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TaskUs

BPO providing end-to-end customer experience management

HR Generalist

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeNavi Mumbai, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

  • Excellent verbal and written communication skills.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and delegate them when appropriate.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Thorough knowledge of employment-related laws and regulations.

Responsibilities

  • Handle due process documents and proceedings such as administrative hearings.
  • Conduct or acquire background checks and employee eligibility verifications.
  • Administer and execute human resource programs, including compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
  • Handle employment-related inquiries from applicants, employees, and supervisors, referring complex or sensitive matters to appropriate staff.
  • Attend and participate in employee disciplinary meetings, terminations, and investigations.
  • Maintain compliance with local employment laws and regulations and recommended best practices; review policies and practices to maintain compliance.
  • Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources and talent management.
  • Perform other duties as assigned.

Desired Qualifications

  • BPO background and experience.

About the Company

TaskUs

BPO providing end-to-end customer experience management

TaskUs provides end-to-end customer experience management (CXM) through business process outsourcing (BPO) services. It handles a range of client operations, primarily customer service tasks, for customers in software, telecommunications, and other industries. TaskUs runs these processes for clients, employing staff who deliver service through scalable, flexible operations. Revenue comes from charging clients for services, on a per-project basis or via long-term contracts, and the company also offers advisory services supported by a resilient operating framework to help clients improve their CX programs. What sets TaskUs apart is its emphasis on employee culture and a responsive, flexible partnership aligned with client needs, enabling high-quality service and adaptability in a competitive market. The company’s goal is to help clients enhance their customer experience at scale by providing reliable CXM execution paired with strategic guidance.

Company size
10,001+
Company stage
IPO
Headquarters
New Braunfels, TX
Founded
2008

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