Coupang

Sells goods online with its own overnight delivery

Global Security Operations Center Specialist

Security Operations & Incident ResponseConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

Ability to monitor incidents, organize known and unknown information, assess severity, and escalate according to clear thresholds.
Ability to read and follow standard operating procedures, checklists, ticket workflows, handling timelines, and escalation matrices.
Ability to communicate in English in real time with the Korea GSOC team about incident information, including asking clarifying questions, read-backs, and correcting errors.
Ability to create structured, accurate, and traceable incident records and distinguish facts from speculation.
Ability to review reports for missing, inconsistent, contradictory, or unverifiable information.
Ability to analyze operational processes and identify process gaps, rework, risk-control points, and documentation improvement opportunities.
Ability to work a 24-hour, three-shift schedule with eight-hour shifts and non-fixed days off.

Responsibilities

Monitor incoming incidents, assess their severity and operational risk, and escalate significant cases within established time limits.
Consistently carry out incident notification and escalation procedures according to standard operating procedures, notification timelines, and escalation points.
Coordinate in English with the Korea GSOC team to confirm incident time, location, impact, response status, and outstanding information.
Create and maintain accurate incident logs, reports, timelines, operational records, and shift handover documents.
Review incident or site reports for missing information, contradictions, inconsistent formatting, and unverifiable statements, and provide specific improvement feedback.
Participate in standard operating procedure and business continuity management activities, exercise reviews, reporting-quality work, and GSOC operational improvement by identifying process gaps, rework, risk-control points, and documentation improvements.

Desired Qualifications

Early-career work experience, or approximately two to three years of verifiable work, internship, project, or operational responsibility experience.
Experience using standard operating procedures, checklists, ticket workflows, shift logs, audit documents, quality reports, or operational handover documents.
Experience performing incident triage or escalation in customer service operations, an IT service desk, a network operations center, facilities operations, emergency response, or another process-governed environment.
Experience handling ticket handovers, operational updates, or incident-information synchronization across international, cross-time-zone, or cross-functional teams.
Experience checking customer cases, tickets, data quality, or operational reports for completeness, accuracy, and consistency.
Experience participating in procedure revisions, exercise reviews, quality improvement, service improvement, or other continuous-improvement activities.
Ability to quickly understand newly provided standard operating procedures, identify key information and quality issues, and complete structured tasks within established time limits.

Coupang 正在重新想像購物體驗，目標是從顧客開啟 Coupang App 的那一刻起，直到商品送達門口，都能帶來令人驚喜的體驗。我們在台灣提供「火箭速配」，以實惠價格為廣泛品項提供隔日到貨服務，以及「火箭跨境」，為來自韓國、美國及其他地區的數百萬件熱銷商品提供免費國際配送服務。我們正在尋找人才，共同推動 Coupang 在台灣的成長。這是一個參與台灣市場發展的重要機會，並與我們共同打造一個讓顧客感嘆「沒有 Coupang 的日子，我以前是怎麼過的？」的世界。

職位名稱: Global Security Operations Center Specialist／全球安全營運中心專員

GSOC Specialist 負責監控營運事件、進行初步風險評估，並依既定 SOP 與時限升級重大事件。此職位須與韓國 GSOC 團隊密切協作，以英文即時核對事件資訊的完整性、正確性及處置狀態。職務亦包含維護可追溯的事件紀錄、檢視提報品質，以及參與 SOP、BCM 與 GSOC 營運改善活動。透過一致且具紀律的事件處理，此職位將強化支援 Coupang 台灣成長所需的 GSOC 營運品質與持續性。

工作地點: 桃園 / 台北

主要職責

監控傳入事件、評估事件嚴重性與營運風險，並在既定時限內升級重大案件。
依 SOP、通報時限及升級節點，一致執行事件通報與升級程序。
以英文與韓國 GSOC 團隊協作，確認事件時間、地點、影響、處置狀態及待確認資訊。
製作及維護正確的事件日誌、報告、時間軸、營運紀錄及輪班交接文件。
檢視事件或據點提報中的資訊遺漏、矛盾、格式不一致及不可驗證陳述，並提供具體改善意見。
透過辨識流程缺口、重工、風險控制點及文件改善機會，參與 SOP、BCM、演練檢討、報告品質及 GSOC 營運改善活動。

必備資格

能夠監控事件、整理已知與未知資訊、判斷事件嚴重性，並依明確門檻執行升級。
能夠閱讀並依循 SOP、檢核表、工單流程、處理時限及升級矩陣。
能夠以英文與韓國 GSOC 團隊即時溝通事件資訊，包括提出澄清問題、資訊回讀及錯誤修正。
能夠建立結構清楚、正確且可追溯的事件紀錄，並區分事實與推測。
能夠檢視提報品質，辨識資訊遺漏、不一致、矛盾及不可驗證陳述。
能夠分析營運流程並辨識流程缺口、重工、風險控制點或文件改善機會。
能夠配合 24 小時三班制、每班 8 小時及非固定週休二日的排班安排。

優先資格

初階工作經驗，或約二至三年可驗證的工作、實習、專案或營運責任經驗。
曾使用 SOP、檢核表、工單流程、值班日誌、稽核文件、品質報告或營運交接文件。
曾於客服營運、IT 服務台、網路營運中心、設施營運、緊急應變或其他受程序規範的環境中執行事件分級或升級。
曾於跨國、跨時區或跨功能團隊中執行工單交接、營運更新或事件資訊同步。
曾檢查客服案件、工單、資料品質或營運報告的完整性、正確性及一致性。
曾參與程序修訂、演練檢討、品質改善、服務改善或其他持續改善活動。
能夠快速理解新提供的 SOP、辨識關鍵資訊、發現品質問題，並在既定時限內完成結構化任務。

招募流程

履歷審查 - 電話面談 - 線上面試 - 錄取通知
實際招募流程可能依特定職位、排程或其他情況有所調整。
面試時程與結果將透過候選人在申請階段提交的電子郵件地址通知。

注意事項

若所有職缺名額均已招募完成，本職缺可能於原訂截止日期前關閉。
若候選人在申請流程中提供不實資訊，Coupang 有權撤回錄取通知。
符合法定就業保障資格者，得依相關法令獲得就業上的優先待遇。

隱私權聲明

您的個人資料將依下列 Coupang 應徵者隱私權聲明進行蒐集及管理：

https://www.coupang.jobs/privacy-policy/

人人均等的機會

Coupang提供均等的機會給所有員工。若沒有全球多元團隊的寶貴意見，我們不可能達成史無前例的成功。

About the Company

Coupang

Sells goods online with its own overnight delivery

Coupang runs one of South Korea's largest online stores, selling groceries, electronics, household goods and fashion to consumers and small businesses. Rather than relying on outside carriers, it delivers most orders through its own warehouses and drivers, and its Rocket Delivery service brings millions of items to doorsteps overnight or the same day. Shoppers order through the Coupang app or website, and the company earns money from its own retail sales, commissions and fulfillment fees from outside sellers, and a paid membership. Coupang was founded in Seoul in 2010 and is headquartered in Seattle, with most of its operations and staff in South Korea.

Company size: 10,001+
Company stage: IPO
Headquarters: Seattle, WA
Founded: 2010

Recently Posted Jobs

Explore more opportunities at Coupang

See more jobs