Tech Lead – Testing & Quality Assurance

Tech Lead - Testing & Quality Assurance N

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

A technical, hands-on SDET role that builds and owns automation for the insurance broking platform, working closely with Product, Engineering, and Business. Automation-first and code-first: candidates are expected to write production-quality Python (and/or Java) code — building frameworks and tooling, not just recording scripts or running existing suites — and to be able to pick up feature/backend coding tasks when asked.

Hiring Bar — Technical Orientation & Screening

Screen for programmer orientation, not tool familiarity: ask candidates to design and write an automation framework from scratch in the interview (not just describe using Selenium/Playwright), and to reason about code structure, reusability, and maintainability the way a developer would.

Include a hands-on coding round (live coding or a timed take-home exercise) in Python or Java — the same bar used for developer hiring, not a watered-down QA-only bar.

Ask about and review any personal/GitHub projects, prior automation frameworks built from scratch, or scripting/tooling work beyond test automation — a strong signal for future conversion into a Programmer role.

During the interview, explicitly probe willingness and aptitude to move into a Developer/Programmer role as QA automation matures — flag candidates who show strong interest and aptitude for this growth path.

Responsibilities

Automation Engineering (Primary Focus)

Design, build, and own automation frameworks from scratch (UI and/or API) in Python and/or Java — this is core engineering work, not a secondary skill.

Write clean, maintainable, version-controlled automation code with proper design patterns (Page Object Model, data-driven/keyword-driven frameworks, reusable libraries).

Integrate automated suites into CI/CD pipelines; own test-execution infrastructure end to end.

Be able to read, debug, and where needed contribute to application code (Java/Spring Boot or Python services) to unblock testing — this role should be comfortable working inside the codebase, not just around it.

Agentic-AI & Domain-Specific Test Coverage

Agentic AI output testing: build automated tolerance-based assertions and confidence-score boundary testing for non-deterministic LLM outputs from agents built on Microsoft Agent Framework and Azure OpenAI — requires writing real test harnesses, not manual spot-checks.

Rules-engine testing: build automated test matrices covering all hard-check and soft-check validation rule permutations.

Email-ingestion testing: automate simulation of authorised/unauthorised senders, malformed attachments, and threading scenarios via Microsoft Graph API.

Integration testing: automate API and end-to-end tests across AIM API, ImageRight, carrier portals, and Cora Sequence REST endpoints, including mock/stub strategies where carrier portals are not available for testing.

Domain-scenario testing: build automated coverage for policy search, co-broker duplicate detection, and mid-term binding paths.

Functional & Exception-Path Testing

Understand product requirements, business workflows, and technical design; design test cases and test data for scenarios that aren't yet automated.

Perform functional, regression, integration, system, and UAT testing where automation coverage doesn't yet exist — this should be a shrinking share of the role's time as automation matures, not the default mode of working.

Identify, log, track, and validate defects with clear reproduction steps.

QA Process, Collaboration & Growth Track

Help define QA processes, test strategies, and documentation standards; establish entry/exit criteria and release sign-offs.

Work closely with Product Managers and Engineering on requirements/acceptance criteria; participate in sprint planning and retrospectives.

Take on incremental feature/backend coding tasks alongside Engineering as automation coverage grows, as part of the planned transition path from QA Engineer to Programmer.

Minimum Qualifications

Strong, hands-on Python and/or Java coding ability — at a level comparable to a junior/mid-level developer, not just test-scripting familiarity. Must be able to build an automation framework from a blank repository, not just extend an existing one. Relevant years of hands-on test automation engineering (not primarily manual testing) on web/enterprise applications; strong SDLC/STLC/Agile grounding.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

ISTQB Certified Tester - International Society for Technology in Education (ISTE), Oracle Certified Professional - Java SE 8 Programmer - KodNest

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Penetration Testing, People Leadership, Personal Effectiveness, Quality Assurance (QA), Quality Management, Risk Management, Security Testing, Storytelling

Language

English (Required)

Language Proficiency -

English (OVERALL - Advanced - C1)

Additional Job Location -

Job Type

Regular

Master Skill List -

DNU Testing & Quality Assurance N

Remote Type -

Hybrid

Work Shift -

Flex Time (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.