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Freshworks

Cloud-based CRM and customer engagement suite

Lead Sales Compensation

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

  • Five to six years of hands-on experience with Xactly Incent.
  • Advanced knowledge of Xactly Connect, Reporting, or Extend is highly preferred.
  • Ability to manage multiple workstreams, meet strict deadlines, and deliver high-quality results independently with minimal supervision.
  • Good verbal and written communication skills, with the professional presence required to interact with executive-level management.
  • Strong problem-solving abilities and a methodical approach to troubleshooting complex incentive compensation logic.

Responsibilities

  • Lead discovery sessions with stakeholders to identify, analyze, and document detailed business requirements for Xactly modules.
  • Design and build end-to-end solutions in Xactly Incent, including complex rule writing, formulas, and logic configuration.
  • Build and manage data pipelines, extract-transform-load processes, flat-file transfers, and application programming interface integrations using Xactly Connect.
  • Design, configure, and deploy custom applications, including reports and other business use cases, using the Xactly Extend framework.
  • Execute system integration testing and support user acceptance testing to troubleshoot logic gaps and ensure data accuracy.
  • Evaluate existing Xactly instances to identify inefficiencies and implement process improvements or custom technical solutions for complex business challenges.
  • Manage transition to production environments and provide expert-level support after deployment.
  • Create and maintain comprehensive technical documentation, including configuration guides.
  • Derive commissions for direct, indirect, and overlay sales roles globally, including channel partner roles.

Desired Qualifications

  • Advanced knowledge of Xactly Connect, Reporting, or Extend.

About the Company

Freshworks

Cloud-based CRM and customer engagement suite

Freshworks provides a cloud-based suite of customer engagement and employee management software for businesses of various sizes, including modules for customer support, sales, marketing, IT service management, and HR. It works as a single SaaS platform where each module (Freshdesk, Freshsales, Freshmarketer, Freshservice, Freshteam) handles a different task and shares data across departments, with customers choosing tiered subscription plans and optionally extending functionality through a marketplace of apps. The platform combines multiple CRM and business functions on one interconnected system, rather than offering standalone tools. Its goal is to streamline customer interactions and internal processes to improve collaboration and efficiency across departments.

Company size
5,001-10,000
Company stage
IPO
Headquarters
San Mateo, CA
Founded
2010

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