Tesla

Makes electric cars, robotaxis and grid batteries

Customer Experience Advisor - Financial Services

Customer ExperienceConfirmed live in the last 24 hours

Full-timeAmsterdam, NetherlandsNo salary listedIn-person

About the Job

Requirements

A few years of experience in complaints, escalations, customer operations, or a support role, preferably within financial services, leasing, or a regulated industry.
Strong case-handling and investigation skills, with the ability to produce clear, well-structured written correspondence.
An analytical mindset and the ability to interpret case data, identify patterns, and present insights clearly.
Ability to work independently and manage multiple time-critical priorities in a fast-paced environment with attention to detail.
Excellent written and verbal communication skills in English.
Confidence identifying process gaps and driving practical improvements, including automation in customer relationship management, case-management, or workflow tools.
Applicants must already have the right to work in the relevant location; this role does not qualify for visa sponsorship.

Responsibilities

Resolve customer escalations promptly and professionally, including complex and sensitive cases across the leasing lifecycle, and prepare concise, high-quality case summaries that enable management to make informed decisions on resolutions.
Identify and support vulnerable customers, apply appropriate adjustments, and guide colleagues on consistent, careful handling of sensitive situations.
Analyse escalation and complaint themes to identify root causes, concerning patterns, and breakpoints in the customer journey.
Contribute to customer-facing resources and guidance for the first-level support team, and deliver practical training on escalation recognition, vulnerability indicators, and de-escalation.
Translate case insights into process improvements and workflow automation that reduce repeat issues and strengthen handling quality.
Coordinate cross-functional casework with Customer Support, Operations, Compliance, and Legal, and maintain accurate records and relevant reporting.

Desired Qualifications

Fluency in German or French.

Category	Finance
Location	Amsterdam, Noord-Holland
Requisition ID	278968
Type	Full-time

Job Description

<div class="MSWordContent"><p>We are seeking an empathetic and structured Customer Experience Advisor to join our team in the financial services / leasing sector. In this role, you will proactively take ownership of complex customer escalations and sensitive cases, ensuring fair, timely, and well-documented resolutions across the customer journey. You will work closely with first-level support and internal stakeholders to improve handoffs, strengthen customer-facing guidance, and turn case insights into practical process improvements and workflow enhancements. If you combine strong case-handling skills with analytical thinking and want to make a visible impact on customer outcomes and operational quality, we’d love to hear from you. </div>

Job Responsibilities

Resolve customer escalations promptly and professionally, including complex and sensitive cases across the leasing lifecycle, and prepare concise, high-quality case summaries that enable management to make informed decisions on resolutions

Identify and support vulnerable customers, apply appropriate adjustments, and guide colleagues on consistent, careful handling of sensitive situations

Analyse escalation and complaint themes with an inquisitive mindset to identify root causes, concerning patterns, and breakpoints in the customer journey

Contribute to customer-facing resources as well as guidance for the first-level support team, and deliver practical training on escalation recognition, vulnerability indicators, and de-escalation

Translate case insights into process improvements and workflow automation that reduce repeat issues and strengthen handling quality

Coordinate cross-functional casework with teams such as Customer Support, Operations, Compliance, and Legal, and maintain accurate records and relevant reporting

Job Requirements

Few years of experience in complaints, escalations, customer operations, or a support role, preferably within financial services, leasing, or a regulated industry

Strong case-handling and investigation skills, with the ability to produce clear written and well-structured correspondence

Strong analytical mindset with the ability to interpret case data, identify patterns, and present insights clearly

Proven ability to work independently and manage multiple, time-critical priorities in a fast-paced environment with attention to detail

Excellent written and verbal communication skills in English; fluency in German or French is highly desirable

Confidence identifying process gaps and driving practical improvements, including automation in CRM, case-management, or workflow tools
This role does not qualify for visa sponsorship, and applicants must already have the right to work in the relevant location

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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