Sandbox VR

Location-based VR entertainment with AAA experiences

Shift Lead - Key Holder

Food Service & HospitalityConfirmed live in the last 24 hours

Full-timeOak Brook, IL, USAIn-person

About the Job

Requirements

Take feedback well and contribute wherever needed.
Be resourceful, self-driven, and adaptable to change.
Maintain a positive, team-focused approach and celebrate group wins.
Arrive on time, in uniform, and ready to work.
Be able to remain on your feet, lift up to 40 pounds, and occasionally use stairs.
Be available to work weekends; evening availability may also be required based on business needs.
Have at least one year of leadership experience in retail or hospitality.

Responsibilities

Greet guests and create a welcoming environment.
Guide guests through the virtual reality experience, including arrival, gearing up, gameplay, and wrap-up.
Share food and beverage offers, repeat-visit offers, and gift cards to increase guest engagement.
Learn the proprietary technology and keep equipment calibrated.
Troubleshoot issues and provide timely, light-hearted updates to guests.
Communicate issues clearly and promptly to management and technical support.
Maintain a clean, energetic store that meets company standards.
Sanitize equipment and display materials and gift cards according to brand standards.
Prepare iPads, body trackers, and equipment before and after each session.
Open and close the store, conduct daily audits, manage break schedules, and monitor labor spending.
Run shift check-ins, coach team members in real time, and train new hires.
Help maintain team performance, morale, and guest service standards.

Salary Range: 19.04 to 19.04 (Currency: USD) (Pay period: per-hour-wage)

Who We Are:

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!

Interested in working at Sandbox VR? Sneak peek of our store experience HERE.

What You Will Be Doing:

Create Unforgettable Guest Moments
Greet guests with energy and invite them into an exciting, welcoming environment
Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
Proactively share offers (F&B, repeat visits, gift cards) to boost engagement

Be a Tech & Experience Expert
Master our proprietary tech and keep gear calibrated
Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
Communicate with management and tech support when issues arise, clearly and quickly

Keep Things Running Smoothly
Maintain a spotless, high-energy store that meets Sandbox VR standards
Sanitize gear thoroughly and display materials/gift cards to brand expectations
Prepare iPads, body trackers, and gear before and after every session

Shift Leadership & Coaching
Open/close the store, manage daily audits, break schedules, and labor spend
Run shift check-ins, coach in real time, and train new hires
Ensure team performance, morale, and guest service standards remain high

What We Are Looking For:

Egoless & Coachable: You take feedback well and pitch in wherever needed
Adaptable & Proactive: You’re resourceful, self-driven, and good with change
Team-Focused: You stay positive and celebrate group wins
Reliable: On time, in uniform, and ready to shine
Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs
Weekend Availability: Required
Leadership: 1+ year in retail/hospitality leadership

Benefits:

Paid sick time + 401(k) match
Commuter benefits (transit + parking)
Referral bonuses + employee discounts
Free VR sessions

Note: Evening and weekend availability may be required depending on the business’ needs.

About the Company

Sandbox VR

Location-based VR entertainment with AAA experiences

Sandbox VR operates in location-based virtual reality entertainment, offering multi-user, in-house developed AAA VR experiences at physical venues and franchises across 45+ locations. Guests visit to buy tickets and participate in shared VR adventures that combine advanced hardware, motion tracking, and spatial audio. The company differentiates itself through in-house development of premium experiences, a global footprint with owned locations and franchises, and partnerships with brands like Netflix. Its goal is to expand its global network and partnerships to provide scalable access to high-quality location-based VR for broad audiences while growing through tickets, franchises, and exclusive deals.

Company size: 501-1,000
Company stage: Series B
Total funding: $119M
Headquarters: San Francisco, CA
Founded: 2016

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