Clinical Support Manager

Sunrise,FL - USA

Position Requirements

RESPONSIBILITIES

Team Leadership & Development

·  Provide day-to-day leadership, coaching, and direction to Clinical Support team members.

·  Establish clear expectations and monitor workload, productivity, quality, and service levels.

·  Train and develop team members to ensure consistent execution of clinical support processes.

·  Identify development opportunities and provide ongoing feedback and coaching.

·  Promote a collaborative, accountable, and customer-focused team environment.

·  Coordinate team coverage and workload allocation to ensure continuity of support across assigned facilities.

Clinical Operations Support

·  Oversee the administrative processes supporting anesthesia providers and clinical operations across assigned facilities.

·  Partner with Clinical Services leadership to address operational needs and resolve support-related issues.

·  Support site implementations, de-implementations, service expansions, and other operational transitions.

·  Coordinate and monitor completion of provider-related administrative activities and follow up on outstanding items.

·  Serve as an escalation point for clinical support issues requiring additional review or cross-functional coordination.

·  Assist leadership with workforce planning, provider engagement, and operational reporting.

Payroll & HR Service Delivery

·  Oversee clinical support activities related to provider contractual changes, and separation processes.

·  Ensure the team is triaging and processing all provider payroll questions accurately and timely.

·  Monitor payroll questions and coordinate resolution with Payroll, Human Resources, Clinical Services leadership, and other stakeholders.

·  Support consistent use of Workday, ServiceNow and any additional applicable systems.

Identify recurring issues and recommend process improvements.

Provider Contracts & Administrative Support

·  Support administration and tracking of 1099 and per diem provider arrangements.

·  Monitor provider contract renewals, utilization, and required documentation.

·  Coordinate with Contracting, Credentialing, Clinical Services, and other teams to ensure provider information and documentation remain current.

·  Support processing and tracking of clinical-related invoices, check requests, and other administrative transactions as assigned.

Compliance & Risk Support

·  Monitor completion of provider compliance requirements and escalate outstanding or recurring issues.

·  Partner with Compliance and Credentialing teams to maintain accurate provider documentation and support audit readiness.

·  Monitor compliance trends and communicate potential risks or areas requiring corrective action to Clinical Services leadership.

·  Ensure Clinical Support team processes are performed in accordance with organizational policies, procedures, and applicable regulatory requirements.

Process Improvement & Standardization

·  Develop and maintain standardized workflows, procedures, job aids, and documentation for Clinical Support functions.

·  Identify opportunities to simplify processes, reduce manual work, improve accuracy, and enhance provider and stakeholder experience.

·  Partner with Clinical Services leadership to implement operational improvements and new processes.

·  Monitor key operational metrics and trends and provide recommendations for improving clinical support.

·  Support adoption and effective use of organizational systems and technology, including Workday, QGenda, iPro, ServiceNow, and other applicable platforms.

Stakeholder Partnership

·  Maintain effective working relationships with anesthesia providers, Clinical Services leadership, Scheduling, HR Service Delivery, Human Resources, Payroll, Compliance, Credentialing, Contracting, Finance, and other internal stakeholders.

·  Communicate operational issues, trends, risks, and status updates to appropriate leadership.

·  Respond to provider and stakeholder inquiries in a timely and professional manner.

Promote a high level of service and responsiveness across the Clinical Support function.

REQUIRED QUALIFICATIONS

·         Bachelor's degree in Healthcare Administration, Business Administration, Human Resources, or related field preferred; equivalent combination of education and relevant experience may be considered.

·         5+ years of progressive experience in healthcare operations, clinical administration, provider support, HR shared services, or a related environment.

·         Prior experience leading, supervising, or providing work direction to administrative or operational support teams.

·         Experience supporting payroll, workforce administration, provider contracting, compliance, credentialing, or related healthcare operational processes.

·         Strong organizational skills with the ability to manage multiple priorities and deadlines in a complex, fast-paced environment.

·         Demonstrated ability to identify issues, coordinate cross-functional resolution, and appropriately escalate operational risks.

·         Strong written and verbal communication skills with the ability to effectively interact with clinical providers, leadership, and corporate support functions.

·         Proficiency with Microsoft Office applications and experience working with HRIS, workforce management, scheduling, or compliance systems.

PREFERRED QUALIFICATIONS

·         Experience supporting anesthesia, perioperative, physician practice, or other clinical operations.

·         Experience with Workday, QGenda, iPro, and ServiceNow.

·         Experience supporting multi-site or regional healthcare operations.
·         Demonstrated experience with process improvement, workflow standardization, and team development.

TOTAL REWARDS:

North American Partners in Anesthesia (NAPA) offers excellent salary, benefits and paid time off.

• Salary: $98,000 - $125,000 annually

• Generous benefits package, including:

• • Paid Time Off

• • Health, life, vision, dental, disability, and AD&D insurance

• • Flexible Spending Accounts/Health Savings Accounts

• • 401(k)

• • Leadership and professional development opportunities

The Clinical Support Manager is responsible for leading and coordinating the administrative and operational support functions that enable efficient clinical operations across assigned facilities. This role provides day-to-day leadership to clinical support team members and ensures consistent execution of provider-related administrative processes, including payroll support, workforce administration, compliance tracking, contracting support, and operational reporting.

The Clinical Support Manager partners closely with Clinical Services leadership, anesthesia providers, Scheduling, HR Service Delivery, Human Resources, Payroll, Compliance, Credentialing, Contracting, Finance, and other internal stakeholders to resolve operational issues and maintain timely, accurate, and standardized processes.

This position serves as an operational resource and escalation point for the Clinical Support team, promotes accountability and continuous improvement, and ensures team members have the training, tools, and guidance necessary to

EEO Statement

North American Partners in Anesthesia is an equal opportunity employer.