Tesla

Makes electric cars, robotaxis and grid batteries

Used Vehicle Intake Specialist

Service Advising & EstimatingConfirmed live in the last 24 hours

Full-timeBrooklyn, NY, USANo salary listed

About the Job

Requirements

Have 3–4 years of body repair experience or 1–2 years of auto damage appraisal experience.
Have 1–2 years of customer service experience.
Have experience identifying aftermarket parts.
Be proficient in Microsoft Office 365 and web-based tools.
Be able to work weekends and holidays as needed.
Have a valid driver’s license.
Be able to obtain appropriate state licensing, where applicable.

Responsibilities

Assess vehicle damage using photos and on-site inspections, determining severity to estimate parts, labor, and repair time.
Address customer inquiries about wear-and-tear fees and the intake process.
Resolve customer and internal team requests promptly while maintaining service and accuracy.
Collaborate with cross-functional teams, including sales, financial services, and used car stakeholders, to support the customer and vehicle journey.
Prioritize tasks, organize workflows, and adapt to shifting business needs, including flexible on-site presence at delivery locations as needed.
Maintain detailed records of vehicle condition and assessments using Tesla’s internal tools.

Category	Operations & Business Support
Location	Brooklyn, New York
Requisition ID	286664
Type	Full-time

Job Description

<p>Tesla is seeking a Used Vehicle Intake Specialist within the Used Car Operations business. This team is responsible for ensuring seamless customer experiences for all acquired lease returns across North America.</p><p>As a Used Vehicle Intake Specialist, you’ll play a critical role in evaluating the condition of vehicles entering Tesla’s Used Vehicle Program. This position requires a blend of technical expertise in vehicle damage assessment, strong customer service skills, and the ability to collaborate with internal teams to deliver a seamless experience. You’ll ensure accurate damage reporting, generate repair estimates, and support customers throughout the intake process while contributing to Tesla’s mission of sustainability.</p>

Job Responsibilities

Assess vehicle damage using photos and on-site inspections, determining severity to estimate parts, labor and repair time
Address customer inquiries about wear-and-tear fees and the intake process
Resolve customer and internal teams' requests promptly, maintaining a focus on exceptional service and accuracy
Collaborate with cross functional teams including sales, financial services and used car stakeholders in support of customer and vehicle journey
Prioritize tasks, organize workflows and adapt to shifting business needs, including flexible on-site presence at delivery locations as needed
Maintain detailed records of vehicle condition and assessments using Tesla’s internal tools

Job Requirements

3-4 years of body repair experience, or 1-2 years of auto damage appraisal experience
1-2 years of customer service experience with strong communication skills
Experience identifying after-market parts
Proficiency in Microsoft Office 365 and web-based tools
Ability to work weekends and holidays as needed
Valid driver’s license
Ability to obtain appropriate state licensing, where applicable

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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