Quality Operations Engineer

Job Description

Work Arrangement: This role is categorized as onsite. this means the successful candidate to report to the GM office full time.

The Role

The Quality Operations Engineer applies quality engineering principles, GM Manufacturing System tools, and structured problem-solving methods to ensure that manufacturing processes consistently deliver conforming products. The role independently leads quality improvement initiatives, supports manufacturing and support functions, and drives measurable improvements in customer satisfaction, process capability, first-time quality, cost of poor quality, and employee engagement.

What You'll Do

• Daily quality operations and provide technical support to production, maintenance, manufacturing engineering, and logistics teams.
• Monitor and improve key quality performance indicators, including first time-through, scrap, rework, defects per unit, customer concerns, warranty indicators, and cost of poor quality.
• Establish, maintain, and improve standardized work, quality checks, control plans, reaction plans, inspection instructions, and process control documentation.
• Lead structured problem-solving for internal defects, customer complaints, audit findings, and recurring process issues using appropriate quality tools.
• Facilitate root-cause analysis and corrective-action activities using methods such as 5-Why, Ishikawa analysis, DMAIC, and error-proofing.
• Containment, verification, and permanent corrective-action implementation for quality incidents and abnormal conditions.
• Conduct layered process audits, process audits, Torque audits, and other compliance reviews; track findings through effective closure.
• Analyze quality data to identify trends, operational risks, defect patterns, and opportunities for prevention and process improvement.
• Drive process capability and variation-reduction initiatives using SPC, MSA, capability studies, Pareto analysis, and other statistical methods.
• Partner with manufacturing teams to improve line quality, reduce defects at source, strengthen process controls, and prevent recurrence.
• Support launch, engineering changes, trial runs, and process validation activities to ensure production readiness and robust quality performance.
• Manage quality-related material review, deviation, nonconformance, and disposition processes in accordance with applicable procedures.
• Track and report quality scorecards to plant leadership and relevant global teams, highlighting risks, actions, owners, and due dates.
• Evaluate continuous improvement suggestions and lead quality-focused projects that improve customer satisfaction, process robustness, and employee engagement.
• Improve and automate quality business processes and GMS systems using Microsoft Power Apps, Power BI, and other approved digital tools.
• Promote a quality-at-the-source culture through effective communication, visual management, escalation, and cross-functional collaboration.

Your Skills & Abilities (Required Qualifications)

Educational and Experience Background

• Bachelor’s degree in mechanical engineering, Industrial Engineering, or related discipline.
• 2 ~ 4 years of experience in manufacturing quality, quality operations, continuous improvement, or operational excellence.
• Experience applying Lean Six Sigma, GM Manufacturing System, and structured problem-solving tools in a manufacturing environment.
• Demonstrated experience leading corrective-action, defect-reduction, audit, or process-improvement initiatives with measurable results.
• Working knowledge of quality core tools, including APQP, PPAP, PFMEA, Control Plans, MSA, SPC, and capability analysis.

Competencies

• Strong knowledge of manufacturing quality systems, process control, defect prevention, and customer-focused quality principles.
• Strong analytical skills and the ability to interpret quality data, identify trends, and make fact-based decisions.
• Clear and effective communication of technical information to leadership, engineers, supervisors, hourly employees, suppliers, and cross-functional teams.
• Skilled in facilitating root-cause analysis, structured problem-solving, quality reviews, and improvement discussions.
• Strong attention to detail, follow-through, ownership, and escalation judgment.
• Ability to prioritize multiple quality risks and respond effectively in a fast-paced manufacturing environment.
• Proficiency with Microsoft Office, quality-management systems, data-analysis tools, and business-process automation platforms.
• Commitment to customer satisfaction, product safety, ethical conduct, and continuous improvement.







About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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