in a market with room to run," said Young. "What drew me in was a team that leads with mission over ego, paired with the rigor to match. My job is simple: make sure every dollar we invest makes Tekmetric better for shops and their customers." About Kristen Young. Young joins Tekmetric from Grammarly, where she built the finance function as the company scaled to more than $700 million in annual revenue. Prior to Grammarly, she led several finance teams at Pivotal, an enterprise software company, guiding the team through its acquisition by VMware. She spent nearly five years at SurveyMonkey across M&A, business development and business operations, and helped take the company public. She began her career in investment banking at J.P. Morgan and in corporate finance and M&A at Booking.com. She holds an MBA from Harvard Business School.

Yahoo Finance
Jul 7th, 2026
Tekmetric launches free benchmarking tool for auto repair shops using data from 15,000 nationwide locations

Tekmetric has launched the Tekmetric Shop Index, a free benchmarking tool for auto repair shops across the United States. The platform allows shop owners to compare their performance against top-performing shops nationwide or within their state, with no account required. The tool measures four key profitability metrics: average repair order, car count, parts margin and effective labour rate. Shop owners can enter their data and instantly see anonymous comparisons drawn from Tekmetric's network of more than 15,000 shops. "You can't improve what you're not measuring," said Sunil Patel, Tekmetric's founder and CEO. The company aims to provide real industry data to help shop owners identify growth opportunities and make informed business decisions. Results remain private and anonymous for all users.

Business Wire
Apr 13th, 2026
Tekmetric launches digital ads and phone tools for 14,000 auto repair shops

Tekmetric, a platform used by over 14,000 auto repair shops in the US, has launched two products to help shops attract customers and manage phone calls. The company unveiled Tekmetric Digital Ads and Tekmetric Phones at its Tektonic 2026 conference in Houston. Digital Ads helps shops appear in local search results on Google Maps and Yelp. Early campaigns show strong returns, with one generating $3,865 in revenue from $381 in ad spend. The product is currently in early access, with general availability planned for summer 2026. Tekmetric Phones, integrated with RingCentral, displays customer history and vehicle details before advisors answer calls. The product is now in beta for existing RingCentral users and requires Tekmetric's shop management system.

AftermarketNews
Nov 12th, 2025
Tekmetric Appoints Jared Haleck as Chief Product Officer

Tekmetric appoints Jared Haleck as chief product officer. Tekmetric announced the appointment of Jared Haleck as its first chief product officer. The company said the new role shows Tekmetric's commitment to driving innovation and improving product capabilities. "Great product is our highest priority, and discipline matters," said Sunil Patel, founder and CEO of Tekmetric. "Under Jared's leadership, we'll double down on shipping tools that continue to impact shop owners' bottom line: speed to estimate, bay efficiency, accurate job costing and bringing customers back to the shop. We're excited for Jared's leadership to sharpen that focus and speed our delivery." Chief product officer to lead product strategy and growth. As chief product officer, Haleck will lead Tekmetric's product strategy and roadmap. He will help shop owners gain clearer visibility into operations, improve profitability and deliver a better customer experience. His background in AI, VoIP and workflow automation will drive Tekmetric's mission to help auto repair shops thrive by providing the means to be better every single day, the company said. "Tekmetric has built something truly special, a platform that empowers shop owners to succeed," said Haleck. "I'm honored to join a team so focused on the people who keep our communities moving. Everything we build will map to the results shop owners care about: higher ARO, more cars through the door, faster turnaround and happier customers." Haleck brings deep product experience and industry connection. Haleck has led product teams at Suralink, Kantata and Mavenlink. At those companies, he delivered workflow and performance innovations for small businesses and global enterprises. Earlier, he led product development at InsideSales.com and helped pioneer modern digital sales technologies for distributed B2B teams. Before starting his professional career, he worked in his family's tire and auto repair shop - a connection to the industry he'll now serve.